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  5. Reviews of Candlewood Suites Austin-Round Rock by IHG

Reviews of Candlewood Suites Austin-Round Rock by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

521 South Interstate 35, Round Rock, TX 78664, United States

#32 of 41 hotels in Round Rock

Guests' Choice

Review Score

Based on 73 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    8.5

  • Facilities

    7.0

  • Staff

    8.0

  • Value for money

    6.9

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 28, 2025

    5.0
    Outdated but clean
    • Couple
    • One-Bedroom Suite with Dinning Kitchen
    • Stayed 1 night
    • Submitted from a mobile device

    We had the two room suite. No airflow to the second room. We had to sleep in the main area with the queen bed. Coffee maker and coffee supplied but no coffee cups. Actually, the only drink-ware was a small juice glass. We didn’t cook, but only one small pot was available. The only silverware we needed was a knife, they had 1, and it was dirty. The AC was very loud. If I can upload the video, please turn sound on to watch it. UPDATE: unable to upload video. But it did sound like a jet taking off next to the bed.

    Close to venue location for a Celebration of Life. It was out dated but clean. They had Dove body wash, hand soap, shampoo and conditioner. Palmolive dish soap and paper towels were in the kitchen. Refrigerator was full size and clean. Huge pantry! Iron and ironing board was provided with plenty of hangers.

    Stayed in April 2025

  • Reviewed: November 25, 2024

    8.0
    It was a good value but nothing luxurious.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The lighting was dim and the walls a color that appeared dingy.

    It had a separate living room and bedroom and a full kitchen. It was clean and comfortable.

    Stayed in November 2024

  • Reviewed: October 31, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Good location

    Stayed in October 2024

  • Reviewed: September 23, 2024

    6.0
    Good location tired rooms
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Shower head needs to be replaced….no hot water…water outsource coming away from wall….1 towel….live roach in pantry…..carpet needs to be cleaned

    Bed was comfortable….location was good

    Stayed in September 2024

  • Reviewed: May 30, 2024

    6.0
    simply adequate
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 2 nights

    No bath towels in room on arrival. No room service after 1st night? Elevator location.

    Stayed in May 2024

  • Reviewed: March 2, 2024

    5.0
    This stay was convienient but not high quality.
    • Leisure trip
    • Travelers with friends
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I felt genuinely unsafe at this property, the windows are not secure, there were people outside my window at the pavilion all night the first night of my stay. The kitchen was dirty, there was still food from the previous guests in the fridge. No housekeeping for our room as well, we did not get a knock and our room was never cleaned.

    The room had many amenities including a kitchenette and a large shower.

    Stayed in February 2024

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 14 nights
    • Submitted from a mobile device

    No breakfast available. Good location

    Stayed in December 2023

  • Reviewed: July 26, 2023

    8.0
    Quiet and clean close to Downtown Round Rock
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 14 nights
    • Submitted from a mobile device

    The room could have used another chair (one armchair and one dining chair in a room for two people), a sponge or brush for hand-washing dishes and some more utensils in the kitchenette (no big problem, we picked up some plastic spoons and such our first trip to HEB).

    Close to a lovely Downtown and several convenience stores, if you're unable to make your way to one of the local HEB's the nearby gas station is a great place to get some water and snacks for your first night (not that clean but it serves its purpose). The room was clean, no odor, comfy for two people staying for two weeks, great AC and kitchen facilities. Staff was very friendly and quick to assist with fresh towels or remagnetizing cards left next to a phone. Several very nice restaurants are within walking distance but the highway traffic (which IS audible from a facing room but not even louder than the AC), lack of clear crossing places and in my case the heat made an Uber an excellent choice for dining or shopping trips. The outlet mall a few miles away made for a lovely day out and Downtown has several bars and a great donut place. All in all a nice, quiet hotel with great room amenities and nearby venues.

    Stayed in July 2023

  • Reviewed: May 12, 2023

    8.0
    Very good. Stayed here because I do not like Austin . had free parking saved $150.00 for one night
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    Nothing

    We did not expect breakfast.

    Stayed in May 2023

  • Reviewed: April 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Air conditioner in not very good working condition. It was warm in the room but we had 2 fans we bring anyway. Furniture needs some steam cleaning and maybe changing out. Couch and chairs very stained and some tears. Bottles in shower didnt contain what was written on them. Not enough linens in room for sofa bed and bathroom. None of these are bad, just a few suggestions. Maybe just some updating and better cleaning. There was a smell when you walked through the door of the lobby and in the room. Maybe some automatic air fresheners in hall and lobby. Although they were sold out and were busy!!! None of this made for a bad stay. We were still comfortable. We would definitely stay again.

    The layout of the room was perfect. Bed was very comfortable.

    Stayed in April 2023

  • Reviewed: March 20, 2023

    7.0
    All is well
    • Business trip
    • Group
    • Queen Studio
    • Stayed 3 nights

    Better smell in the hallways

    Did not eat breakfast

    Stayed in February 2023

  • Reviewed: August 3, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Suite with Dinning Kitchen
    • Stayed 1 night
    • Submitted from a mobile device

    Room was nice and clean.

    Stayed in August 2025

  • Reviewed: April 27, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio Suite with Roll In Shower - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly and good customer services

    Stayed in April 2025

  • Reviewed: April 7, 2025

    3.0
    Not worth the money.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    One room seemed like someone was smoking because they disconnected the smoke detector. There was not enough dishes in the room for 2. I was moved to a new room and had to get some utensils and towels from the front desktop right away. The next day my daughter and I got Stuck in the elevator for about 7 mins. When it finally opened we took the stares. The hotel over all was run down not kept up very well.

    Stayed in February 2025

  • Reviewed: April 1, 2025

    1.0
    Rude. Disappointing. No confirmation of room even after reservation
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Dinning Kitchen
    • Stayed 1 night

    Even though I booked a specific kind of room a month ago, on the day of checkin they allotedd my room to some one else and recommend me booking another hotelas they were completely occupied.I had to constantly request them to allot me the room as I was damn tired for the complete day and had made reservation a month ago. The Manager was rude and she was not ready to listen to the concern. Though they claim they were totally overbooked and cannot allot any other room, they were able to allot me room after making me wait for 2 hours. The experience was pathetic and disappointing. Would never recommend anyone to go here.

    Stayed in March 2025

  • Reviewed: February 9, 2025

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled like weed and sewer Looked like puke stains on couch Markings on headboard Not enough towels

    Stayed in February 2025

  • Reviewed: January 20, 2025

    4.0
    Worst "suite" I've stayed in
    • Leisure trip
    • Solo traveler
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Furniture very old. Chests, tables, chairs, sofa all old. Update needed. Bathroom fair. Ad said breakfast. There's no breakfast.

    Big room. Clean. Good bed. Good flooring

    Stayed in January 2025

  • Reviewed: July 31, 2024

    9.0
    Overall a great stay and cost effective
    • Leisure trip
    • Solo traveler
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The bottom of the bathtub had some cracking on it. Needs updated shower

    Comfortable and clean place

    Stayed in July 2024

  • Reviewed: July 22, 2024

    1.0
    My room had to be changed 3 times due to no stove, or hot water ! Just for them to put me, and small children in a room
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk associate did not care about what room they placed us in !

    The only thing I like about the property is the location !

    Stayed in July 2024

  • Reviewed: May 21, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    First they tried to put us in a single when we paid for a suite, they put us in the suite after we realized the error. It had not been cleaned and had a terrible smell, also has roaches

    Stayed in May 2024

  • Reviewed: December 5, 2023

    2.0
    not good. worst ever.
    • Leisure trip
    • Couple
    • Queen Studio Suite with Roll In Shower - Mobility Accessible
    • Stayed 5 nights

    we did not get the room we reserved. help where not helpful or friendly.

    they did not have breakfast, had pet bags and walks.

    Stayed in November 2023

  • Reviewed: September 6, 2023

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Roaches room fility and no money offered back or anything

    Stayed in July 2023

  • Reviewed: July 25, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights

    Ice maker and telephone did not work. recliner hard to position esp. down; coffee nasty

    great location

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    I enjoyed my stay room had everything I needed
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The one gentleman at desk one evening was not friendly to my dog.

    There was no breakfast

    Stayed in July 2023

Showing 1 - 25

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