Reviews of Candlewood Suites - Roanoke Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3315 Ordway Drive, Roanoke, 24017, United States
#28 of 39 hotels in Roanoke
Guests' ChoiceReview Score
Based on 59 hotel reviews
7.7Score breakdown
-
Cleanliness
8.2
-
Comfort
8.4
-
Location
8.1
-
Facilities
8.1
-
Staff
7.9
-
Value for money
7.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
-
Reviewed: June 25, 2025
Kiana
United States2 Reviews7.0“It was relaxing.”- • Leisure trip
- • Couple
- • Studio King Suite - Communication Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
The cleanliness and the location
Stayed in June 2025
-
Reviewed: June 20, 2025
Denise
United States8 Reviews8.0“Clean and comfortable”- • Leisure trip
- • Couple
- • Standard Suite
- • Stayed 1 night
- • Submitted from a mobile device
Clean and comfortable
Stayed in June 2025
-
Reviewed: May 6, 2025
Kourtney
United States1 review9.0Wonderful- • Business trip
- • Solo traveler
- • Standard Suite
- • Stayed 2 nights
- • Submitted from a mobile device
None
Friendly and clean. I felt safe at this location.
Stayed in May 2025
-
Reviewed: March 27, 2025
Joseph
United States1 review9.0Wonderful- • Leisure trip
- • Couple
- • Standard Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Quite
Stayed in February 2025
-
Reviewed: March 3, 2025
Renee
United States4 Reviews9.0“Easy comfy stay. Staff was super friendly and nice.”- • Leisure trip
- • Group
- • Standard Suite
- • Stayed 2 nights
- • Submitted from a mobile device
NA
Nice rooms. Comfy beds. I travel a lot and this staff was so friendly. Like honest to goodness nice and chatty. Really nice crew
Stayed in March 2025
-
Reviewed: September 29, 2024
Grifo-dolan
United States1 review9.0“wonderful”- • Leisure trip
- • Family with young children
- • Studio Queen Suite with Single Sofa Bed
- • Stayed 2 nights
The hallways need updating, but I would guess that is happening shortly
The rooms have been renovated and are very nice. The hallways have not been renovated and are pretty dingy but the staff is amazing and so are the rooms. I would definitely stay there again
Stayed in August 2024
-
Reviewed: May 20, 2024
Adams
United States2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Studio Queen Suite - Pet Friendly
- • Stayed 2 nights
- • Submitted from a mobile device
Hotel staff was nice, helpful Indoor pool Spacious Nice rooms Restaurant in hotel
Stayed in May 2024
-
Reviewed: October 16, 2022
Sherry
United States10 Reviews7.0Good- • Leisure trip
- • Couple
- • Studio King Suite with Single Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
bathroom shower
we could not get in the room until early evening.
Stayed in October 2022
-
Reviewed: October 3, 2022
Peggy
United States4 Reviews8.0“Comfortable.”- • Leisure trip
- • Solo traveler
- • Studio Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Shower drain was clogged which I reported. Also it would be helpful if you hired people who speak English.
Nice rooms, quiet, close to the mall. I would stay there again and recommend to others.
Stayed in October 2022
-
Reviewed: September 5, 2025
Abbott
United States1 review10“Enjoy the stay , location and look forward to coming again!”- • Leisure trip
- • Couple
- • Standard Suite
- • Stayed 1 night
- • Submitted from a mobile device
a lil pricey but affordable
It was a great experience
Stayed in September 2025
-
Reviewed: August 8, 2025
Steven
United States17 Reviews1 helpful vote10“Pleasant”- • Leisure trip
- • Couple
- • King Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Love the little kitchen
Stayed in August 2025
-
Reviewed: August 3, 2025
Austin
United States3 Reviews1.0Very Poor- • Leisure trip
- • Couple
- • Studio King Suite - Communication Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
I booked a room for 2 nights almost 300$ just to be told the address on my id was to close they couldn't give me a room are you kidding that's a lot of money to be told my address was to close and she was even a little snooty about it so I'm out my money and didn't get a room it's insanity and just ridiculous that should definitely be disclosed ib adavnced especially for those parents who want a few nights away and to stay close for emergencies
Nice hotel
Stayed in August 2025
-
Reviewed: February 24, 2025
Ebony
United States29 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
LOCATION AND AMENITIES
Stayed in February 2025
-
Reviewed: November 21, 2024
Denise
United States1 review10“Perfect”- • Business trip
- • Solo traveler
- • Studio King Suite - Pet Friendly
- • Stayed 1 night
- • Submitted from a mobile device
Need more cameras in parking lot for safety
Didn't eat
Stayed in November 2024
-
Reviewed: November 4, 2024
William
United States1 review5.0“Won’t be back. Just needed a place to sleep—didn’t happen!!”- • Leisure trip
- • Couple
- • Standard Suite
- • Stayed 1 night
- • Submitted from a mobile device
Ruckus in the lobby between two groups after we had gone to bed. Police were dispatched. Phone call and knock on door by hotel personnel after we had gone to be to see if the room was occupied.
Personnel preparing breakfast were good.
Stayed in November 2024
-
Reviewed: October 13, 2024
Mark
United States5 Reviews5.0“Don't stay here”- • Leisure trip
- • Group
- • Studio Queen Suite with Mobility Accessible Tub
- • Stayed 1 night
- • Submitted from a mobile device
Mash up hotel with Holiday Inn and not warned on web site. No handicapped rooms upon requests. Loud conventioneers in Lobby and hall after 2am. Housekeeping kept knocking until we had no choice but to check out. Will NOT Recommend hotel to anyone. In fact, we will tell everyone about your hotels antics.
Not much. Clean enough room.
Stayed in September 2024
-
Reviewed: September 24, 2024
Mark
United States5 Reviews5.0“Stank!!!”- • Leisure trip
- • Family with young children
- • Studio Queen Suite with Mobility Accessible Tub
- • Stayed 1 night
- • Submitted from a mobile device
Smelly. Loud neighbors next door, loud maids, and Loud convention going on. Over priced room. Mashed up hotel with Holiday Inn?!?! What??? Nothing about mash up was disclosed while making reservations.otherwise would not have reserved room here. Also weird refurbishment. Passive aggressive maid knocked 2 times in 15 minutes for us to leave. Room not ready when we arrived. Room and hall thresholds hard to get wheelchair over. Reserved mobility accessible. Both times told roll in shower, but was not. Both times not given ADA mobility accessible Room. NOT!!! I don't believe that weird mash up hotel has accessible rooms at all. Would tell friends NOT TO GO THERE!!!!!! Thank for nothing weirdos!
Leaving.
Stayed in September 2024
-
Reviewed: July 29, 2024
Nichole
United States1 review3.0Poor- • Leisure trip
- • Family with young children
- • Studio Queen Suite - Pet Friendly
- • Stayed 1 night
- • Submitted from a mobile device
Customer service! Got there at 2;30 no rooms ready told to come back at 3. Came back at 3 I paid for queen suite but got a double room the keys didn’t work. One of the associates were on the 5th floor and was nice enough to let us in the room. Had to go back to desk to get our keys corrected, another person had same issue ( given a different room and keys didn’t work). The lady at the front desk was kinda rude and short with us because we came back right at 3 to check in and it was time for her to leave. Her replacement was nice.
The room was nice and comfy bed
Stayed in July 2024
-
Reviewed: July 25, 2024
Mark
United States38 Reviews1 helpful vote5.0“This seems to be an odd smokers paradise off the Roanoke highway. Would not stay again.”- • Leisure trip
- • Couple
- • Studio King Suite - Pet Friendly
- • Stayed 1 night
- • Submitted from a mobile device
Getting in the main door requires passing a pack of smokers hanging out at all hours and the inside of the property still has smelly hints of inside smoking. Room had a pass-thru door that let through loud TV noise from the next room.
Room was clean and it had a small kitchen.
Stayed in July 2024
-
Reviewed: July 4, 2024
Braxton
United States1 review10Exceptional- • Leisure trip
- • Group
- • Studio Queen Suite with Mobility Accessible Tub
- • Stayed 1 night
- • Submitted from a mobile device
The lighting was too dim.
Scenery and the quiteness.
Stayed in June 2024
-
Reviewed: December 9, 2022
Sharon
United States3 Reviews3.0“We were first-time guests who had almost everything be a hassle or of poor quality.”- • Business trip
- • Couple
- • Studio King Suite with Single Sofa Bed
- • Stayed 5 nights
Multiple operational systems. We did not find anything about the hotel or our room relaxaing or even at moderate normal conditions.
Staff were very friendly at the front desk and sincerely apologetic about the many problems we encountered. Nonetheless, there was NOT good communication between different shifts or days, because the follow-up promised did not happen.
Stayed in December 2022
-
Reviewed: October 31, 2022
James
United States1 review1.0Very Poor- • Leisure trip
- • Travelers with friends
- • Studio Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
When we got there they had rented are room to a ball team and are suppose to refund my money I ended up having to sleep in the floor
Stayed in October 2022
-
Reviewed: October 15, 2022
James
United States1 review2.0“Never again.”- • Leisure trip
- • Family with young children
- • Studio King Suite with Single Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was $13.95. First room assigned was filthy, unserved from prior use. Trash bags lined the hallways. Overall cleanliness was poor.
Stayed in October 2022
-
Reviewed: October 2, 2022
Rekishan
United States1 review10“The staff was very nice and helpful, the room was clean, beds were very comfortable room was very spacious, and the rate”- • Business trip
- • Couple
- • Standard Suite
- • Stayed 1 night
- • Submitted from a mobile device
everything was wonderful
location was great , clean, friendly , helpful
Stayed in October 2022
Showing 1 - 25
