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  5. Reviews of Candlewood Suites San Antonio NW Near SeaWorld, an IHG Hotel

Reviews of Candlewood Suites San Antonio NW Near SeaWorld, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9502 Amelia Pass, San Antonio, TX 78254, United States of America

#320 of 320 hotels in San Antonio

Guests' Choice

Review Score

Based on 93 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    7.8

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 30, 2023

    9.0
    I would definitely stay here again!!
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Every thing was good. Nothing I didn't like.

    I did not realize the rooms had full kitchens, so this was a pleasant surprise. They are obviously set up for extended stay guests.

    Stayed in December 2023

  • Reviewed: December 14, 2023

    8.0
    Ok, but lots of little anoyances and we expect preakfast
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Mobility Acces Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Maintenance details, ie loose plugs, peeling mirror frame, shower that shut itself off, curtain that wouldn't close (we clipped it shut with ball point pens) beds were too big for the room space and WAY too high for short people. Pillows too fluffy? Key cards were hesitant, floor strip between carpet and tile was too tall, especially if walking barefoot. Small details can sour the stew!

    Staff, cleanliness amenities

    Stayed in December 2023

  • Reviewed: September 27, 2023

    9.0
    Comfortable, clean, and quiet. Would stay here again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast and pantry was limited on items to purchase.

    Located within walking distance of a few restaurants, and the location is great. Not located in a super busy area.

    Stayed in August 2023

  • Reviewed: September 4, 2023

    9.0
    Overall it was good.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A/C is loud. Cycles are too far apart(from almost a little stuffy to really cold. Compared to our home a/c. Need a recliner in the room(more relaxing). Be nice to have ice machine centrally located not in fridge.

    No noise from the outside.

    Stayed in September 2023

  • Reviewed: July 26, 2023

    8.0
    Loved room
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hard to find . GPS took me around the world lol

    Clean and relaxing . Needed to rest

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    Comfortable property
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Each time we left the property, our keys were deactivated. We would return and try to enter the room but the keys didn’t work so we had to go back downstairs to get the keys reactivated.

    The bed was very comfortable. The room was clean and well equipped. The location is easy to find and there are a few food options within walking distance.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    9.0
    Great staff and comfortable beds
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Beds

    Stayed in July 2023

  • Reviewed: July 10, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    For the price we paid, there wasn't any breakfast included. There was only 1 nightstand to our room. After midnight- people being loud at the pool, groups in the parking lot drinking by their vehicles, sitting on tailgates. We got to the hotel midnight and couldn't park in the back due to this, and limited parking in the front. Don't know if this happens often but we could hear them due to our room being by pool.

    We liked the location. The room had a kitchenette.

    Stayed in July 2023

  • Reviewed: March 17, 2023

    9.0
    very good
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    needed at least one chair ( like they showed in ad when I booked) other than a hard table chair and a desk chair. uncomfortable.

    convenient to family.

    Stayed in March 2023

  • Reviewed: October 5, 2022

    9.0
    Very nice
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Every thing that I expected

    Stayed in October 2022

  • Reviewed: May 29, 2022

    9.0
    Had a great time with friends & my pet seemed comfortable during the stay.
    • Leisure trip
    • Travelers with friends
    • Queen Studio Suite with Two Queen Beds - Mobility Acces Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    Easy access to the highway & restaurants.

    Stayed in May 2022

  • Reviewed: April 26, 2022

    8.0
    it was awesome love to come back but wish they had free breakfast
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing it was good probably needs a hot tub

    very good area

    Stayed in April 2022

  • Reviewed: November 7, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Mobility Acces Roll in Shower/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled a little funny

    Great location

    Stayed in November 2021

  • Reviewed: October 24, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was very uncomfortable. The mattress was hard. I woke up often because my back was hurting.

    The facility was clean. Front desk personnel was friendly.

    Stayed in October 2021

  • Reviewed: October 6, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Clean and great location

    Staff was outstanding and very kind

    Stayed in October 2021

  • Reviewed: July 19, 2021

    8.0
    Enjoyed the stay!
    • Leisure trip
    • Group
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    nothing in particular

    The most comfortable beds!!!!!!! Front desk guy was so accommodating and nice. I love that check out is at 12 noon. Room was spacious and loved the bathroom.

    Stayed in May 2021

  • Reviewed: June 9, 2021

    8.0
    Very Good
    • Couple
    • Queen Studio Suite with Two Queen Beds - Mobility Acces Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The coffee is horrible.

    The location was close to Seaworld and the staff was friendly and helpful.

    Stayed in June 2021

  • Reviewed: May 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Need to updated furniture in the room. Room had a little odor to it

    Stayed in May 2024

  • Reviewed: January 19, 2024

    4.0
    Staff was nice and tried to remedy the issue and best they could.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Roach issue.

    The rooms and hotel were clean but they have a roach problem. There were traps set up and when we entered the bathroom they all came out. We asked to move and they did give us another room but will never stay again.

    Stayed in January 2024

  • Reviewed: December 18, 2023

    5.0
    wouldnt stay there again because of the bed mostly
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    the bed and the toiletries in the bathroom, the toiletries were extremely minimal.

    The queen bed was smaller than i though it would be and hard as a rock which resulted in a bad nights sleep. I have never slept in such a hard bed at a hotel, my husband agreed, neither of us slept well.

    Stayed in December 2023

  • Reviewed: November 28, 2023

    6.0
    Pleasant
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Mobility Acces Tub/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    No ice no breakfast

    The property was alright but no ice there no breakfast.... that was my issue

    Stayed in October 2023

  • Reviewed: October 30, 2023

    3.0
    Not happy
    • Travelers with friends
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    It took 45 minutes to ck in due to couldn’t find my confirmation agreement with booking.Com-my truck was vandalized along with two other truck that were 20’ from hotel entrance at 9:20pm- approximately 1500.00 of damages on my trk- no housekeeping - I stayed there 7 days n had to go get towels to finish the week- throw my own trash- no complimentary breakfast like most other hotels similar - etc…..

    Next to Sonic- employees were nice n apologetic

    Stayed in October 2023

  • Reviewed: August 26, 2023

    10
    Front desk was the best!!
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Mobility Acces Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was spacious and I loved the kitchen area. My family enjoyed the room and activities that were close to the hotel.

    Stayed in August 2023

  • Reviewed: August 22, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite with Two Queen Beds - Mobility Acces Tub/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel just seems very outdated. The room smelled like someone's dog peed in the carpet. There were other issues that the staff took care of as I reported them. The management was amazing. The hotel just needs to be updated for the amount of money that is being charged. The pictures aren't a true reflection of the appearance of the room . It felt like a baiit and switch. I was going through a hard time in my life and really needed to get away and couldn't bother to complain for the sake my mental health.

    The quietness of the hotel. The accommodations were great.

    Stayed in August 2023

Showing 1 - 25

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