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  5. Reviews of Candlewood Suites Sayre by IHG

Reviews of Candlewood Suites Sayre by IHG 2 stars

2775 Elmira Street, Sayre, PA 18840, United States

#4 of 5 hotels in Sayre

Guests' Choice

Review score

Based on 79 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.9

  • Location

    8.0

  • Facilities

    7.2

  • Staff

    7.5

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 18 July 2025

    8.0
    Comfortable room
    • Leisure trip
    • Couple
    • Queen Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hallways needed to be cleaned

    Clean comfortable room

    Stayed in July 2025

  • Reviewed: 16 February 2025

    8.0
    It was convenient to the hospital in Sayre and met my expectations for the price.
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    No hot breakfast

    The king bed availability

    Stayed in February 2025

  • Reviewed: 22 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Studio Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There were dead bugs all over the room

    Stayed in December 2024

  • Reviewed: 19 May 2024

    7.0
    Was worth what I paid no more
    • Leisure trip
    • Solo traveller
    • Studio Suite with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    There was no breakfast

    Stayed in May 2024

  • Reviewed: 24 April 2024

    7.0
    Overall not bad. Think they need new manage5
    • Leisure trip
    • Solo traveller
    • Studio Suite with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    Took 5vdays to have my bathroom cleaned after I asked the desk

    Free laundry

    Stayed in April 2024

  • Reviewed: 24 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing on the site that said it was a smoke free building. Some rooms said non-smoking double room etc. I figured that meant that the rooms that didn’t say non-smoking were smoking rooms.

    Stayed in October 2023

  • Reviewed: 25 September 2023

    6.0
    asked for early check in a month ahead of time, and was denied, when 1 hour early in pouring rain..
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    Front desk staff. Very lazy and rude, not accommodating at all

    Decent room well equipped

    Stayed in September 2023

  • Reviewed: 11 July 2023

    8.0
    It was a good stay.
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds
    • Stayed 8 nights
    • Submitted via mobile

    My key card deactivated it’s self 4 times during our visit. Wish it had a pool for the kids. Musty smell.

    Very helpful front desk staff. Great location for our visit. I feel it was great for the price. Good price.

    Stayed in July 2023

  • Reviewed: 24 October 2022

    8.0
    Good, modern hotel
    • Leisure trip
    • Couple
    • Queen Studio Suite with Two Queen Beds - Hearing Accessible/Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Paper thin walls. Had a lot of trouble sleeping as we could hear our next door neighbors

    Clean, modern furnishings and large room

    Stayed in October 2022

  • Reviewed: 2 July 2025

    1.0
    Awful, I would not recommend based off my unfortunate experience with Sherry.
    • Business trip
    • Couple
    • One-Bedroom Queen Suite - Disability Access Tub
    • Stayed 1 night
    • Submitted via mobile

    Extremely rude, unprofessional front desk woman named Sherry. Clearly she doesn’t understand that the customers pay her salary, ignorant in every aspect of the word. Very unkind and uncaring.

    Sherry was rude, uncaring and completely disrespectful. I would NEVER stay there again. Other staff members were nice, it’s such a shame how 1 person can completely ruin an experience.

    Stayed in July 2025

  • Reviewed: 10 June 2025

    3.0
    It was terrible, will never stay here again or recommend to anyone
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    It was extremely dirty and gross. The trash outside in parking lot was overflowing throughout our entire stay. The hallways and elevator hadn’t been cleaned or vacuumed not 1 time during our stay (I even took pictures). The trash in our room had not been taken out until I went down to the front office to request the room to be cleaned. During that time the worker said that unless you stay there for a week, you do not get housekeeping, and even then they only come in one time! It was gross! We saw bugs crawling in fitness center and 1 in our room. I’ve stayed at many hotels and this was by far the dirtiest one I have ever seen. I will never go back there or recommend this hotel to anyone.

    The fitness center was good, had plenty of equipment to use. I appreciated the free laundry

    Stayed in June 2025

  • Reviewed: 26 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Comfortable, clean, and had what I needed.

    Stayed in May 2025

  • Reviewed: 19 May 2025

    2.0
    Not a very h
    • Leisure trip
    • Solo traveller
    • Queen Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    We stains on the bathroom floor. Not mopped. Bedside table was partially melted about 2 in X 2 in, where someone had left a lit cigarette. Room was generally not clean. Tiny TV about 1/2 the size given its distance from the bed. Cable service was awful. No TV menu.

    Convenient location.

    Stayed in May 2025

  • Reviewed: 4 February 2025

    9.0
    Stay here you'll be happy you did.
    • Leisure trip
    • Family with young children
    • King Studio Suite
    • Stayed 2 nights
    • Submitted via mobile

    Not a bad thing but recommend a coffee machine in the lobby for us early rise people. Nothing bad to say.

    Staff was awesome, great location to everything needed.Quiet and very comfortable stay. Next time I'm in the area this will be my go to hotel.

    Stayed in February 2025

  • Reviewed: 5 January 2025

    10
    Another awesome stay!
    • Leisure trip
    • Family with young children
    • Queen Studio - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    Nothing really.

    Super clean, laundry on site, coffee all day, a grill and area for a bonfire.. the rooms include a stove top, microwave, dish washer and some basic utensils and pots/pans. There’s a gym too. conveniently located 3 minutes from Walmart, across the street from a convenience store and Aldis. Next to a Dunkin’ Donuts.

    Stayed in January 2025

  • Reviewed: 18 October 2024

    9.0
    Excellent experience
    • Leisure trip
    • Couple
    • Queen Studio Suite with Two Queen Beds - Disability Access Tub/Non-Smoking
    • Stayed 1 night

    Breakfast was not available - did not realize all rooms were suites and "make your own" food was an option.

    Room and facility were excellent.

    Stayed in October 2024

  • Reviewed: 13 August 2024

    5.0
    We enjoyed the king size bed and slept pretty well.
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 7 nights

    We did not have anyone clean our room. One day an employee offered to change our bed. Otherwise we went to the reception desk and asked for towels, coffee, etc. The bathroom fan did not work and the faucet was difficult to operate.

    There wasn't any breakfast including a donut or bagel.

    Stayed in August 2024

  • Reviewed: 15 July 2024

    10
    Perfect for a family with small children.
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    A very nice and clean room. The staff was very nice and always with a smile.

    Stayed in July 2024

  • Reviewed: 27 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights

    However ,booking.com experience was horrible. The worst experience that I have ever had. It almost left me without a room. Again the Staff at the hotel did more for me and my family then booking.com did.

    The staff was very helpful especially when the booking.com piece got messed up due to a mistake on your end. The staff went above and beyond to find a solution. They were able to get us a room and make the weekend amazing.

    Stayed in June 2024

  • Reviewed: 21 May 2024

    10
    Great place to stay!!
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Hearing Accessible/Disability Access
    • Stayed 1 night
    • Submitted via mobile

    I liked all the amenities and loved how comfortable the bed and pillows were!! The location was great and the price was even better!! Will definitely stay there again.

    Stayed in May 2024

  • Reviewed: 22 April 2024

    10
    Just a solo traveler leisure stay from a weekend off from working nights. Everything was perfect.
    • Leisure trip
    • Solo traveller
    • Queen Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Everything. Comfortable room that was clean. Lobby staff was friendly.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    All around great! Recommended to other travelers for sure and will be staying again! Thank you!
    • Leisure trip
    • Solo traveller
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    Not much to not like. Had some kids running through the halls rather late but I have 5 children myself it did not bother me much felt like a taste of Home.

    Very clean and maintained. From the outside to lobby to elevator and room was all clean. Staff was VERY nice at the front desk even the ladies dorm room service who checked an hour before checkout to see if I was staying or checking out. Very nice People. Room was fully equipped had zero issues with anything.

    Stayed in April 2024

  • Reviewed: 21 August 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio Suite with Two Queen Beds - Hearing Accessible/Disability Access
    • Stayed 1 night

    The Hotel claimed they had not received my reservation despite my receiving several confirmations. They did not have a room for me and left me stranded at 8:00 p.m. Saturday night. I was forced to another hotel where the rate was $200 higher.

    Stayed in August 2023

  • Reviewed: 10 August 2023

    1.0
    I didn't stay. My reservation was not acknowledged by the property.
    • Leisure trip
    • Solo traveller
    • Queen Studio Suite
    • Stayed 1 night

    The fact that I paid for a hotel room through Booking.com but did not have a hotel room to stay in due to issues, which were not mine to resolve, between Booking.com and this property.

    This location and Booking.com need to figure out their own problems before taking my money and not delivering the stay I booked.

    Stayed in July 2023

Showing 1 – 25

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