Reviews of Candlewood Suites Sayre by IHG 2 stars

Dear Shannon, Thank you for sharing your detailed feedback. While we’re glad you found the fitness center well-equipped and appreciated the complimentary laundry, we are truly sorry and deeply concerned to hear about the overall cleanliness issues you experienced. What you described falls far below the standards we aim to maintain, and we sincerely apologize for the condition of the property during your stay. Overflowing trash, unclean hallways and elevators, and the presence of pests are completely unacceptable. We also regret any confusion or miscommunication regarding housekeeping service. While we do operate on a limited cleaning schedule for shorter stays, it’s clear this was not adequately explained or supported. Please know your feedback has been shared with both our housekeeping and management teams for immediate review and action. We take your concerns very seriously, and your photos, if you are willing to share them, would help us ensure proper accountability and follow-up. We understand your decision not to return, but should you ever reconsider, we would be grateful for the opportunity to provide a much-improved experience. Thank you again for bringing this to our attention. Warm Regards, Vaishnavi Shinde Guest Experiences Manager

Dear Shannon, Thank you for sharing your detailed feedback. While we’re glad you found the fitness center well-equipped and appreciated the complimentary laundry, we are truly sorry and deeply concerned to hear about the overall cleanlines… Show more

Dear Alicia, Thank you for your kind words! We're so glad to hear that you found your stay comfortable, clean, and well-equipped with everything you needed. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! Warm Regards, Vaishnavi Shinde Guest Experiences Manager

Dear Alicia, Thank you for your kind words! We're so glad to hear that you found your stay comfortable, clean, and well-equipped with everything you needed. We truly appreciate you choosing to stay with us and hope to welcome you back… Show more

Dear Jeremy, Thank you for taking the time to share your feedback. We're glad you found our location convenient, but we’re truly sorry to hear that the condition and cleanliness of your room did not meet expectations. Cleanliness and safety are top priorities for us, and the issues you mentioned — including the bathroom floor, damaged furniture, and overall room presentation — are being addressed with our housekeeping and maintenance teams right away. We also regret the inconvenience with the TV size and cable service. Your comments are important and help us identify where we need to improve. We appreciate your honesty and hope you'll consider giving us another opportunity to provide a much better experience in the future. Warm Regards, Vaishnavi Shinde Guest Experiences Manager

Dear Jeremy, Thank you for taking the time to share your feedback. We're glad you found our location convenient, but we’re truly sorry to hear that the condition and cleanliness of your room did not meet expectations. Cleanliness and … Show more

Dear Dennis, Thank you for your feedback! We’re glad you were able to take advantage of the king bed availability during your stay. However, we sincerely apologize for the lack of a hot breakfast. We understand how important that can be to start the day off right, and we’ll definitely take your feedback into consideration as we look at ways to improve our breakfast offerings in the future. We appreciate you sharing your thoughts, and we hope to have the chance to provide you with a more enjoyable experience next time! Warm Regards, Vaishnavi Shinde Guest Experiences Manager

Dear Dennis, Thank you for your feedback! We’re glad you were able to take advantage of the king bed availability during your stay. However, we sincerely apologize for the lack of a hot breakfast. We understand how important that can be to… Show more

Dear Devito, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a quiet, comfortable stay and that our staff made such a positive impression. We're also glad the location worked well for your needs. We love your suggestion about a coffee machine in the lobby for early risers—what a great idea! We'll definitely consider adding that for a more convenient start to the day. We’re so glad to be your go-to hotel for your next visit to the area, and we look forward to welcoming you back! Thanks again for sharing your thoughts! Warm Regards, Vaishnavi Shinde Guest Experiences Manager

Dear Devito, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a quiet, comfortable stay and that our staff made such a positive impression. We're also glad the location worked well for your needs. … Show more

Dear Angela, Thank you so much for your fantastic feedback! We're thrilled to hear that you enjoyed the clean facilities, the on-site amenities like the laundry, coffee, grill, and bonfire area, and the convenience of having a gym and fully-equipped rooms. It sounds like you had a great experience with everything we offer! We’re also glad to know the location was perfect for your needs, with easy access to Walmart, convenience stores, Aldi, and Dunkin’ Donuts nearby. Thank you again for sharing such a positive review. We look forward to welcoming you back for another great stay! Warm Regards, Vaishnavi Shinde Guest Experiences Manager

Dear Angela, Thank you so much for your fantastic feedback! We're thrilled to hear that you enjoyed the clean facilities, the on-site amenities like the laundry, coffee, grill, and bonfire area, and the convenience of having a gym and … Show more