Reviews of Candlewood Suites St Louis St Charles by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1800 Zumbehl Road, St. Charles, 63303, United States
#19 of 25 hotels in St. Charles
Guests' ChoiceReview Score
Based on 90 hotel reviews
7.3Score breakdown
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Cleanliness
8.0
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Comfort
7.7
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Location
8.7
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Facilities
7.4
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Staff
8.6
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Value for money
7.8
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Free Wifi
6.2
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Reviewed: September 7, 2025
Erickvega15
Costa Rica25 Reviews2 helpful votes8.0“Good for what I need it”- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 3 nights
outdated rooms, needs some updates
Was good for staying only, the place is outdated, needs some renovations, however is always full
Stayed in September 2025
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Reviewed: August 7, 2025
Pam
United States2 Reviews7.0“It served us well for our time in the area”- • Leisure trip
- • Couple
- • Queen Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
No coffee available in lobby and only decaf on room. Didn’t get a breakfast. Some essential items to use kitchen facilities were not there such as any cooking equipment only one fork, etc the room had an odd smell.
We liked the location and room amenities
Stayed in August 2025
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Reviewed: July 31, 2025
Stephanie
United States3 Reviews7.0“I got sleep”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
It had a few tiny bugs
Friendly staff, nice location
Stayed in July 2025
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Reviewed: July 12, 2025
William
United States10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
The location
Stayed in June 2025
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Reviewed: May 30, 2025
Rw
United States5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Studio Queen Suite with Hearing Accessible Tub - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
It would have been nice if they offered breakfast.
The room was clean and the bed was comfortable.
Stayed in May 2025
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Reviewed: May 5, 2025
Sharon
United States1 review7.0“It was ok nothing special though. No ice pail buckets, hair dryers in bathrooms missing, and wouldn’t have booked if I’d”- • Leisure trip
- • Travelers with friends
- • Studio Queen Suite with Hearing Accessible Tub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The hallways smelled musty or something
Close to our destination
Stayed in May 2025
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Reviewed: January 6, 2025
Morrison
United States10 Reviews7.0Good- • Leisure trip
- • Couple
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
When I arrived for check in at 2:50 pm, I was told they did not have a room for me (even with a reservation). Apparently none of the house keeping were working and did not clean any of the rooms. So after over an hour and a half of waiting to check in I was finally given a room.
One of the better rooms in the area for the price. Even though the property had difficulties getting me a clean room, they were very nice and helpful.
Stayed in January 2025
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Reviewed: April 13, 2024
Rice
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • Queen Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
Better/more towels. We only had small ones to dry off with
Stayed in March 2024
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Reviewed: March 9, 2024
Bobbie
United States15 Reviews2 helpful votes8.0“Great location”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The room could’ve been much cleaner
Location and size of the room
Stayed in March 2024
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Reviewed: February 21, 2024
Tara
United States1 review7.0“Good”- • Couple
- • Queen Studio Suite
- • Stayed 3 nights
- • Submitted from a mobile device
No table with chairs in the room and no microwave
Nice
Stayed in February 2024
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Reviewed: January 6, 2024
Ms
United States4 Reviews8.0“Room beautiful, clean, hot manyhe pricing is”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
I really wish they had breakfast included to top of the good experiences there. Other then that just the creepy hole in the floor in the kitchen. Not sure what that was about , you can most def see thru it. Not sure if it went into the other room or not but yeah.
Room beautiful, clean, has everything I needed which not many hotel room do or if do the pricing is off the scales.
Stayed in January 2024
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Reviewed: September 25, 2023
Gary
United States1 review6.0“It was adequate to my needs.”- • Leisure trip
- • Solo traveler
- • Queen Studio Suite
- • Stayed 1 night
Facility needs some maintenance. Carpet not real clean.
No breakfast provided.
Stayed in September 2023
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Reviewed: July 6, 2023
Thurmond
United States1 review8.0“Rooms are very nice”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Hallways looked kind of dated.
Room was spacious and nice that it had seperate sleeping rooms
Stayed in July 2023
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Reviewed: December 18, 2022
Burke
United States8 Reviews8.0“for the price and the 100$ damage deposit you’d think they would throw in some continental breakfast”- • Leisure trip
- • Solo traveler
- • Queen Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
not spotted from the main road
adequate parking
Stayed in December 2022
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Reviewed: September 19, 2022
Krissy
United States29 Reviews4 helpful votes6.0Pleasant- • Business trip
- • Solo traveler
- • Queen Studio Suite
- • Stayed 1 night
Clean towels and more pillows. Heavy smelly of weed, smoke and vape pens.
It was fairly quiet
Stayed in September 2022
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Reviewed: August 24, 2025
Bobby
United States3 Reviews9.0“Love the free laundry . Buildings and rooms really clean. Staff very friendly and helpful”- • Business trip
- • Couple
- • Queen Studio Suite
- • Stayed 7 nights
- • Submitted from a mobile device
Had issue with refrigerator not working . Maintenance gave us one that worked after a few days .
Staff was great . Room was clean bed really comfortable.
Stayed in August 2025
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Reviewed: August 17, 2025
Keri
United States8 Reviews1 helpful vote4.0Disappointing- • Leisure trip
- • Couple
- • One-Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
In need of maintenance. And pet fee was $75 plus a $5.95 occupancy tax.
Stayed in August 2025
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Reviewed: July 2, 2025
Kimberly
Spain5 Reviews1.0“Worst experience ever at a hotel; given double room instead of triple that was booked.”- • Leisure trip
- • Group
- • Studio Queen Suite with Hearing Accessible Tub - Non-Smoking
- • Stayed 1 night
We paid for a 3-person room, but WERE GIVEN A ROOM FOR ONLY 2 OCCUPANTS. When we saw that the room did not have a sofa bed as booked and paid, the staff told us that the fault was Booking.com's, and they offered us a blanket for one of us to sleep in a chair!! Hotel reception explained that their triple rooms were fully booked, even though our reservation clearly reflected a booking for three occupants. Absolutely unacceptable. The hotel refused to cancel our booking and give us a refund, they refused to give us a discount, and they refused to reimburse us the difference between the triple room we paid for and a double room. The bed was not even a large bed; it was only a double bed. We had just arrived from Europe after traveling over 24 hours, and one of us was forced to find alternate accommodations at 10 p.m. with no assistance whatsoever from hotel staff. Hotel staff repeatedly blamed Booking.com and told us that any refunds, reimbursements, complaints, or changes of hotel must be done through Booking.com, but we did not even have internet access or a U.S. telephone to be able to do so. This is the absolute worst experience we have ever had at a hotel and on Booking.com. We would suggest that Booking.com resolve the issue with the property, as our reservation amounted to false advertising. Simply put, we did not get what we paid for. We would kindly request a reimbursement for the entirety of this reservation.
The location wasn't bad,.
Stayed in June 2025
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Reviewed: May 26, 2025
Dorothy
United States31 Reviews4 helpful votes10“It was comfortable, close to our location and I lived that it had a full refrigerator in the kitchenette area.”- • Leisure trip
- • Couple
- • Queen Studio Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Only one elevator (about small)but overall okay
Location was great and quiet.
Stayed in May 2025
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Reviewed: April 14, 2025
Reeves
United States1 review10Exceptional- • Business trip
- • Family with young children
- • Studio Queen Suite with Hearing Accessible Tub - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Dark curtains to block the night light from outside
Stayed in April 2025
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Reviewed: March 17, 2025
Hayley
United States4 Reviews3.0“Bad.”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Hearing Mobility Access with Tub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was disgusting. Little black curly hairs everywhere, the floor and all surfaces were sticky, one of the doors was completely off the hinges and would not close at all. the bathroom door did not close, the handle for the water in the shower was falling completely off, under the sink was disgusting, and there were 10 ants found in our bed.
The location
Stayed in March 2025
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Reviewed: March 17, 2025
Stephen
United States10 Reviews2 helpful votes5.0“My stay was ok not bad . But it’s not worth 100 deposit. People are traveling and need they money”- • Family with young children
- • Studio Queen Suite with Accessible Roll-In Shower
- • Stayed 2 nights
- • Submitted from a mobile device
The location was just right for what I needed to do
Stayed in March 2025
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Reviewed: March 3, 2025
Tanisha
United States2 Reviews1 helpful vote10“I went there for work it was the best hotel I’ve stayed at so far when coming to St Louis for work, I’ll be back again”- • Business trip
- • Couple
- • Studio Queen Suite with Accessible Roll-In Shower
- • Stayed 5 nights
- • Submitted from a mobile device
How clean it was modern and the staff was really friendly
Clean and up to date
Stayed in March 2025
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Reviewed: February 10, 2025
Angela
United States4 Reviews10“Accommodating and very inexpensive.”- • Leisure trip
- • Family with young children
- • Studio Queen Suite with Accessible Roll-In Shower
- • Stayed 1 night
- • Submitted from a mobile device
N/A
We stayed in a handicapped accessible room. Very spacious and clean. The bed was so comfortable, staff were friendly, workout facility was amazing. The only downfall was the shower leaked a lot on the floor since it was an open floor plan but with plenty of towels it was fine. Definitely would stay again.
Stayed in February 2025
