Some maintenance issues. I discussed with the front desk at time of departure. Parking a car is too expensive.

New hotel with nice design. Rooms are with good size

Stayed in July 2025

The refrigerator didn’t work in the room , and the sheets had stains on them

The rooftop bar was exceptional !

Stayed in May 2025

I am not sure why there are not slippers provided in the room and some parts of the room can be cleaned more thoroughly.

The room is spacious and the bed is quite comfy.

Stayed in March 2025

My only complaint is that when we finally got back to our room we pulled the sheets back and noticed there was dried blood on the sheets. I spoke to the front desk and they explained no housekeeping was there at that time so we had to change the sheet out self which i felt was unacceptable. Once in bed we also discovered our tv was not working. Front desk agreed to move our room. Although annoying both issues were resolved seamlessly and quick

Immediately walking into the lobby i was in awe, the lobby was clean and the decor was modern, very beautiful! Check in was quick and easy, staff was very helpful. The rooftop restaurant was BREATHTAKING. The bar, the tall ceilings were so nice. The bartender made the best Lemon drop. The room was so nice. The shower was the best shower I’ve ever taken in a hotel! We came for a concert and the walk was about 6 mins to the nationwide arena.

Stayed in November 2024

Lack of wait service - No service at the outdoor front fireplace area. No wait staff on 12th Floor after we got back from our show. Had to go to the bar to order - and only 3 people working with a crowed restaurant.

The location - decor and comfort of the hotel are perfect. This is our 2nd stay at the hotel and really love it here.

Stayed in October 2024

Valet closes early and we were left to get our own vehicle. We also did not like that the restaurant closed early.

We loved the location and the outdoor patio area

Stayed in September 2024

Staff could have been more inviting. Didn’t seem very warm or friendly. A 5 star hotel with 1 star hospitality.

Beautiful, modern, comfortable and clean.

Stayed in September 2024

Restaurant prices a little too pricy for us

The location was very close to our concert!

Stayed in June 2024

It was so hot in our room and throughout the hotel

Super nice

Stayed in April 2024

i requested early check in but had to call multiple times and still was told i would get a call and never did. i don’t think the room was worth $350 a night at all, yes it was nice but definitely not worth that much. The hotel was a little hard to find and understand how to get in the main entrance. there was also no easy directions on how breakfast worked and the hours so i wasted money on that. one of the door handles was also completely broke.

the property was nice and welcoming

Stayed in March 2024

There was only one valet parking attendant working during a very busy with multiple events going on. Cars were backed up down the street. The valet attendant working was very friendly, professional and apologetic. Not his fault the were under staffed. Check in time was 4pm and the room was not ready. We had to wait an hour before getting into our room at 5pm. Many customers were waiting in the lobby for their rooms.

Hotel facilities were nice. Valet parking was available.

Stayed in March 2024

The only thing I did not like was the A/C was not functioning.

10/10! Perfect stay! It's absolutely one of the nicest places I’ve stayed! Location, convenience, food, rooftop bar… everything was top-notch and amazing! 

Stayed in March 2024

Elevator system is a bit weird. And I'm not a fan of the Nespresso-type machines. I prefer a straight up coffee machine.

Front Desk staff was friendly, the valet parking guys were great, beds comfy, well stocked bathroom - large bath towels. Food at the restaurant was very good and reasonably priced. Location for the Arnold was perfect.

Stayed in March 2024

N/A

Location. Comfortable bed. Great water pressure. Amazing shower.

Stayed in February 2024

You could hear noise from the hall. Their restaurants on site did not have a great selection of food especially breakfast.

The room was nice and big, and the bed comfortable. There was a nice sitting area. There was a good selection on the TV. It was easy to get to the convention center.

Stayed in October 2023

Na

Stayed in August 2023

Area by elevator to go up to rooftop restaurant smelled terrible

Breakfast buffet was great, the rooftop bar was cool, bed was very comfortable

Stayed in August 2023

Our rooms sink was clogged…the lobby smelled of sewage at times…

Location

Stayed in August 2023

No option for free parking.

Very beautiful! Very clean!

Stayed in July 2023

Parking was away from the hotel. Not a deal breaker but not convenient.

Room was very comfortable and well planned out. Pocket doors and a large shower were nice.

Stayed in May 2023

it was extremely hot in the room. front desk told my husband a breaker broke and the air quit working. we didn’t sleep well

it was in a great location and was a very clean hotel. the beds were also very comfortable

Stayed in April 2023

our room wasn’t the cleanest. garbage still in the trash can, hairs in the bed, gunk in the shower area. no fluff left in the pillows, just disappointing for the price

perfect location for the convention center, walking distance to nice restaurants

Stayed in March 2023

We were not informed about the cleaning and turn down service at the time of checking in and when asking for some one to come up the response was less than optimal including an unwillingness to change the glasses or make up the beds. this was disappointing to say the least.

Service for breakfast was great!!!!! Waitress was really good. General hospitality and small things like delivering a drink on Friday was a pleasant surprise.

Stayed in February 2023

There were some cleaning issues in our room-coffee stain on carpet and down the side of the bed, whiskers embedded in one of the wash cloths, and the curtain was visibly dirty. Also there is an odd herbal smell in the hallways that I didnt care for.

Great location, good drinks/food at the bar, nice shower and professional hairdryer.

Stayed in January 2023