Housekeeping neglected to clean our room. We had to call the front desk when we returned at 4:00 pm for service. Even then only the bathroom was addressed. Dirty cups and no replacement of beverage supplies

Staff were extremely friendly and customer focused. They appeared to seriously enjoy their jobs.

Stayed in April 2024

And that room overlooked the backyard if garbage

My first room had a used pillow case poked near the sofa

Stayed in March 2024

My bed was a bit uncomfortable. The mattress on the bed closest to the window sank on both sides and was raised in the middle. Room 503 I think it was.

Breakfast of stuffed French toast was awesome!

Stayed in March 2024

No complaints!

LOCATION LOCATION LOCATION!.. Staff could not have been better.. little restaurant and bar were delightful .. very clean and bed very comfortable.. room was very adequate.. WILL RETURN!

Stayed in February 2024

Price if valet and heater on almost the entire stay drying out our sinuses and it was kind of loud

Decor

Stayed in February 2024

In providing feedback on my recent stay, I must express my profound disappointment with the quality of the sleeping accommodations. The mattress provided was excessively firm, lacking the necessary support and comfort expected of a reputable establishment. Furthermore, the pillows were notably shallow and discomforting, failing to offer the requisite cushioning for a restful night's sleep. Regrettably, these substandard furnishings resulted in a distressing experience, as evidenced by the development of a debilitating neck discomfort that rendered me immobile upon awakening. Such circumstances not only compromised my comfort but also instilled a sense of apprehension regarding the prospect of further rest. I trust that this matter will be addressed with the utmost urgency to ensure the provision of adequate and conducive sleeping amenities for future patrons and myself. Besides that, everything else is lovely.

Decor was beautiful, staff was helpful, available and friendly, and location was convenient and close by to almost everywhere I had to be. Tiffany from the front desk is AMAING. Give her a raise

Stayed in February 2024

Rooms could be bigger

Decor was unique and creative

Stayed in February 2024

Beutiful hotel, the facilities were exceptional!

Stayed in January 2024

There was quite a bit of cold air coming in through the windows, so we couldn't get the room to a comfortable temperature. I also hung the 8$ breakfast selection on my door, but no one picked it up so it didn't come the next morning.

Loved the design of the hotel, and how friendly the staff was. Our room was amazing and the beds were clean and comfortable.

Stayed in January 2024

Price. Would have been great to pay less but I would stay there again!

I honestly loved everything about this property. The location was amazing! The facilities were beautiful and clean.

Stayed in December 2023

The hotel restaurant was overpriced and although the wait staff were well trained and very friendly, it didn’t make up for the food, which was just awful. All four meals that we ordered were inedible.

The staff were very friendly and accommodating, particularly the reception staff. The double room was a decent size and looked just like it did in the picture. The beds were comfortable and the bathroom was clean and well designed.

Stayed in December 2023

Our bathroom door didn’t close all the way. A latch was put on that made the door stay open by about a foot. Luckily we had another door leading into the bedroom so we could close that door. It was our fault for not telling the hotel, but we were there for such a short time that we didn’t want to take the time to deal with it.

The location was great and within walking distance to everything we wanted to see in a short amount of time. Also felt very safe there. We also went to the bar downstairs and had a nightcap. During the parade, we were able to go ahead and check out and store our luggage and come back for it later.

Stayed in November 2023

Minor minor minor things but since you asked: an extra creamer or two with nespresso. An option to have included breakfast in room. Bathroom vanity lighting not the greatest (directly overhead creates weird shadows). Option to remove motion smoothing setting from TV (makes shows unwatchable).

separate and closed off sleeping area from entrance and bathroom, room temp control, bed and decor

Stayed in December 2023

The staff was very helpful and accommodating. The room was large, comfortable and clean. Thanks.

Stayed in November 2023

It was clean, romantic energy and everything was easy to find.

The location was easy to find with good lighting. It was inviting from the moment I entered the building.

Stayed in November 2023

Really fantastic service. The staff is A++++. The location is excellent.

Stayed in November 2023

This is insignificant really, but the water in the shower only goes up to 100 degrees, so you don't really get a nice hot hotel shower (I love piping hot showers). But the showers and bathrooms are beautifully designed.

This is the second time Ive stayed at this hotel. It's comfortable and beautifully decorated. The hotel restaurant is excellent, and the staff is always helpful. It is conveniently located right in downtown Philly. I live in Philly but didn't want to travel for Thanksgiving so I booked myself a room downtown as a mini staycation. The Thanksgiving menu in the restaurant was fantastic!

Stayed in November 2023

We were in a room with two beds and it was a bit squeezy but otherwise a great stay

Canopy was a great place to stay as it was centrally located. It was clean and comfortable, the staff were friendly and helpful.

Stayed in October 2023

The rooms were cramped and the restaurant on site was substandard

Location was exceptional for seeing the art museums via public transit

Stayed in November 2023

Nothing, valet cost 62.00/day which is expected. Car available within 5 minutes of calling.

Exceptional customer service from Valet parking, main desk, and restaurant. It may be the best I've experienced in years.

Stayed in October 2023

Should habe been provided with bottle of water in room

My breakfast sandwich was too spicy

Stayed in October 2023

Very noisy a/c, glad we stayed when we did not need it much. Barn doors in the room bathroom, weird room shape

Excellent breakfast, beautiful design throughout the hotel and restaurant. Great location, near to city center and transportation.

Stayed in September 2023

The door felt like it didn’t latch all the way, made me uncomfortable.

Decor and overall vibes were beautiful, the bar and restaurant were great, location was excellent.

Stayed in October 2023

No room service even from the hotel restaurant Bit small and tight

Stylish Location Friendly staff Was able to have a late check out

Stayed in July 2023