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Reviews of Canopy West Palm Beach - Downtown 4 stars

Trinity Place and South Dixie Highw, West Palm Beach, FL 33401, United States

#4 of 39 hotels in West Palm Beach

Guests' Choice

Review score

Based on 171 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 11 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Central, new and clean

    Stayed in August 2025

  • Reviewed: 1 June 2025

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bed could of been softer

    Location and atmosphere. I loved the events going on that weekend

    Stayed in May 2025

  • Reviewed: 7 May 2025

    9.0
    Superb
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The location and being able to use the bicycles were great. The pool was nice. And the staff were very helpful.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    Breakfast was a real disaster . 30 min of wait to receive nothing... Coffee machine was broken. And the only excsue that I get for the wait, was that the French toast that they do are very thick... Better to say nothing.

    Room was big and clean. People were friendly . Pool at the roof is very nice, with Happy hour at 4.

    Stayed in April 2025

  • Reviewed: 17 April 2025

    8.0
    Great hotel quite but a vib.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights

    Not very busy and so they closed the down stairs restaurant evey day.

    Everything, the receptionist, Dakota, was exceptional. The room and the Breakfast staff were great also. loved the pool.

    Stayed in April 2025

  • Reviewed: 13 January 2025

    8.0
    Overall the stay was lovely but you definitely feel like a cash cow at every turn.
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 1 night
    • Submitted via mobile

    Absolutely LUDICROUS valet charges. Insulting actually. To pay just under $500 for a one night stay and then $49 (w/ tax) for overnight parking is absolute robbery. And to top it off, it took 11 minutes for valet to retrieve my car and somehow hand me the wrong keys still. It is the sole reason that despite enjoying our stay, I would not return. Also the 20% surcharge made service staff extremely comfortable with not providing timely service. The daytime bartender Saturday at Treehouse, a woman whose name I can’t recall— who not only did not greet us for several minutes— had a sticky bar, and poured a weak drink (we did not want a strong drink, just a regular vodka-soda, but she under-poured and under-iced, thus making it almost all mixer. Her attitude wasn’t great but since we would’ve topped 20% regardless, it is what it is.

    There was a lot to love- comfortable beds, wonderful shower and toiletries, very clean, great views, extremely attentive and helpful front desk staff. Also loved the ride service to downtown area. Breakfast was also delicious. Mike, the bartender at Treehouse, was also very attentive.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    The valet service was slow and weird

    Clean new highrise.

    Stayed in November 2024

  • Reviewed: 29 December 2024

    8.0
    It was really good outside of such expensive parking arrangements.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Tub - Mobility Access
    • Stayed 1 night

    Having to paid almost 50 dollars for one night of parking. Of course, the attendants expected a tip in addition to the fee.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    9.0
    Nice hotel with happy ambiance.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Room wasn’t clean and done on the second day of arrival back in the afternoon

    Great location, nice front desk members. Love the canopy shuttle. Love art around the hotel.

    Stayed in December 2024

  • Reviewed: 3 December 2024

    8.0
    it is a great property in a great location. without a doubt i will stay here again.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 5 nights

    nothing

    location and facilities

    Stayed in November 2024

  • Reviewed: 30 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great rooms and rooftop bar

    Stayed in September 2024

  • Reviewed: 17 August 2024

    7.0
    Good
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Valet parking too far away and tedious to get car back via app as well as very expensive

    Stayed in August 2024

  • Reviewed: 1 June 2024

    8.0
    It was a great experience and location was prime, a bit expensive & more than I would usually spend.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    Pool was a bit on the green side first couple days last day looked much cleaner and clear. Pool party events need to be coordinated better, we were not able to swim first evening which was a disappointment since we just flew in and wanted to use pool that evening. Pool staff didn’t have same knowledge of what was going on or expected, they should know. Room was inconsistently cleaned. Beds made, but no new towels were placed out. Cleaner left a dirty cleaning towel in room.

    Location , amenities rooftop experience and pool with exceptions.

    Stayed in May 2024

  • Reviewed: 9 January 2024

    9.0
    Nice spot. Good location. Very clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    complimentary coffee ended too early - I think at 7;30. Should go at least until 8 or 9 and would have been nice if check in person told us about the timing.

    Love the decor of the hotel and the room. Very clean and spacious rooms.

    Stayed in December 2023

  • Reviewed: 7 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    Not enough towels

    Stayed in January 2024

  • Reviewed: 17 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    You could hear everything from the halls inside the room. Not good if you want to stay in and sleep. Lot of noise.

    Nice rooms, amazing shower.

    Stayed in November 2023

  • Reviewed: 4 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    The front desk was amazing. And they will personally text you to make sure your happy. I felt like my comfort was there priority, thank you my experience was a pleasure 🙏 ☺️

    It looks beautiful. I did enjoy my stay. I only wish I could have stayed longer

    Stayed in November 2023

  • Reviewed: 2 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool towels were unavailable the whole time

    A mini all in one vacay with rooftop pool and bar.

    Stayed in August 2023

  • Reviewed: 25 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are not noise proof at all. I needed my sound machine. I could hear every single sound from the room next to me.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    Excelente hospedagem
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights

    Café da manhã a parte e pagar estacionamento

    Do transporte do hotel

    Stayed in August 2023

  • Reviewed: 9 September 2023

    9.0
    Wish I could have spent more time at the pool
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Cost of valet parking when there is no other parking option

    Rooftop bar and pool, size of rooms/bathrooms

    Stayed in June 2023

  • Reviewed: 5 September 2023

    8.0
    Absolutely recommended if traveling with a pet to West Palm Beach!
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night

    The only negative aspect for us was that as a guest, one can only set the desired temperature in the room, BUT cannot increase the fan speed in the room. My wife and I are both hot sleepers, so we like the room to be cold if possible. We first set the temperature at 70 degrees and mid-way thru the night, I got up to lower it to the lowest possible setting of 65 because we were both awoken by the temperature in the room. Later we noticed that the temperature had been set to 65, but the fan speed never increased. We tried to manually increase the fan speed but the "restricted" message came up. This same restricted message came up for all AC functions other than increasing or decreasing the set temperature.

    The hotel exceeded our expectations related to cleanliness, accepting our pet's visit and the decor of the room itself. Conveniently located in downtown WPB.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    8.0
    Great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I did not like that valet was pricey nor did I like how long I had to wait to be served and get my food from the restaurant.

    The atmosphere was simply amazing. I love the fact it is in the downtown area. The rooftop restaurant and pool was amazing.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    7.0
    Family time in Palm beach West
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The walls are extremely thin and you listen everything in the room next to yours. I also had to go twice to the counter to get the vouchers for breakfast. First we had one for 30$ (for 4 people) and then we got another one for 30$ when they put that it was valid for 3 more people but it was rejected at breakfast. So i got there for the third time to finally get the 4 vouchers we were entitled and that we had paid for. Didn’t really appreciate the fact that i had to go twice to the counter to get the right amount of vouchers

    Well located in Palm beach West, good breakfast, friendly staff

    Stayed in August 2023

Showing 1 – 25

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