Trinity Place and South Dixie Highw, West Palm Beach, FL 33401, United States
#4 of 39 hotels in West Palm Beach
Guests' ChoiceBased on 171 hotel reviews
8.4Cleanliness
9.3
Comfort
9.1
Location
9.2
Facilities
8.9
Staff
8.8
Value for money
7.9
Free WiFi
7.2
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End of dialog contentReviewed: 11 August 2025
Karine
United KingdomCentral, new and clean
Stayed in August 2025
Reviewed: 1 June 2025
Black
United StatesThe bed could of been softer
Location and atmosphere. I loved the events going on that weekend
Stayed in May 2025
Reviewed: 7 May 2025
Katia
United StatesThe location and being able to use the bicycles were great. The pool was nice. And the staff were very helpful.
Stayed in May 2025
Reviewed: 5 May 2025
Arnaud
SwitzerlandBreakfast was a real disaster . 30 min of wait to receive nothing... Coffee machine was broken. And the only excsue that I get for the wait, was that the French toast that they do are very thick... Better to say nothing.
Room was big and clean. People were friendly . Pool at the roof is very nice, with Happy hour at 4.
Stayed in April 2025
Reviewed: 17 April 2025
Shirnet
United KingdomNot very busy and so they closed the down stairs restaurant evey day.
Everything, the receptionist, Dakota, was exceptional. The room and the Breakfast staff were great also. loved the pool.
Stayed in April 2025
Reviewed: 13 January 2025
Jules561
United StatesAbsolutely LUDICROUS valet charges. Insulting actually. To pay just under $500 for a one night stay and then $49 (w/ tax) for overnight parking is absolute robbery. And to top it off, it took 11 minutes for valet to retrieve my car and somehow hand me the wrong keys still. It is the sole reason that despite enjoying our stay, I would not return. Also the 20% surcharge made service staff extremely comfortable with not providing timely service. The daytime bartender Saturday at Treehouse, a woman whose name I can’t recall— who not only did not greet us for several minutes— had a sticky bar, and poured a weak drink (we did not want a strong drink, just a regular vodka-soda, but she under-poured and under-iced, thus making it almost all mixer. Her attitude wasn’t great but since we would’ve topped 20% regardless, it is what it is.
There was a lot to love- comfortable beds, wonderful shower and toiletries, very clean, great views, extremely attentive and helpful front desk staff. Also loved the ride service to downtown area. Breakfast was also delicious. Mike, the bartender at Treehouse, was also very attentive.
Stayed in January 2025
Reviewed: 9 January 2025
Jordan
United StatesThe valet service was slow and weird
Clean new highrise.
Stayed in November 2024
Reviewed: 29 December 2024
Carl
United StatesHaving to paid almost 50 dollars for one night of parking. Of course, the attendants expected a tip in addition to the fee.
Stayed in December 2024
Reviewed: 21 December 2024
Maria
ChileRoom wasn’t clean and done on the second day of arrival back in the afternoon
Great location, nice front desk members. Love the canopy shuttle. Love art around the hotel.
Stayed in December 2024
Reviewed: 3 December 2024
Daniel
Panamanothing
location and facilities
Stayed in November 2024
Reviewed: 30 September 2024
Charlotte
BahamasGreat rooms and rooftop bar
Stayed in September 2024
Reviewed: 17 August 2024
Alexander
ItalyValet parking too far away and tedious to get car back via app as well as very expensive
Stayed in August 2024
Reviewed: 1 June 2024
Heather
United StatesPool was a bit on the green side first couple days last day looked much cleaner and clear. Pool party events need to be coordinated better, we were not able to swim first evening which was a disappointment since we just flew in and wanted to use pool that evening. Pool staff didn’t have same knowledge of what was going on or expected, they should know. Room was inconsistently cleaned. Beds made, but no new towels were placed out. Cleaner left a dirty cleaning towel in room.
Location , amenities rooftop experience and pool with exceptions.
Stayed in May 2024
Reviewed: 9 January 2024
Stacey
United Statescomplimentary coffee ended too early - I think at 7;30. Should go at least until 8 or 9 and would have been nice if check in person told us about the timing.
Love the decor of the hotel and the room. Very clean and spacious rooms.
Stayed in December 2023
Reviewed: 7 January 2024
Aaron
United StatesNot enough towels
Stayed in January 2024
Reviewed: 17 November 2023
Gabriela
United StatesYou could hear everything from the halls inside the room. Not good if you want to stay in and sleep. Lot of noise.
Nice rooms, amazing shower.
Stayed in November 2023
Reviewed: 4 November 2023
Kenny
United StatesThe front desk was amazing. And they will personally text you to make sure your happy. I felt like my comfort was there priority, thank you my experience was a pleasure 🙏 ☺️
It looks beautiful. I did enjoy my stay. I only wish I could have stayed longer
Stayed in November 2023
Reviewed: 2 October 2023
Sharia
United StatesPool towels were unavailable the whole time
A mini all in one vacay with rooftop pool and bar.
Stayed in August 2023
Reviewed: 25 September 2023
Lauren
United StatesThe rooms are not noise proof at all. I needed my sound machine. I could hear every single sound from the room next to me.
Stayed in September 2023
Reviewed: 11 September 2023
Cavalcanti
BrazilCafé da manhã a parte e pagar estacionamento
Do transporte do hotel
Stayed in August 2023
Reviewed: 9 September 2023
Gina
United StatesCost of valet parking when there is no other parking option
Rooftop bar and pool, size of rooms/bathrooms
Stayed in June 2023
Reviewed: 5 September 2023
Roberto
United StatesThe only negative aspect for us was that as a guest, one can only set the desired temperature in the room, BUT cannot increase the fan speed in the room. My wife and I are both hot sleepers, so we like the room to be cold if possible. We first set the temperature at 70 degrees and mid-way thru the night, I got up to lower it to the lowest possible setting of 65 because we were both awoken by the temperature in the room. Later we noticed that the temperature had been set to 65, but the fan speed never increased. We tried to manually increase the fan speed but the "restricted" message came up. This same restricted message came up for all AC functions other than increasing or decreasing the set temperature.
The hotel exceeded our expectations related to cleanliness, accepting our pet's visit and the decor of the room itself. Conveniently located in downtown WPB.
Stayed in September 2023
Reviewed: 29 August 2023
Elaine
United StatesI did not like that valet was pricey nor did I like how long I had to wait to be served and get my food from the restaurant.
The atmosphere was simply amazing. I love the fact it is in the downtown area. The rooftop restaurant and pool was amazing.
Stayed in August 2023
Reviewed: 15 August 2023
Stephane
FranceThe walls are extremely thin and you listen everything in the room next to yours. I also had to go twice to the counter to get the vouchers for breakfast. First we had one for 30$ (for 4 people) and then we got another one for 30$ when they put that it was valid for 3 more people but it was rejected at breakfast. So i got there for the third time to finally get the 4 vouchers we were entitled and that we had paid for. Didn’t really appreciate the fact that i had to go twice to the counter to get the right amount of vouchers
Well located in Palm beach West, good breakfast, friendly staff
Stayed in August 2023
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