Reviews of Cape Rey Carlsbad Beach, A Hilton Resort & Spa 4 stars
1 Ponto Road, Carlsbad, CA 92011, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe liked the look of the hotel. Mostof the staff were very attentive and helpful. Beautiful view.
The common areas-specifically the elevators,were not cleaned during our stay. We informed the front desk. There was an attempt to wipe on handprint off the elevator but went no further and didnt even get the entire print! The beach items that are included as part of the resort fee: horrible. Towels are small, thread bare and rough. Umbrella and chairs are cheap junk.
Dear Clark, We're glad you enjoyed the stunning views and the service from our team members. However, we apologize for any disappointment while you were here. Rest assured, we will ensure we are meeting our high standards of comfort and cleanliness going forward. Furthermore, we will take your suggestion regarding the beach amenities into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to have another opportunity to go above and beyond for you in the future. Sincerely, Kevin Bass Director of Front Office
Dear Clark, We're glad you enjoyed the stunning views and the service from our team members. However, we apologize for any disappointment while you were here. Rest assured, we will ensure we are meeting our high standards of comfort and cle… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything was not as clean as it is supposed to be in the hotels. Please pay attention to that
Dear Lilit, Thank you for sharing your experience. We regret to hear that the level of cleanliness did not meet your expectations. This is something we take seriously, and your comments serve as a valuable reminder that more consistent attention is needed. We appreciate you bringing this to our attention and hope to welcome you back for a visit that reflects the standards we strive for. Sincerely, Kevin Bass Director of Front Office
Dear Lilit, Thank you for sharing your experience. We regret to hear that the level of cleanliness did not meet your expectations. This is something we take seriously, and your comments serve as a valuable reminder that more consistent atte… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewFamily friendly property with beach valet
Reservations until we talked go Michelle-the best! Three families with five kiddos and changed reservations at last minute! She was the best!
Thank you so much for the high rating! It's wonderful to know that our friendly team members left a positive impression on you and that you had a great time with us overall. We hope you will consider joining us again soon. Sincerely, Kevin Bass Director of Front Office
Thank you so much for the high rating! It's wonderful to know that our friendly team members left a positive impression on you and that you had a great time with us overall. We hope you will consider joining us again soon. Sincerely, Ke… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewI was hoping to get a room with a view as it was my anniversary but I got one on the ground floor where all the noise from the pool was without a biew
Dear Johnson, It was our pleasure to welcome you for your anniversary celebration in Carlsbad. We regret that we could not accommodate your room request during this trip, as the team always strives to please everyone within our capabilities. Your comments about the noise from the pool area are much appreciated, and we hope to welcome you back in the future for a stay that allows you to truly enjoy what our resort offers. Sincerely, Kevin Bass Director of Front Office
Dear Johnson, It was our pleasure to welcome you for your anniversary celebration in Carlsbad. We regret that we could not accommodate your room request during this trip, as the team always strives to please everyone within our capabilities… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewPool was amazing, there was even a lifeguard for some of the time. Lots of food nearby (must drive, none in walking distance).
First room had a bug, but management moved us very quickly to a new room. The elevator nearest our room was broken for the duration; we were on level 3 and had to hike across the resort every time we left the room. Rooms were carpet, which is not preferred for cleanliness. The showers were a trickle which made hair washing a real pain.
Dear Lynsey, It was a pleasure to host your travels to Carlsbad. We're glad you loved our pool and appreciated our convenience to local eateries! However, we regret that our accommodations were not entirely to your satisfaction. It is also unfortunate that our elevator was down, causing a bit of inconvenience for you. Your feedback is valuable, and we will use it to improve the guest experience. Sincerely, Kevin Bass Director of Front Office
Dear Lynsey, It was a pleasure to host your travels to Carlsbad. We're glad you loved our pool and appreciated our convenience to local eateries! However, we regret that our accommodations were not entirely to your satisfaction. It is also … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation was great. Room and balcony were excellent.
Balcony next to us was constantly smoking weed. Didn't appreciate that.
Thank you for choosing to stay with us. We're glad to hear that our location worked so well for your visit, and we regret any inconvenience from the challenges you encountered. We understand how this may have impacted your comfort, and we'll be sure to pass along your comments to our team. We hope to welcome you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa soon! Sincerely, Kevin Bass Director of Front Office
Thank you for choosing to stay with us. We're glad to hear that our location worked so well for your visit, and we regret any inconvenience from the challenges you encountered. We understand how this may have impacted your comfort, and we'l… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe view
The room was older and stinky. After all the extra fees we paid over $500 for one night.
Dear Kambria, We're sorry to hear that you didn't have a good time with us during your recent visit. Please accept our apologies for any disappointment in the accommodations that you received during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope to see you again soon. Sincerely, Kevin Bass Director of Front Office
Dear Kambria, We're sorry to hear that you didn't have a good time with us during your recent visit. Please accept our apologies for any disappointment in the accommodations that you received during your visit. All of your feedback is grate… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewEverything
Dear Laui, It was a pleasure to host you at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. Our team is delighted you had a seamless experience as our guest. Thank you for your review, and come back again! Sincerely, Kevin Bass Director of Front Office
Dear Laui, It was a pleasure to host you at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. Our team is delighted you had a seamless experience as our guest. Thank you for your review, and come back again! Sincerely, Kevin Bass Director … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewthe room and the restaurant
I wish it was a little cheaper. I missed the Hilton 20% discount.
Dear Charity, Thank you for sharing your experience. We are delighted to hear you enjoyed both the room and the restaurant—it's always rewarding to know those elements made your stay more enjoyable. Understandably, missing out on a discount can be frustrating. We hope you'll consider returning, and wish you safe travels! Sincerely, Kevin Bass Director of Front Office
Dear Charity, Thank you for sharing your experience. We are delighted to hear you enjoyed both the room and the restaurant—it's always rewarding to know those elements made your stay more enjoyable. Understandably, missing out on a discount… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewI like the servise of the employees very nice. Love the bike services.
The shower was dirty,with hair stick in the shower,TV was not working also the internet 😐 The food in the restaurant was expensive and not that good for the price.
Dear Mendez, While we want all our guests to have a stellar stay, it appears that certain aspects prevented you from thoroughly enjoying your experience. Your comments regarding cleanliness, in-room amenities, and food prices mean a great deal to us and will be shared with our respective teams to determine where we can make immediate improvements. On a positive note, we are glad our friendly staff and bike service pleased you, and we hope you'll give us another chance to change your perceptions someday. Sincerely, Kevin Bass Director of Front Office
Dear Mendez, While we want all our guests to have a stellar stay, it appears that certain aspects prevented you from thoroughly enjoying your experience. Your comments regarding cleanliness, in-room amenities, and food prices mean a great d… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewLocation
Dear Yorgha, Thank you for your feedback! We're glad that our location was ideal for your stay. It was a pleasure having you here, and we hope to welcome you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, in the future. Sincerely, Kevin Bass Director of Front Office
Dear Yorgha, Thank you for your feedback! We're glad that our location was ideal for your stay. It was a pleasure having you here, and we hope to welcome you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, in the future. Sincerel… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewView
Small size jacuzzi
Dear Rahim Thank you for choosing Cape Rey Carlsbad Beach, a Hilton Resort and Spa, and for sharing your experience. We are pleased you enjoyed our beautiful view, though we apologize for the aspects that fell short. Your feedback is appreciated and has been noted, as we are always seeking ways to improve the guest experience. Please join us for another visit soon. Sincerely, Kevin Bass Director of Front Office
Dear Rahim Thank you for choosing Cape Rey Carlsbad Beach, a Hilton Resort and Spa, and for sharing your experience. We are pleased you enjoyed our beautiful view, though we apologize for the aspects that fell short. Your feedback is apprec… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified review