6.5

Reviews of Chalet Motel 2 stars

510 Southeast 3rd Street, Bend, OR 97702, United States

  • Andrea

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review

    It was free kids

    You can't contact the property email phone nothing

  • Sunderman

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    Large room and good location.

    The room smelled overwhelmingly of bleach, there was hair on the shower walls, and the beds smelled so overwhelmingly musty that the scent clung to my hair, skin, and pajamas. The fleece blanket on one bed was stained and there was a cigarette burn hole in it. Please do not stay here if you have other options.

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  • Detweiler

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    I liked that we were given accommodations when we found we didn't have enough beds and the gentleman at the front desk was helpful and understanding of our situation since we were evacuated from our home due to the flat fire. It was quiet, and the room was dark enough to sleep.

    I didn't like the pricing, it was too expensive for the location. The toilet tissue holder was broken, rusted, and cracked around the outside base of the tub. Also, a young man was sitting directly next to our door on his phone adjacent to the vending machine all morning, which made my teen daughter a bit uncomfortable.

  • Faulkner

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    We actually never stayed in this facility. We arrived and went to our room. Unfortunately it had a strong perfume smell. They gave us another upgraded room. Still smelled like perfume. The owner gladly and apologized returned our money.

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  • Paul

    Reviewed: 20 August 2025 · Stayed in July 2025

    Verified review
  • Blackburn

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Nothing its a shit hole.

    Flies in the room, sticky carpet, pretty disgusting.

  • Andrew

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review
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  • Linda

    Reviewed: 11 August 2025 · Stayed in July 2025

    Verified review

    The desk clerk insisted on a $20 cash deposit only refundable after 10:30 the next morning. Gone long before that, she kept my $20. I suspect she’s making tax-free money $20 at a time from unsuspecting customers like myself. I feel cheated.

  • Patrick

    Reviewed: 1 August 2025 · Stayed in August 2025

    Verified review

    Clean, large room and bathroom. Large bed with right firmness. Quiet day and night in my room middle of back row. Excellent long, new desk with chair, worked well both for my computer time and back health. Manger was personable and efficient, available and helpful. The price was right, and for the quality, best value

    Everything was clean be and everything worked well.

  • Hyde

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review
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  • Gerald

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    Modern fittings, comfortable room, nice touches like real coffee maker with real cups. Good value.

    They put me in a smoking room, though non-smoking rooms were available.

  • Dezern

    Reviewed: 3 July 2025 · Stayed in June 2025

    Verified review

    The bed was comfortable at least

    It was filthy, the carpet turned our feet black, multiple outlets didn’t work in the room and the water was opposite on the faucets and the owner was down right rude and called my face fat LOL

  • Teresanl

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    Most of the staff we interacted with were kind, there was coffee available in the room, and complimentary shampoo and conditioner were provided – which we appreciated.

    Out of all the places we stayed during our U.S. road trip, this was the most disappointing – and unfortunately, not the cheapest either. The room was musty, outdated, and felt neglected. It seemed like they tried to mask the musty odor with heavy air freshener, which only created a stale, perfumed smell. The carpet in front of the bathroom was damp, which made the whole space feel uncomfortable and unclean. We also found a hair in the bed – not exactly reassuring in terms of hygiene. The faucet dripped constantly, making it hard to relax, especially at night. We had booked a single-bed room but were given a twin room instead – with the odd instruction not to use the second bed. That just felt unnecessarily strict and unhelpful. The receptionist wasn’t outright rude, but certainly not friendly or welcoming either. To make things worse, there were no visible instructions or codes for the Wi-Fi in the room.

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  • Bonnie

    Reviewed: 27 June 2025 · Stayed in May 2025

    Verified review

    Location

    No Breakfast

  • Amanda

    Reviewed: 25 June 2025 · Stayed in June 2025

    Verified review

    It was better than sleeping in our car but not by much

    The rooms were grungy, I feel the beds were just remade after previous guest stayed, as there were hairs UNDER the sheets. Upon lifting the sheets you will find NO mattress protector and the mattress was stained with piss. Absolutely nasty. The carpets made my feet go black just by walking around and there was what looked like throw up behind the toilet. Also on the bathroom door at the top is written "stoked to be loked". The one good thing about this was we were able to take a nice long shower.

  • Jack

    Reviewed: 25 June 2025 · Stayed in June 2025

    Verified review

    I liked the price and the location. And once I booked it, they were responsive when I called to ask about getting a late check-in (after midnight)! And the next morning when I discovered my car battery dead, they helped jump-start my car!

    It's old and it definitely shows its age--not that I expected much at this price point. ;) My room was an interesting configuration. It looks like it originally had one bed plus a sitting area. Now the sitting area has a second bed. Like the title says: "Good enough for a place to crash!" :)

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  • Scott

    Reviewed: 24 June 2025 · Stayed in June 2025

    Verified review

    Parking was great. Hot water was actually hot! Refrigerator ad freezer were separate from one another.

    Areas of the room were worn and in need of cosmetic restoration.

  • Tyler

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review

    Staff is always very friendly and helpful. The location is great and the value is just right for what I needed.

    The a/c was a little loud, but i just turned the TV up a little.

  • Osborn

    Reviewed: 22 June 2025 · Stayed in May 2025

    Verified review

    After reserving our room online through booking.com we arrived about 10 minutes ahead of the agreed upon time and we were informed that they had given our room away to someone else. The front desk was very rude and didn't care at all that we had a reservation. We were told that the reservation was irrelevant and they have the right to give it away until we arrive.... We drove through the night since we didn't have a room for the night.

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  • 7.0 Good
    Krause

    Reviewed: 19 June 2025 · Stayed in May 2025

    Verified review
  • Anonymous

    Reviewed: 8 June 2025 · Stayed in June 2025

    Verified review
  • Tyler

    Reviewed: 6 June 2025 · Stayed in June 2025

    Verified review

    The staff is awesome! Clean rooms, great price, it was everything I needed.

    Property response:

    Thanks you

    Chalet Motel
    7 June 2025
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  • Korpi

    Reviewed: 5 June 2025 · Stayed in June 2025

    Verified review

    Room smelled good. Sheets were clean. Coffee products in the morning were nice.

    Tv did not work but that was a minor fault.

  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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