Reviews of Chalet of Dreams
Pigeon Forge, 37863, United States
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Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewEverything!!!
We loved everything
Hi Christopher, it's delightful to know that you enjoyed your stay and found everything to your liking. We sincerely hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewEverything
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewVery nice cabin, nice view. Quiet. Hot tub was great. The local staff responded when our toaster wasn’t working and bought a new one which was thoughtful.
Kitchen supplies old and limited. Zero basic supplies like salt and pepper or foil.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewThe hot water is this cabin is not set high enough. How can you advertise up to 6 people but the hot water in the shower barely stayed hot enough for 1 person. I'm sure the hot water heaters are kept on a lower setting for power reasons, but this was a very upsetting situation. Couldn't even use the jetted tub cause the temperature was so cold. The tub itself had been skipped over during cleaning cause there were rocks in the bottom of the tub. The cabin was wonderful.
The screaming and hollering kids that were in a near by cabin.
Reviewed: 17 March 2025 · Stayed in March 2025
Verified revieweverything
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewPlace was infested with bugs everywhere. Now I'm trying to get my refund back and no one is helping at all. Like all already knew about this..
Thank you for sharing your concerns. We understand how unpleasant it can be to encounter bugs during your stay, and we apologize for any discomfort this caused. The bugs you encountered were ladybugs, which are quite common in the area, especially during certain times of the year. While they are not harmful to humans, we understand that their presence can be unsettling. Ladybugs are also protected in the Smokies, which means pest control is unable to treat for them. We do want to assure you that a full refund was issued for your stay. We appreciate your understanding in this matter, and we will continue to work with our team to ensure we communicate these types of issues clearly with future guests. Thank you again for your feedback.
Thank you for sharing your concerns. We understand how unpleasant it can be to encounter bugs during your stay, and we apologize for any discomfort this caused. The bugs you encountered were ladybugs, which are quite common in the area, e… Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewGreat location just a few miles drive to attractions
Very limited on tv.
Yvonne, thank you for your feedback! We’re so glad you enjoyed the cabin, its beautiful view, and the convenient location close to attractions. We apologize for the limited TV options. We understand that entertainment is an important part of a stay, and we’ll look into expanding the options available for future guests. Thank you again for sharing your experience, and we hope to welcome you back soon!
Yvonne, thank you for your feedback! We’re so glad you enjoyed the cabin, its beautiful view, and the convenient location close to attractions. We apologize for the limited TV options. We understand that entertainment is an important part… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 October 2024 · Stayed in October 2024
Verified reviewIt was a wonderful place to stay. We did love the decor and all the amenities.
We had a few minor hitches in our stay. We needed an earlier check in time with our attendance of wedding. We were not accommodated in this request. Also the fireplace would not work. No coffee was provided. And a ceiling leak occurred from the upstairs bathroom to the kitchen. Also the upstairs bathroom outlet did not work and the shower door would not remain close.
Tammy, thank you for your feedback! We’re so happy to hear you loved the decor and amenities of the home, and we truly appreciate you sharing your experience. We apologize for the issues you encountered during your stay. We understand the importance of having an earlier check-in time, especially for an event like a wedding, and regret that we were unable to accommodate your request this time. We’ll review our check-in processes to see if we can offer more flexibility for future guests. Regarding the fireplace, ceiling leak, and bathroom issues, we sincerely apologize for the inconvenience. These are being addressed with our maintenance team to ensure they’re resolved for future stays. We also apologize for not providing coffee; we will make sure that’s noted for the next guests. Thank you again for your patience and understanding. We hope to welcome you back soon for a more seamless experience!
Tammy, thank you for your feedback! We’re so happy to hear you loved the decor and amenities of the home, and we truly appreciate you sharing your experience. We apologize for the issues you encountered during your stay. We understand the … Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewWe loved that the property was close to everything on the strip. We also loved how affordable the property was. The view was spectacular! We got to see a mama bear and 3 cubs along with mr raccoon one night on the back deck. The maintenance crew were top notch for being on top of the flood light issue that we had when we arrived and thank you for addressing that and fixing the issue! Even though there were some things we didn’t like, the cabin was overall cozy.
The steps leading up to the porch could be redone, the top step isn’t quite level with the rest of them. The cabin could have been more clean as well. The floors around the couch and around the beds didn’t look like they had been swept and there was a McDonald’s cup beside the nightstand on the floor that wasn’t cleaned up as well. The beds themselves behind where the mattress meets the headboard was not clean at all. The beds were also not very comfortable and we think they should invest in some news. After two- three night our backs were killing us. Also there was no spatula for the stove inside and we ended up buying one and left it there for future guests. Could also have more variety of skillets, as it made cooking breakfast for 5 a bit of a challenge with one big skillet to choose from.
Thank you for sharing your feedback! We’re so glad you enjoyed the location, the spectacular view, and the unique wildlife sightings during your stay. It’s also great to hear that the maintenance team was able to address the floodlight issue promptly. We truly appreciate your constructive comments about the cabin. We’ll be sure to take a look at the porch steps and address the issue with the top step not being level. Your feedback on cleanliness is also very valuable, and we will communicate this with our housekeeping team to ensure more thorough attention in the future. Regarding the mattresses, we’re sorry to hear they weren’t comfortable, and we will pass this feedback along to the owner for consideration when making future upgrades. We also appreciate you leaving the spatula for future guests, and we’ll look into adding more cooking utensils and skillets to better accommodate larger groups. Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon for an even better experience!
Thank you for sharing your feedback! We’re so glad you enjoyed the location, the spectacular view, and the unique wildlife sightings during your stay. It’s also great to hear that the maintenance team was able to address the floodlight issu… Show more
Reviewed: 12 October 2024 · Stayed in August 2024
Verified reviewGorgeous views, clean, beautiful pool area and on-site hot tub was a plus.
If it was warmer the air conditioner setting would not have been sufficient.
Thank you for your feedback! We’re so happy you enjoyed the gorgeous views, clean accommodations, and the beautiful pool area and on-site hot tub. We appreciate your comment about the air conditioner. We understand how important it is to stay comfortable, especially during warmer weather, and we’ll take a closer look at the AC settings to ensure they meet guests' needs in all conditions. Thank you again for sharing your experience, and we hope to welcome you back soon!
Thank you for your feedback! We’re so happy you enjoyed the gorgeous views, clean accommodations, and the beautiful pool area and on-site hot tub. We appreciate your comment about the air conditioner. We understand how important it is to … Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewIt was a beautiful place.
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewThe wild life
The water leak
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewI like the view of it seeing the mountains and having the hot tube the room was nice
It was to hot and warm and not cool inside. One the light bulbs was out on back porch where the hot tube was.
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewThe location was perfect. Secluded enough to feel like an escape 6 mins away from strip.
Our hottub had a family of 4 raccoons living in it, the downstairs tv had only 1 channel, and there was a leak I'm the kitchen from the upstairs shower. Management did fix all issues and we were able to use the hottub on our last night. For these 3 reasons I can't give 5 star, but I would definitely go back. Solid place
Reviewed: 26 May 2024 · Stayed in May 2024
Verified reviewReviewed: 11 May 2024 · Stayed in April 2024
Verified reviewIt was a perfect location.
There was nothing I didn't like
Reviewed: 5 March 2024 · Stayed in March 2024
Verified reviewReviewed: 19 January 2024 · Stayed in January 2024
Verified review