No towels in the room when checked in at 4. Called and office closed. A voice message said someone would call back. No one did. No towels at the pool. Pool could have been warmer cushions for the lounge chairs would have been nice. No ice cube tray in fridge.

Price

Stayed in March 2024

Building access had issues. One door keypad did not work for several guests. No elevator. Room could use some updates, but was clean.

Clean but basic. Renovated hotel property with lightly renovated room.

Stayed in March 2024

A lot. Parking is minimal. The entry locks didn’t work. The toilet backed up and didn’t get repaired . The kitchen was badly equipped with one pot and one coffee mug. There were no towels, either paper or cloth, in the kitchen area to use on the ONE coffee cup supplied. The TVs were not plugged in and there were no remotes anyway. The leasing office manager didn’t know who we were at first. Your company failed to inform me I hadn’t completed the verification form properly that’s why I didn’t have check in Information and spent almost 2 hours trying to get everything sorted out. And your representative wanted me to send credit card and ID information to her over an unsecured network. I have never had such a bad experience ever trying to reserve accommodations. I will certainly not recommend either you ( Booking.com) or Metro to anyone and in fact will tell everyone I know who wants accommodations when traveling that we had such a bad experience and recommend against using your company. I would also add that prior to retirement I was a property manager in Arizona and was amazed at this incompetence.

Not much. See below.

Stayed in October 2023

Filthy and looked nothing like the images online. The room door didn’t even lock and there were screaming people all throughout the halls.

Nothing.

Stayed in April 2025

Building identification

Stayed in March 2025

I did not check in. I read the reviews. It’s a roach motel! The photos are AI! Do not fall for them. My cousin is fighting to get her money back. The property stopped reeponding.

Nothing.

Stayed in September 2024

The bed cover its not enough clean , no trash service other than that the rest was perfect.

Very nice room, the view it’s awesome, trees around and very quiet !

Stayed in August 2024

Nothing

Everything it was so comfortable

Stayed in August 2024

Horroble

Nothing

Stayed in August 2024

It was hard to find the building. We didn't know the number until we called.

Stayed in April 2024

I hated the management team and being frequently locked out and it took many complaints to get help. The unit and furniture was dirty. The window locks were broken. The smell of weed was always strong in the hotel. The staff was always rude and hostile.

The bed and size of the unit

Stayed in January 2024

Nothing

Stayed in January 2024

I asked to check I 1 hour early by the request box on the website. When I got there the front desk man said I couldn't get in 1 hour early. My wife has cancer and needed to lay down and I told the guy this and he said I could pay 50 dollars to get in. I asked him if he wanted 50 dollars for 1 hour and he said yes. I left the office. The place is a crap hole with filthy carpets and nasty smell. The place is old and run down, the people were rude and not helpful at all! Never again here!

Location was good. That's all that was good with this place!

Stayed in February 2024

The initial room did not look anything like pictured. It had old, nasty furniture and the room was not cleaned properly (blood stains on shower curtain, candy found in between the sheets, dusty, etc). The property manager did agree to move me to another room, but leading up to that, I was told by management that the pictures on Booking were 2 years old. I was also told by customer service that having the room re-cleaned was “not included in the cleaning fee”. That was unacceptable to me as a customer, which is why I am still not giving a higher rating.

Nice area with plenty of shopping centers and restaurants nearby.

Stayed in January 2024

There were missing towels unavailable and they charged my debit card an extra $100 I didn’t like and how did they let that happen I disputed it with my bank to get it back immediately

Nice up to date comfortable bedroom with kitchen accessories

Stayed in July 2023

N/A

Quick response time less than 5 mins. The room was clean and just as shown in the picture. Very nice to communicate with

Stayed in May 2023

property wasn’t bad, horrible, 1st room was dirty, had a wet mattress with all kind of stains on the sheets, moving rooms at 10oclock at night isn’t fun, next room cleaner than the previous but only to be woken up to people yelling and fighting next door. terrible experience and they make you put 100.00 deposit down first. I have pictures as well if need. I would like a full, partial some type of refund.

location was nice, easy to get in and out. Once you found it.

Stayed in May 2023

There's literally nothing I didn't like

I loved how is felt like home. As soon as we got here I was able to cook without the hassle of having to buy or bring my own pans.

Stayed in May 2023

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in June 2024