Reviews of DoubleTree by Hilton Chandler Phoenix, AZ 4 stars

Hi Ignacio, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your guest room and found it clean and comfortable — and that our staff made a positive impression. We’re truly sorry about the condition of the pool during your visit. That’s not the standard we aim to uphold, and we take your comments seriously. We’ve flagged this with our maintenance team for immediate attention to ensure the pool is clean, safe, and enjoyable for all guests. We hope you’ll consider giving us another opportunity to provide a better experience next time.

Hi Ignacio, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your guest room and found it clean and comfortable — and that our staff made a positive impression. We’re truly sorry about the condition… Show more

Hi William, Thank you for the fantastic rating and kind words! We're so glad you enjoyed breakfast and received excellent service from our entire team — that truly means a lot. We also appreciate you pointing out the issue with the back door. Safety is a priority for us, and we’ll make sure it’s looked into right away. We hope to welcome you back again soon!

Hi William, Thank you for the fantastic rating and kind words! We're so glad you enjoyed breakfast and received excellent service from our entire team — that truly means a lot. We also appreciate you pointing out the issue with the ba… Show more

Hi Jessica, Thank you for sharing your feedback. We’re glad to hear you enjoyed the location, grounds, and overall sense of comfort and safety during your stay. That said, we’re truly sorry the bed and pillows didn’t meet expectations — a good night’s rest is so important, and we regret that this affected your experience. We appreciate you bringing this to our attention and will use your feedback to help guide improvements. We hope you’ll consider giving us another try in the future.

Hi Jessica, Thank you for sharing your feedback. We’re glad to hear you enjoyed the location, grounds, and overall sense of comfort and safety during your stay. That said, we’re truly sorry the bed and pillows didn’t meet expectations — a … Show more

Hi Lydia, Thank you for your wonderful feedback! We’re so glad you had a great stay and appreciated our location, comfort, and friendly staff. We appreciate your note about the pool size — we’ll keep that in mind as we look for ways to enhance our amenities. We’d love to welcome you back for another great visit!

Hi Lydia, Thank you for your wonderful feedback! We’re so glad you had a great stay and appreciated our location, comfort, and friendly staff. We appreciate your note about the pool size — we’ll keep that in mind as we look for ways to enh… Show more

Hi there, Thank you for your thoughtful review. We’re really glad to hear that your overall stay met your expectations and that you enjoyed the spacious suite along with the pool and gym facilities. We appreciate you pointing out the issues with the air conditioning and the absence of a kettle or boiling device. That’s certainly not the comfort level we aim to provide, and I’ll be sure to pass along this feedback to our maintenance and amenities teams. Your input helps us prioritize guest needs more effectively. We hope to have the opportunity to welcome you back and provide an even better experience next time.

Hi there, Thank you for your thoughtful review. We’re really glad to hear that your overall stay met your expectations and that you enjoyed the spacious suite along with the pool and gym facilities. We appreciate you pointing out the issu… Show more

Hi there, Thank you for taking the time to share your experience. We're glad to hear that overall your stay went well and that you found everything else to your satisfaction. We’re truly sorry to hear that you didn’t receive the room type you had booked. We understand how important this is—especially when specific needs or expectations are involved—and we appreciate your patience. I’ve passed your feedback along to our front desk and reservations teams so we can ensure better room assignment accuracy in the future. We hope to have another opportunity to welcome you back and provide the exact experience you were looking for.

Hi there, Thank you for taking the time to share your experience. We're glad to hear that overall your stay went well and that you found everything else to your satisfaction. We’re truly sorry to hear that you didn’t receive the room … Show more