Reviews of Birch Glen Hotel
Birch Glen Lodge and Motel, Cascade, ID 83611, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe place was very clean.
Using the shampoo and conditioner was vexing. the tiny seal under the lid is not easy at all t remove!
Thank you for sharing your thoughts, Gordon! We're thrilled to hear you found the place nice and would consider staying with us again. We apologize for the inconvenience you experienced with the shampoo and conditioner seals. Your feedback is invaluable to us, and we'll look into making this process easier for our guests. Safe Travels, Samantha
Thank you for sharing your thoughts, Gordon! We're thrilled to hear you found the place nice and would consider staying with us again. We apologize for the inconvenience you experienced with the shampoo and conditioner seals. Your feedback … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location right off the main road. Easy check in and out. Loved having a door code rather than a card key.
Was excited for the hot tub but it was out of service when we arrived.
Thank you for sharing your experience with us, Amanda. We're glad to hear that you found the location convenient and appreciated the easy check-in and check-out process. We apologize for the inconvenience with the hot tub being out of service during your stay. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future. Cheers, Samantha
Thank you for sharing your experience with us, Amanda. We're glad to hear that you found the location convenient and appreciated the easy check-in and check-out process. We apologize for the inconvenience with the hot tub being out of servi… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewClean
Bed way too hard, tv didn’t work
Dear Allana, Thank you for your review. We're glad to hear you found the unit clean, though we're sorry to learn the bed comfort and TV setup fell short. We'll make sure our team looks into these items for future improvements. We appreciate you staying with us and sharing your experience. Kind regards, Angie
Dear Allana, Thank you for your review. We're glad to hear you found the unit clean, though we're sorry to learn the bed comfort and TV setup fell short. We'll make sure our team looks into these items for future improvements. We appreci… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewEasy access, quiet. There’s a game room
The TV didn’t work. The smell…
Thank you for sharing your feedback, Susan. I'm sorry to hear about the issues you encountered with the TV and the smell during your stay. We appreciate your comments regarding the easy access and quiet environment, as well as the game room. Your feedback is invaluable to us, and we will address these concerns to improve our guests' experiences. Safe Travels, Samantha
Thank you for sharing your feedback, Susan. I'm sorry to hear about the issues you encountered with the TV and the smell during your stay. We appreciate your comments regarding the easy access and quiet environment, as well as the game room… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLittle things: no soap/shampoo was available, and while there was a coffee maker, no cream/sugar packets. Did I die? No. But it was surprising. Also, I noted that various other guests had difficulty getting their door codes to work.
Thank you for your feedback, Phil. We apologize for the inconvenience caused by the lack of toiletries and coffee supplies. We understand how these small details can impact your stay, and we will address this with our team to ensure they are consistently provided for our guests. Additionally, we are sorry to hear about the issues with the door codes. We are actively working on improving our entry system to make it more user-friendly. Your input is invaluable to us, and we appreciate you bringing these matters to our attention. Safe Travels, Samantha
Thank you for your feedback, Phil. We apologize for the inconvenience caused by the lack of toiletries and coffee supplies. We understand how these small details can impact your stay, and we will address this with our team to ensure they ar… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewWhat breakfast? Location is good.
There was no TV reception,,ran out of toilet paper first day,,no supplies, soft beds
Thank you for your feedback, Cip. We’re glad you enjoyed the location. Just to clarify, breakfast is not included in the listing. We appreciate you letting us know about the TV reception, supplies, and bed comfort, and we’ll work on improving these areas for future guests. Safe Travels, Samantha
Thank you for your feedback, Cip. We’re glad you enjoyed the location. Just to clarify, breakfast is not included in the listing. We appreciate you letting us know about the TV reception, supplies, and bed comfort, and we’ll work on improvi… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThey changed the mattress when we told them there were Yellow stains on them
They are remolding. The lodge, the big selling point, was closed. Parking right next to my door. Some gut started his lound truck at 5AM.
Thank you for sharing your feedback, Tim. I'm glad our team could promptly address the issue with the mattress. I apologize for the inconvenience caused by the ongoing remodeling and the closure of the lodge. We appreciate your understanding and patience during your stay. Safe Travels, Carrie
Thank you for sharing your feedback, Tim. I'm glad our team could promptly address the issue with the mattress. I apologize for the inconvenience caused by the ongoing remodeling and the closure of the lodge. We appreciate your understandin… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewLocation
The toilet didn't work. The heater wouldn't shut off, so it was 90 degrees the entire time, no sauna, no staff or response when trying to contact.
Thank you for your feedback, Ambriz. I’m sorry to hear about the issues you encountered during your stay, particularly with the toilet and heater. We also apologize for the inconvenience caused by the lack of staff response during your attempts to reach us. Your feedback is important, and we are committed to addressing these concerns to improve our services. Safe Travels, Carrie
Thank you for your feedback, Ambriz. I’m sorry to hear about the issues you encountered during your stay, particularly with the toilet and heater. We also apologize for the inconvenience caused by the lack of staff response during your atte… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewBest price for around here.
Tv was small
We're pleased to hear that you found our pricing to be the best in the area, David. We appreciate your feedback regarding the TV size. Safe Travels, Lily