Reviews of Chase Suite El Paso 3 stars
6791 Montana Avenue, El Paso, TX 79925, United States

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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewHow homey this property really felt
Reviewed: 6 September 2025 · Stayed in July 2025
Verified reviewLocation
Room had an odd smell
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewClean, quiet, and a great value, perfect for traveling with a pet
Hello, Thank you for taking the time to leave feedback on our hotel. We appreciate the great rating and hope that you and your pet found all of our accommodations to your liking. Let us know that next time you are in our area so that we may provide you another clean, quiet, and pet friendly room. Thank You, Management
Hello, Thank you for taking the time to leave feedback on our hotel. We appreciate the great rating and hope that you and your pet found all of our accommodations to your liking. Let us know that next time you are in our area so that we ma… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewI loved how close the property is to different food options, gas stations etc. The rooms were very clean and had so much room for all your belongings. Also loved the spayed cats outside providing pest control and a nice little greeting when you walk up, so cute!
Hello, Thank you for taking the time to leave a review. We are very happy that you found our hotel accommodating and conveniently located. We hope that you will return in the near future so that we may provide you another clean and spacious room. Thank you, Management
Hello, Thank you for taking the time to leave a review. We are very happy that you found our hotel accommodating and conveniently located. We hope that you will return in the near future so that we may provide you another clean and spaciou… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLots of space and incredible quiet even though is close to the airport
N/A
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewDeposit
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewChase is a very good Hotel and has fair prices. It is always my go to choose in el Paso.
All good, all the time I have stayed there have not been any issues.
Hello, Thank you for taking the time to rate our hotel and for the kind words. We love reading that you find our hotel reasonably priced and that our rooms are to your liking. We also love that you choose Chase Suite Hotel as your hotel of choice every time in El Paso. We are here for your every need and questions. Our clean and home-like suites await your next visit. Thank You, Management
Hello, Thank you for taking the time to rate our hotel and for the kind words. We love reading that you find our hotel reasonably priced and that our rooms are to your liking. We also love that you choose Chase Suite Hotel as your hotel of… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewStaff is very friendly, the rooms are clean! They’ve made us feel at home when we stay
Hello, Thank you for taking the time to rate your experience with us. We are very happy to read that our staff was able to provide you with the service you deserve and that you found our home-like suites clean. We hope that you will return again in the near future and that we can provide you the same great experience. Thank You, Management
Hello, Thank you for taking the time to rate your experience with us. We are very happy to read that our staff was able to provide you with the service you deserve and that you found our home-like suites clean. We hope that you will return… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFront desk staff very friendly and helpful breakfast was outstanding
No maid services but little
Hello, Thank You for taking the time to share your review. We hope that your experience of our hotel was more than exceptional! We apologize for our cleaning schedule, please know that our front desk is always ready to hear your every question and request. Let us know the next time you are in our area so we can provide you great service and another clean and comfortable suite. Thank You, Management
Hello, Thank You for taking the time to share your review. We hope that your experience of our hotel was more than exceptional! We apologize for our cleaning schedule, please know that our front desk is always ready to hear your every ques… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEvery thing it was perfect
N/A
Hello, Thank you for sharing your experience with us! We appreciate your business and hope that you will choose our hotel again when you are in the El Paso area. Thank You, Management
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewConvenient to airport, clean, surprisingly quiet, plenty of parking, large suite.
The decorative stone walkways in small courtyard areas look pretty, but it’s hard to wheel a suitcase on them.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent.
Everything was great
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewComfortable and good location.
Never got hot water in the shower
Hello, Thank you for taking the time to review our hotel. We appreciate your feed back and business. Please know that we do have maintenance on property that is ready to help at a moments notice. We apologize for the inconvenience and hope that you experience does not deter you form our hotel. We are here if you ever need us and await your next visit. Thank You, Management
Hello, Thank you for taking the time to review our hotel. We appreciate your feed back and business. Please know that we do have maintenance on property that is ready to help at a moments notice. We apologize for the inconvenience and hope… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI did like the properties proximity to the adult pool and airport.
Well, we appreciate certain aspects, there was several concerns that affected our experience. Firstly, we encountered a significant number of stray cats that appeared to be hungry. Additionally, the proximity of the adult pool was less than ideal during our state. There was a large gathering approximately 50 people who were having a Barbeque party, Complete with hired security. We were surprised at the front desk, did not notify us about this event, as it would have been helpful to have a heads up.
Hello, Thank you for taking the time to review our hotel and letting us know about the concerns you had during your time with us. Please know that your concerns do not happen all the time and that sometimes we do have event in our conference center that involve our back pool. We apologize for any inconvenience this may have caused and we will note your concerns for future guest stays. Thank You, Management
Hello, Thank you for taking the time to review our hotel and letting us know about the concerns you had during your time with us. Please know that your concerns do not happen all the time and that sometimes we do have event in our conferen… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat location and price . Lady at the front desk was very helpful and pleasant to talk with
Didn’t have a king size bed on the first floor. No elevator.
Hello, Thank You for leaving a review. We are very happy that our staff was very helpful and pleasant during your time with us. We apologize for that inconvenience of not having an elevator or king size bed on our first floors. We hope that this does not deter you from revisiting our hotel in the future. Thank You, Management
Hello, Thank You for leaving a review. We are very happy that our staff was very helpful and pleasant during your time with us. We apologize for that inconvenience of not having an elevator or king size bed on our first floors. We hope tha… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified review