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  5. Reviews of Hotel Chataura

Reviews of Hotel Chataura

13181 Michigan Avenue, Dearborn, MI 48126, United States

#17 of 17 hotels in Dearborn

Guests' Choice

Review Score

Based on 106 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.8

  • Location

    7.5

  • Facilities

    5.9

  • Staff

    6.5

  • Value for money

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 15, 2025

    4.0
    You're getting what you pay for.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    location

    Stayed in July 2025

  • Reviewed: September 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The first room my TV didn't work and the second room the TV wouldn't load and play alot of stuff. Second room didn't have any towels or rags

    Room was clean good view

    Stayed in September 2023

  • Reviewed: August 24, 2023

    6.0
    Get some ant killer
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Ants everywhere climbing on the bed and on us.

    They gave me a room last minute

    Stayed in July 2023

  • Reviewed: May 9, 2023

    5.0
    it was fair
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    room was gloomy, cockroaches in the washroom,

    There was no breakfast - only Coffee. Location is good.

    Stayed in April 2023

  • Reviewed: December 5, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    stinky smell in the Hallway

    friendly staff

    Stayed in December 2022

  • Reviewed: September 1, 2025

    10
    Exceptional
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There nothing I didn't like

    How they talk to u and how clean it is

    Stayed in August 2025

  • Reviewed: August 2, 2025

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in August 2025

  • Reviewed: August 1, 2025

    1.0
    Disaster
    • Business trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Was completely a disaster. They have changed my room 3 times and the gentleman on the counter desk was so spoiled, doesnt know how to greet a customer and the rooms were so old and uncomfortable. The cleaning was unsufficient

    Nothing

    Stayed in July 2025

  • Reviewed: June 27, 2025

    10
    It was great
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    It was pretty

    Stayed in June 2025

  • Reviewed: March 12, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything clean room clean bathroom and jacuzzi Clean elevator with no smell

    I didn’t stay the night there because it was nasty all over and I called the desk soon as I got in the room to let him know they said they would give my back my money and I still waiting on my refund for the room. And all on my 27 birthday.

    Stayed in March 2024

  • Reviewed: November 25, 2023

    1.0
    I will NOT recommend this place to anyone, besides a homeless looking for shelter.
    • Leisure trip
    • Solo traveler
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything else. There was a kid checking me in, didn't seem to care much about service. Seems like a family owned place, no accountability. Small, 1 person elevator. Got to the floor and there was a toilet brush outside of the door to my room. Got into the room and saw 2 roaches running across the room. The beds were stained. Requested a room change and got a room that was not much better. It smells bad and was dusty. I had to sleep on top of the covers with my clothes fully on.

    There was a parking space outside for my rental car. That's all I can think of at the moment. The parking was free. Yes, that's about it, free parking.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    1.0
    Ok staff terrible cleaning
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything thing with the room was utterly disgusting

    Close to Detroit

    Stayed in November 2023

  • Reviewed: September 18, 2023

    1.0
    Very Poor
    • Business trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nothing

    Stayed in September 2023

  • Reviewed: September 18, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not clean at all Had bed bugs

    Nothing

    Stayed in September 2023

  • Reviewed: September 15, 2023

    1.0
    Found bugs cabinets broken dirty room’s disgusting
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    He literally showed us 5 different rooms something was wrong with all of them and we left very unhappy with the situation

    Nothing it was disgusting we found roaches

    Stayed in August 2023

  • Reviewed: August 21, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the fact that could not breathe to go to sleep and there because it was so hot because air conditioner did not work very well at all. Did not like the fact that after I fold day of travel and a concert I couldn't take a bath because you didn't have hot enough water or away for me to bathe. I could have taken a quick 3 to 5 minute shower and not then comfortable. I do not like that I paid $91 for the biggest let down ever that I should get half of my money refunded for. No no

    I liked what the building looked like I'm overall I like the car in the lobby that's it

    Stayed in August 2023

  • Reviewed: August 7, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No clean towels room had a smell

    Location

    Stayed in August 2023

  • Reviewed: August 7, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Roaches everywhere whole body got bit up had to leave and they would not give me my refund

    Stayed in August 2023

  • Reviewed: July 31, 2023

    1.0
    RUN, RUN, RUN!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could smell the smoke from the street. Music blaring from several rooms. Tiniest rooms I’ve seen since microtel. Dirty, stinky and many HUGE roaches! Stay away

    The price was the lowest in the area. However …there’s a reason. Trust me, just sleep in your vehicle if you have to.

    Stayed in July 2023

  • Reviewed: June 26, 2023

    1.0
    Save your money and health and go somewhere else.
    • Leisure trip
    • Solo traveler
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I checked to the hotel around 7:50. I got in my room with my service dogs and there was a problem with the bathroom light. I asked the staff to fix it. They arrived to the room and when they saw the dogs the asked me to leave due to no pet policy. I explained to them that my dogs are not pets and that they're service dogs. I also explained that they are trained to perform certain tasks due to a disability I have and it is illegal for them to deny service to me. The front desk employee didn't care. The way he was standing, talking and chewing on a gum was so unprofessional. I felt like talking to a thug. I asked to talk to his manager. Hus manager (Ahmad) refused to talk to me and insisted thay I need to leave. I told them I will be filing a complaint and I asked for a refund .They refused to refund me although I just literally checked in. I was on a road trip from Arkansas and my wallet was lost / stolen. So I used the cash I had to book the room until the bank is open in the morning. I called dearborn police and they said it is a civil matter and they I asked me to leave. I was left with no where to go. I was left stranded with my 2 service dogs. The hotel's actions caused me great trauma, stress and pain. They compromised my safety and health and put me and my service dogs in great danger.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    1.0
    I don’t stay after the bad meeting from the reception he cancel our booking without any reason
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The reception very bad

    The location

    Stayed in June 2023

  • Reviewed: June 24, 2023

    1.0
    Is was very nasty and thirsty.
    • Business trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The place is gross and thirty the blanket was thirty and the smell was so bad I went to store for buy clean stuff bleach and everything. The refrigerator was broke o no the experience was horrific. They are used the place for something else.

    Only the parking

    Stayed in June 2023

  • Reviewed: June 3, 2023

    1.0
    Don't say there unless you don't mind bugs. I wouldn't say here again even if I was paid to.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    The room was gross. Mold in the bathroom and sheets had yellow stains on them. No comforter provided. Worst part was BED BUGS! I booked/paid for 3 night but left after my first night with no refund.

    The location wasn't bad. The place is located next to a bunch of good restaurants and not too far from downtown. Taking a bus to downtown is easy. Staff was friendly.

    Stayed in May 2023

  • Reviewed: April 26, 2023

    3.0
    I would never in a million years stay here again.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The room reeked of decades of old cigarette smoke. The room was tiny, dark, and dimly lit and had a very dirty floor. The only other piece of furniture is a sitting chair with a bunch of stains and crumbs in it. The only things that seemed clean were the sheets and the towels. No remote control for the television - so it doesn't even function.

    The location was somewhat convenient and the sheets and towels seemed like they were clean

    Stayed in April 2023

Showing 1 - 25

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