Should not have to pay to park. No movie channels or even basic cable. Air conditioners should NEVER turn off just because you have left the room. Especially in this awful heat wave. Took forever to cool down again. Unfortunately because of these things we won’t be back.

Service was impeccable. Very friendly staff. Restaurant was great! Beds were very comfortable.

Stayed in August 2025

The mini fridge was frozen over and there was no way to keep our food cold or refreeze our ice packs for travel. The rooms need an upgrade, they look very outdated. At least the carpet to start with. We did not sleep well. Every single time the air kicked on or off it was very loud. And the mini fridge being broken kept making a loud banging noise.

The location is beautiful and the building itself is extravagant. We were able to upgrade using their upgrade system. We also enjoyed breakfast at the buffet and love the coffee shop. We appreciated the in shower soaps and Teresa (I believe was her name) was so sweet at check in.

Stayed in August 2025

Balcony was not clean

Great hotel nice location

Stayed in July 2025

Room service and the water pressure in the room sinks

The hotel

Stayed in July 2025

The view

Stayed in May 2025

We had problems with our AC and slept pretty hot the first night. Maintenance responded quickly the next morning, but it didn't work that evening. I put the AC on "high fan," which caused the AC not to work. The repairman said some of the rooms have that issue. I think a notice should be made not to put on a high fan, so no one else has to deal with sleeping too warm. Also, the first night there, with no AC, included an evacuation of the entire hotel for something that was a false alarm. But these things do happen.

The Sunday Buffet is exceptional. Everything was cooked to perfection. The entire staff, both at the restaurant and the hotel, was friendly and professional and immediately responsive if we needed anything.

Stayed in June 2025

It seemed the hotel was out of date with decor, I'd say by 10 15 yrs. Also, prices on everything seemed to be 30 to 40 percent more, which seemed unfair. More amenities such as a free breakfast, for the price paid there should be less cost to certain items or areas. The room did not have a microwave, coffee cups for the coffee maker, and no hand soap thought that was odd. Wish more things were included for the price you pay to stay at the hotel.

Great staff, scenery, the location was great, and I enjoyed the pool.

Stayed in June 2025

Price was WAY too high for what you get. I have never paid so much for a mediocre breakfast. And do you really need to charge $10/day for parking?

Our room was spacious & comfortable.

Stayed in June 2025

Musty smell, old and not updated, paying for parking so birds can crap all over both our cars inside the garage...water pressure in sink is terrible but the shower was good....very over priced for hotel....and $50 early check in was a joke if the room was already ready.

Lake and view and creek inside

Stayed in June 2025

Some things were closed while we were there

Location, clean, several ways to spend time in the resort

Stayed in May 2025

Paying for parking. The check in process using Booking.com with new staff working the front desk was a bit hectic. They gave me the wrong room and I had to change rooms. They kept telling me that my card was over the limit when I entered 3 different cards that had no charges on them. Then they realized it had something to do with Booking.com. Before they realized that they were treating me like I was the problem and my cards were over the limit. It was a bit embarrassing.

The location and view from the room was great.

Stayed in May 2025

No water during the day on Monday and Tuesday for maintenance. Housekeeping was under staff had to ask for the room to be cleaned (3) days at approximately 5pm. Sweet shop had stale rolls.

Front desk staff was excellent! Took care of the problems that they could. Even sent a bottle of wine and sweet to the room. Front door staff welcome you back every time.

Stayed in April 2025

Room was not clean daily, water was cut off for 2 days, and coffee supplies were not replenished daily.

The view from the location

Stayed in April 2025

The hotel was showing a lot of wear xompared to when we stayed there 20 years ago. It's not being kept up. The floor of our tub was stained, the ice machine on our floor was not working, wallpaper throughout the building was peeling, etc. Our refrigerator temperature knob was broken. Fortunately, we had pliers and was able to turn it on. We had to contact the front desk daily to get basic items that weren't being refreshed in the room like water cups, coffee cups, coffee and toilet paper. The trash was not removed from the room and began to stink on day 2.

The staff were very pleasant and courteous. We were given a complimentary room upgrade in celebration of our 25th wedding anniversary. The spa staff were very accommodating.

Stayed in April 2025

The rooms could use an upgrade, such as upgrading the bathrooms to walk in showers

The facility is always beautiful. Bonnie in the Library Lounge is amazing, she is always so friendly!!

Stayed in April 2025

Beautiful facility and the staff were very nice. Our room was on the third floor and the view for us was the roof of the covered driveway. That was disappointing considering it was off season and they had very few guests. It was not a Mountain View as advertised.

Stayed in April 2025

Heat went out in her room while my daughter was there. I was disappointed because this was a Birthday trip for her, and she ended up with a space heater. Oh well… these things happen.

Beautiful property. Bed was comfortable. Room was upgraded to a better room.

Stayed in January 2025

The bathroom needs a really good scrubbing, and the trash cans need cleaned. Our television sound was not very good. It sounded better coming out of the speaker in the bathroom.

Stayed in January 2025

We tried to get some drinks at the bar, the girl there didn't know what she was doing, took her forever to make one drink, my husband and my son just had beers, also my son called 3 times and asked for blankets, for the pull out bed , blankets never arrived. My granddaughter ended up using a throw blanket that I. Had

I. Had 2 rooms one for my husband and me, the other for my son and his family, The facility is awesome, location spectacular, beds very comfortable, personal very accommodating.

Stayed in January 2025

We checked in at 4 and only stayed one night planned to leave after breakfast, the spa closed at 5pm so after getting settled in my room I rushed to the sauna and only had 30 minutes wish I had more time.

All the amenities

Stayed in January 2025

We couldn’t get housekeeping to clean our rooms. Out of 4 rooms they only came to two of them once and cleaned one time in 7 days. When we called for service we could only talk to an automated system and leave messages.

We loved the amenities and the spacious rooms. The beds were very comfortable.

Stayed in January 2025

Housekeeping hadn't visited our room to clean and replenish things while we were gone. They may have been short staffed.

The hotel is beautiful. Staff was amazing.

Stayed in December 2024

bathroom amenities needed to be checked; empty or non-working dispensers of body wash , shampoo and kleenex

breakfast was very good - many options available - service was very good

Stayed in December 2024

Hester was will or nothing. First night we froze, second night we cooked. The pool wasn’t heated and the hot tub barely warm.

Christmas decor and the view!

Stayed in December 2024