11 East Walton, Chicago, IL 60611, United States of America
#47 of 182 hotels in Chicago
Guests' ChoiceBased on 117 hotel reviews
8.7Cleanliness
9.3
Comfort
9.2
Location
9.5
Facilities
9.0
Staff
9.2
Value for money
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Manor
United States of AmericaN/a
Loved the customer service. Top Tier
Stayed in May 2024
Reviewed: April 25, 2024
Eyad
QatarThe team and the attention to details
The attention to details is an admirable trait of this hotel I was contacted for any special requirements once I booked and those were met and in full
Stayed in April 2024
Reviewed: February 27, 2024
Margarita
United States of AmericaNothing
Everything
Stayed in February 2024
Reviewed: December 28, 2023
Hadley
United States of AmericaWonderful staff! Beautiful room!
Stayed in December 2023
Reviewed: December 28, 2023
Claudia
United States of AmericaRestaurant lighting very dim. Hard to read the menu. Service there was a bit off. The waiter didn't bring any utensils with dessert. Had to eat my creme brulee with a leftover knife. We couldn't find him to get us utensils.
Service staff was friendly and accommodating and the room and view lovely. Very comfortable bed . Shower room was nice as well. The fireplace added ambiance in the winter weather.
Stayed in December 2023
Reviewed: December 22, 2023
Lei
United States of AmericaGreat Hotel and we really enjoyed our stay here. Thank you.
Stayed in December 2023
Reviewed: December 11, 2023
Marie
United States of AmericaMore instructions were needed for first time guest. We weren't aware that reservations were preferred for the restaurant and speak easy. Our breakfast package wasn't explained. The bed wasn't very comfortable, too hard.
The room was beautiful, the amenities were very nice.
Stayed in December 2023
Reviewed: September 20, 2023
Briana
United States of AmericaConstruction going on Fairly expensive for on site cocktail and dining options
Beautiful
Stayed in August 2023
Reviewed: July 30, 2023
Kevin
United States of AmericaA bit pricey but this is what this kind of service and hotel costs...
Amazing service, the staff are exceptional at solving problems and helping out. My rental car developed a flat tire and the valets filled it with air so I could get on my way, all without asking!
Stayed in July 2023
Reviewed: May 24, 2023
Vanzego
United States of AmericaThe hotel was located near everywhere I needed to be,
Stayed in May 2023
Reviewed: April 30, 2023
Richard
United States of AmericaVery hard to say but great bath tub and no bubble bath
Did not eat with the team but location and staff were impeccable. Probably the best stay at any hotel.
Stayed in April 2023
Reviewed: February 10, 2023
Vasily
United Arab EmiratesNiсe hotel in Chicago. Near to the city center, basically would be my choice if I return.
Stayed in January 2023
Reviewed: January 4, 2023
Glenn
United States of AmericaN/A
Great
Stayed in January 2023
Reviewed: December 22, 2022
Mr
IndiaEarnest was of great help from concierge and helped in all arrangements for my sister's 25th Anniversary celebrations.
Stayed in December 2022
Reviewed: November 5, 2022
Brooke
United States of AmericaThis is my second time and this time I was a lot less impressed, unfortunately. Our room had one robe instead of 2, one phone didn’t work out of 2, we called room service for breakfast and 2 or 3 things we tried ordering they were completely out of. Disappointing. We settled for other breakfast items and 45+ minutes later they arrived with just one of them. We had to wait another 10-15 minutes for the second meal while mine became cold. It just didn’t feel worth the price of a $900 room and $75 breakfast for 2 people. :(
it’s a gorgeous hotel, I’ve stayed before. You are treated like royalty. The rooms are stunning.
Stayed in October 2022
Reviewed: November 4, 2022
Siobhan
Irelandprivate reception one night meant all public areas were closed to residents. could have offered a complimentary cocktail to the room or another night to compensate.
beautiful room and great public areas. loved Bernard’s! all staff very pleasant and helpful.
Stayed in October 2022
Reviewed: October 30, 2022
Joseph
United States of Americaneed better food service in lobby cafe
The People
Stayed in October 2022
Reviewed: September 9, 2022
Andrea
United States of Americathis is a GORGEOUS hotel. stylish, QUIET, exceptional service.
Stayed in September 2022
Reviewed: July 12, 2022
Tiffany
United States of AmericaI would have liked more menu items for dinner.
Our room was very comfortable.
Stayed in July 2022
Reviewed: April 27, 2022
M
United States of AmericaLUXURY!
SERVICE!
Stayed in March 2022
Reviewed: April 23, 2022
Maureen
United States of AmericaThere was nothing to dislike!
The staff was exceptional (efficient, courteous, professional, but quite warm) in their attention to every need: from the people who greeted our cab as we arrived (past midnight) and the wonderful ones who were always ready to assist with cabs and with umbrellas, to the lovely front desk folks, to the room service, to the staff at The Brasserie (David was our waiter and was a joy).The food was delicious in both the late dining and in the restaurant. The facilities were superb. I have been going to Chicago for many, many years and I have stayed in tons of hotels and in my book at this time, Waldorf Astoria is the best bar none! Oh and I just love the beautiful scent that greets guests as we enter the lobby! I enjoyed every second of my stay and will DEFINITELY come back.
Stayed in April 2022
Reviewed: March 14, 2022
Monique
United States of AmericaI loved everything about it
I loved the hotel
Stayed in February 2022
Reviewed: January 17, 2022
Shawn
United States of AmericaNothing to speak of.
My wife and I loved the meticulous well groomed room. The mattress, sheets and towels were the best I’ve encountered.
Stayed in January 2022
Reviewed: October 25, 2021
Kelley
United States of AmericaN/A
If you love to be pampered and treated like royalty, then staying at The Waldorf is just the ticket. Beautiful rooms, decor and the service personnel are the most gracious in Illinois. Don’t stay anywhere else. Splurge on this hotel and have a continuous grin on your vacation.
Stayed in October 2021
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