Reviews of Holiday Inn Poughkeepsie by IHG 3 stars

Dear Fulwood, Thank you so much for taking the time to share your feedback! We're truly delighted to hear you found your stay comfortable and appreciated our friendly staff. We hope to have the pleasure of welcoming you back again soon. - General Manager

Dear Fulwood, Thank you so much for taking the time to share your feedback! We're truly delighted to hear you found your stay comfortable and appreciated our friendly staff. We hope to have the pleasure of welcoming you back again soon… Show more

Dear Sarah, Thank you for sharing your feedback; we're genuinely sorry to hear about the frustrating experience you had with the double booking and the lost pajamas. While direct changes or cancellations to third-party reservations must be handled through the agency, we clearly fell short in providing the prompt and clear communication you deserved during that process. We're already reviewing our internal procedures to ensure better support and communication for all guests, and we're looking into the cleanliness issue immediately to prevent such incidents in the future.

Dear Sarah, Thank you for sharing your feedback; we're genuinely sorry to hear about the frustrating experience you had with the double booking and the lost pajamas. While direct changes or cancellations to third-party reservations mus… Show more

Dear Sarah, Thank you for sharing your feedback; we're genuinely sorry to hear about the frustrating experience you had with the double booking and the lost pajamas. While direct changes or cancellations to third-party reservations must be handled through the agency, we clearly fell short in providing the prompt and clear communication you deserved during that process. We're already reviewing our internal procedures to ensure better support and communication for all guests, and we're looking into the cleanliness issue immediately to prevent such incidents in the future.

Dear Sarah, Thank you for sharing your feedback; we're genuinely sorry to hear about the frustrating experience you had with the double booking and the lost pajamas. While direct changes or cancellations to third-party reservations mus… Show more

Dear Kim, I'm truly sorry to hear your experience fell short; it sounds like there were some real frustrations during your stay. We definitely want to look into that room charge for you, and while we only have one restaurant and bar available on-site which was open, I understand any confusion regarding the new pool that's still awaiting town approval and isn't currently advertised as open.

Dear Kim, I'm truly sorry to hear your experience fell short; it sounds like there were some real frustrations during your stay. We definitely want to look into that room charge for you, and while we only have one restaurant and bar ava… Show more

Dear Tiara, We're so sorry to hear your room wasn't up to standard during your stay. It sounds like the damp sheets, mildew smell, and the floor's appearance created a very uncomfortable experience, which is absolutely not what we want for our guests. We truly understand how disappointing this must have been, and we're taking your feedback seriously to address these issues immediately.

Dear Tiara, We're so sorry to hear your room wasn't up to standard during your stay. It sounds like the damp sheets, mildew smell, and the floor's appearance created a very uncomfortable experience, which is absolutely not what… Show more

Dear Guest, Thanks for your feedback! We're really sorry to hear about the disruptive experience with the fire alarms going off so late; those were indeed two unexpected emergency calls that the fire department needed to clear for everyone's safety. We also understand your concern about the gas smell for two days. While we had no other reports of this and officials confirmed the building was safe to re-enter, we certainly regret any discomfort this caused during your time with us.

Dear Guest, Thanks for your feedback! We're really sorry to hear about the disruptive experience with the fire alarms going off so late; those were indeed two unexpected emergency calls that the fire department needed to clear for ever… Show more

Dear Janet, Thanks a bunch for taking the time to share your feedback; we truly value it! While we're really hoping your next stay will be more than okay, we want to clarify that as a full-service hotel, we offer diverse restaurant dining choices rather than a complimentary breakfast. We appreciate your perspective and are always looking for ways to make our guests feel right at home!

Dear Janet, Thanks a bunch for taking the time to share your feedback; we truly value it! While we're really hoping your next stay will be more than okay, we want to clarify that as a full-service hotel, we offer diverse restaurant din… Show more

Dear Ilene, It’s wonderful to hear that you found the staff helpful and the location convenient—those are things we’re proud to offer. We're really sorry to hear you were expecting a complimentary breakfast and were disappointed it wasn’t included. We understand how important that can be to help start the day right. Your feedback is appreciated, and we’ll keep it in mind as we look at how we can better set expectations and improve future stays. Warm regards, Hotel Management Team

Dear Ilene, It’s wonderful to hear that you found the staff helpful and the location convenient—those are things we’re proud to offer. We're really sorry to hear you were expecting a complimentary breakfast and were disappointed it was… Show more

Dear Jeff, Thank you for taking the time to share your feedback with us. We’re glad to hear you found the bed comfortable and were able to rest well during your stay. However, we’re truly sorry for the inconvenience you experienced with the TV not being repaired as promised and for the disruption caused by the water leak in the hallway. This is certainly not the standard of service we strive to provide. Please know we have addressed your concerns with our maintenance team and management to ensure prompt resolution of similar issues in the future. We appreciate you bringing these matters to our attention and hope you might give us another opportunity to provide you with a much better experience on your next visit. Warm regards, Hotel Management Team

Dear Jeff, Thank you for taking the time to share your feedback with us. We’re glad to hear you found the bed comfortable and were able to rest well during your stay. However, we’re truly sorry for the inconvenience you experienced with t… Show more

Dear Girbro, It’s great to hear your check-in and checkout went smoothly and that you found the staff friendly and the room clean—those are wins we’re always aiming for. We’re truly sorry to hear some aspects didn’t meet your expectations, especially with the air conditioning noise and breakfast quality. The eggs are prepared fresh daily, but we understand everyone’s taste is different and we’re sorry they didn’t quite hit the mark for you. While the room setup and AC units follow standard guidelines, we appreciate your comments and, in the future, we’d be happy to provide an extra luggage stand upon request if available.

Dear Girbro, It’s great to hear your check-in and checkout went smoothly and that you found the staff friendly and the room clean—those are wins we’re always aiming for. We’re truly sorry to hear some aspects didn’t meet your expectations,… Show more

Dear Rik, It’s truly disappointing to hear that your peaceful stay was disrupted by noise from other guests. While we’re glad you found the room and bed comfortable, we’re really sorry that the staff didn’t step in to help manage the situation. You deserved a restful experience, and we understand how frustrating it can be when that’s interrupted. Your feedback is important, and we’ll make sure it’s addressed so future guests can enjoy a more peaceful stay.

Dear Rik, It’s truly disappointing to hear that your peaceful stay was disrupted by noise from other guests. While we’re glad you found the room and bed comfortable, we’re really sorry that the staff didn’t step in to help manage the situa… Show more

Hello, Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that you found your stay very pleasant and that the location of your room was convenient, especially considering your need for easy accessibility. While we understand the surprise regarding the absence of a complimentary breakfast, many properties opt for different service models depending on location and guest preferences. Your observations are appreciated and help us better understand what aspects are most important to our guests.

Hello, Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that you found your stay very pleasant and that the location of your room was convenient, especially considering your need for easy acce… Show more

Hi Pichardo, Thank you for sharing your feedback. We’re glad to hear that you found our staff to be friendly and helpful, as we strive to create a welcoming environment for all our guests. While we understand that each guest has their own expectations, our team consistently aims to provide courteous and attentive service. Your recognition of their efforts reinforces our commitment to maintaining a high level of hospitality. General Manager

Hi Pichardo, Thank you for sharing your feedback. We’re glad to hear that you found our staff to be friendly and helpful, as we strive to create a welcoming environment for all our guests. While we understand that each guest has their own e… Show more

Dear Darlene, It’s truly upsetting to hear that your stay didn’t meet expectations, and we’re genuinely sorry for the disappointments you faced. Feeling unwelcome by staff and encountering a limited, cold breakfast along with an out-of-service pool is far from the experience we aim to provide. We understand how frustrating this must have been, especially when you're expecting a relaxing and enjoyable visit. Your feedback is important, and we’ll be addressing these concerns with our team to help make things right for future guests.

Dear Darlene, It’s truly upsetting to hear that your stay didn’t meet expectations, and we’re genuinely sorry for the disappointments you faced. Feeling unwelcome by staff and encountering a limited, cold breakfast along with an out-of-ser… Show more

Hi Pichardo! Sounds like you made the most of your stay—and the gym too! We're happy to hear you were able to take advantage of the fitness center whenever it suited you. Whether it was a morning boost or a late-night sweat session, it's great knowing our amenities helped you stay on track. We hope your next visit is just as energizing!

Hi Pichardo! Sounds like you made the most of your stay—and the gym too! We're happy to hear you were able to take advantage of the fitness center whenever it suited you. Whether it was a morning boost or a late-night sweat session, it… Show more

Dear Nikea, That's definitely not the kind of experience we ever want our guests to have, and we're truly sorry your stay was affected like this. A non-smoking environment should be just that, and it's upsetting to hear that the smell was strong enough to force a room change. We completely understand how frustrating and uncomfortable that must have been. Please know that we take these issues seriously and will be reviewing what happened so we can prevent similar situations in the future. Your comfort matters to us, and we appreciate you bringing this to our attention.

Dear Nikea, That's definitely not the kind of experience we ever want our guests to have, and we're truly sorry your stay was affected like this. A non-smoking environment should be just that, and it's upsetting to hear that th… Show more