Reviews of Clarion Hotel Broken Arrow - Tulsa 3 stars
2600 North Aspen, Broken Arrow, OK 74012, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBreakfast.
The bed smelled of urine.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, Brencie Pittmon General Manager
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from o… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewservice
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exception… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewUpon checking in the motel was absolutely nothing like the website, we stood in the lobby for more than 30 minutes while 3 or 4 customer service reps for behind the counter talking on the phone talking to each other it was a disaster it was disgusting it had a bad odor I would never recommend this place in fact we left and never turned back
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can pro… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWhen I got there nobody was at the front desk just a note saying be rite back , and 5 people in front of me wondering around mad as I was . 45 min later a woman showed up said she was the only worker , finely got the room key she said give me 20 min I have to clean it , this is midnight , I have to work at 530 am , 20 min later got to the room , there is a drunk woman in that room , go back to the desk someone else working says give me 20 min to find another rm and clean it , got to lay down about 230am
Nothing
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can pro… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt sucks , the worst hotel ever
They never went to clean the rooms , or change the towels . Someone when into my room and steal my luggage and my hat collection. Made a complaint with front desk and didn’t did anything about it very disappointed and dirty hotel
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe sink swell like sewer and I turned the water on and it was leaking
The smell
On behalf of our entire team, I would like to apologize for failing to exceed your expectation. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
On behalf of our entire team, I would like to apologize for failing to exceed your expectation. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptiona… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThere’s no air conditioning it was really cold
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewNothing
They gave us a room that was already taken. We had issues from the week before as well.. and I still haven't been credited back my money
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewNothing
The manager took $150 from me then said my card was declined called the police had me kicked off the property they still owe me $82
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We show your reservation as canceled without any payment or fees. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We show your reservation as canceled without any payment or fees. We will be using you… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewIt was horrible, doors we’re broken, lights had no covers, it was dirty, smelled like smoke. Would never stay here again. I had to pay an astronomical amount per dog and they could clearly not have done more damage.
The lady at the desk was nice. That was it. Nothing else was even decent.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was better than most I'd give it an 8 The location was great for my needs in the area
The room needs new carpet other than that it was a great stay
Your feedback about the concerns is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Brencie Pittmon General Manager
Your feedback about the concerns is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Brencie … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewI couldn’t take the room, overbooking
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Best Wishes, Brencie Pittmon
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewFood was not good and it was cold
The room was very dirty carpet sticky had a bad smell
On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewWhen I arrived the police were there. The hotel was not well kept.
Everything could’ve been better.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe front desk lady was super sweet! She walked me to my room and had me let her know whenever I needed anything.
It smelled like Marijuana and I found roaches in my room.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Brencie Pittmon General Manager
On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewNothing
Could find a key that would work . Took 5 times to get into a room
Dear Robert, Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewI booked a hotel room and used my card for secured my staying, they couldn’t take over the phone payment so I cancel the reservation. But some how someone of the staff had a hold of my card information and kept trying to steal money for my card, I call the hotel and made a complaint but I haven’t heard anything back.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Best Wishes, Brencie Pittmon General Manager
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional… Show more