Reviews of Plaza Inn & Suites 3 stars
931 Dual Highway, Building A, Hagerstown, 21740, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewPrice was cheap
Smells bad Different types outsiders people's staying on regular.was t too many outtown guests
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewStaff was very attentive and quickly fixed tow problems
Thanks for your review
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewVerything
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLeaving!!!!
Elevator didn't function correctly and we were on 3rd floor. Indoor pool was filthy. Our room was dirty. The bathroom was dirty. The room had a motion detector tied to the hvac. When we got to room, it was 84 degrees. We got room down to 76 degrees and left for dinner. When we returned, room was 88 degrees with air conditioner off. People were knocking on the adjoining room door all night long! There was a huge and loud party in parking lot. Drinking and drugs! I didn't feel safe at all!
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewNothing
No working air conditioning. I was moved to 2 different rooms n neither of them had working ac
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe pool
Having a two rooms without AC and then having to demand to get moved to 2 other rooms almost 2 hrs after getting there. Claiming we needed to give it time for the air to work. The air was broke
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNothing
Everything
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation
Front desk lady wanted to charge me $20.00 each extra for my 3 grandchildren visiting me and wanting to swim so not only did I pay over $100.00 for the room plus $50.00 deposit They wanted $60.00 extra for my grandchildren to visit. Does not list any extra charge for VISITORS on the booking site!! I'm so unhappy with this experience 😞
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe king size bed was alright
Trash under the bed and crackheads all over the property and the WiFi didn’t work
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation as it was 30 minutes from the wedding venue I was there to attend.
Firstly my room toilet needed new plumbing tools as water was BIT flowing. Afta that when I got back to the room after the wedding event at 11pm, the ceiling in my room was leaking water unto my bed mattress. Room 286. I reported to the night client services at reception. He changed and gave me room 287. The air-conditioning there was NOT working properly so the room was hot all thru out. I woke up and checked out at 730am instead of the max 11am I was given to stay.
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewI was able to bring my dog
Very ghetto like. Street people staying there.
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewClass to home
No hair dryer , one small bar of soap and shampoo Tv was hard to operate Felt uncomfortable there Won’t be back
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNothing to like.. scared to death all night long
When I pulled in immediately homeless were coming up and asking me for money.. they were all over the place.. made me insecure.. the lady at the desk told me that the police had to patrol all the time there and that they had cameras.. that's the only reason I stayed.. there was no microwave I the room.. it was run down.. looked like back in the day it was beautiful.. just the upkeep never happened.. bed bugs.. slept on the chair.. it was the worst place I had ever stayed
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewNothing
Water not hot No microwave Tv inop Very noisy and people hanging out in halls
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewRoom was ok
Too many crackheads and drug dealers
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe room was clean. It had 2 beds, a mini fridge, tv and I requested a Handicap shower. Two of the staff was friendly and got us whatever we needed if we called to requested. The lobby was nicely furnished with new. We are Thanking Miss Karen n the night staff gentleman for the kindness they showed us.
They have one woman staff that was rude. She does not have people skills. When we were telling her about the incident in our bathroom she said real loudly, "WELL SUE THE HOTEL" That shows how much she cares about working there!!!! Thank goodness no one was checking in or out when she said that. I think she needs to find a new job. 😡 The pool was not heated as it says in the "About Us" That was like 9 years ago. The pool needs to be drained, sanded down, sealed and repainted. They DO NOT SERVE BREAKFAST. So be sure to bring a small pot or instant coffee if you drink it when you wake up. If you do get a handicap shower, I would not recommend using the seat in the shower. Itz short for a child, it does not adjust to height. Which I suggested the day we were leaving. Also bring a cooler with ice because they've been under new management for 9 years and their ice machines are not hooked up to produce ice. Oh and the beds ARE NOT QUEEN BUT FULL Size This is now under new management/owners. And the "ABOUT US" was from back 20 some years ago. This can be a great hotel to stay after and only after they get it up to par. Itz a good place to sleep if only for 1/2 nights. And stay in the back of this hotel because you won't hear the traffic
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.
Reviewed: 8 April 2025 · Stayed in March 2025
Verified review