4813 Central Avenue, Hot Springs, AR 71913, United States of America
#6 of 119 hotels in Hot Springs
Guests' ChoiceBased on 735 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.5
Facilities
9.3
Staff
9.2
Value for money
8.9
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Jamye
United States of AmericaNA
The property is clean and beautiful, and the location is perfect! My husband loved that it was right by the lake. He spent a lot of time enjoying the view.
Stayed in April 2024
Reviewed: April 21, 2024
Heslik
United States of AmericaThe $150.00 pet fee. I have a chihuahua mix who is house trained and doesn't shed. REALLY? Due to this I won't stay at this chain again. I had to book in an emergency situation. My bad for not verifying the absurd pet fee. Perhaps change the fee by animal size and breed.
Beds and view were great! Loved the bathroom all appear to be new.
Stayed in April 2024
Reviewed: April 19, 2024
Mitchell
United States of AmericaN/A
The view
Stayed in March 2024
Reviewed: April 15, 2024
Michele
United States of AmericaUpon arrival, we were welcomed by a very kind, warming,caring gentleman. He was kind enough to ask us if we'd like a cookie, and I mentioned to him that I have celiac disease and provided us with 2 delicious gluten-free chocolate chip cookies.
Stayed in April 2024
Reviewed: April 8, 2024
Aaron
United States of AmericaBooking.com didn’t send our reservation to the hotel.
Manager was very helpful on correcting Booking.coms mistake with our reservation.
Stayed in March 2024
Reviewed: April 4, 2024
Tasha
United States of AmericaThe restaurant had limited choices which is fine but the food should be well prepared for the price you have to pay. The chicken was dry and inedible. Also, we wanted to eat in the dining area but they packed our food in to-go containers and gave us no silverware.
Clean and those at the front desk were extremely friendly. The fire pit outside looking over the water was also neat and relaxing.
Stayed in March 2024
Reviewed: March 29, 2024
Shawna
United States of AmericaVery clean!
Stayed in March 2024
Reviewed: March 27, 2024
White
United States of AmericaNot a thing!
Location is beautiful… Beautiful property and as always a great stay at Double Tree/Hilton!!!
Stayed in March 2024
Reviewed: March 24, 2024
Dannesha
United States of AmericaSome of the staff members including the manager were very standoffish and a tad bit rude. When you ask a question they cut you off and say what they have to say. I had a question about an over charge that was on my account and she cut me off and said I’m printing your receipt and you will only be charged what is on here. I work in an industry where customer service is a huge ordeal and regardless of how you feel and what you have going on being rude is not ok. You have a really nice establishment don’t let your attitude reflect on the company. There were two gentlemen there at check in who were very friendly to the people on the phone but when it came to corresponding with us we did not get the same friendly interaction. Even questioned if we were smokers which we are not then he became friendly upon us answering no to his question.
The property itself was amazing! The location was right near everything.
Stayed in March 2024
Reviewed: March 22, 2024
Paula
United States of AmericaThere was nothing g to not like
Relaxing and view was awesome
Stayed in March 2024
Reviewed: March 17, 2024
Robert
United States of AmericaThe staff explained to me that our booking did not include a balcony even though the Booking.com website printout showed that we did have a balcony reserved. They claim that they have explained that several times to you, but it has not been changed.
Love being right on the lake.
Stayed in March 2024
Reviewed: March 13, 2024
Jingran
United States of AmericaWould be love it if provide breakfast
Good service, the environment is very clean and nice
Stayed in March 2024
Reviewed: March 13, 2024
Tonya
United States of AmericaI did reserve a room with a balcony but didn't get one Also you couldn't take alcohol drinks out of your room signs posted everywhere No alcohol even by the fire pit and outside area
Great hotel clean great location beautiful view friendly staff
Stayed in March 2024
Reviewed: March 12, 2024
Taylor
United States of AmericaNo complaints.
The rooms were modern. The hotel was overall very clean. It was equipped with all my needs; ice, water, 24 hour snacks, coffee, etc. The staff was exceptionally friendly, patient and knowledgable about the city.
Stayed in March 2024
Reviewed: March 7, 2024
Corey
United States of AmericaGreat place to stay!
Great place
Stayed in March 2024
Reviewed: February 27, 2024
Brenda
United States of AmericaVery clean and comfortable. The view was amazing.
Stayed in February 2024
Reviewed: February 24, 2024
Yury
United States of AmericaPersonal
Everything
Stayed in February 2024
Reviewed: February 23, 2024
Nicole
United States of AmericaIt was beautiful! The staff was very friendly and helpful
Stayed in February 2024
Reviewed: February 19, 2024
Lori
United States of AmericaMattress was to firm for me
Easy check in and out And the 12:00 check out time!
Stayed in February 2024
Reviewed: February 4, 2024
Aundrea
United States of AmericaA light fell from the place it was installed and hit the bed in the middle of the night.
The property was clean and everything appeared to be updated.
Stayed in February 2024
Reviewed: February 1, 2024
Claggett
United States of AmericaNothing. It was perfect especially for the time of the year & weather.
I loved the whole location. The room was absolutely beautiful along with the whole establishment. We didnt eat or drink in the restaurant/bar but plan to on our next stay.
Stayed in January 2024
Reviewed: January 29, 2024
Dale
United States of AmericaWhen we arrived, the desk attendant asked "are you aware the room you reserved was an exercise room?" We answered... no, what do you mean? He continued to describe the room has exercise equipment in it, but he would not be able to change room types since we made the reservation online... We got to the room, realized what he was talking about. Nice equipment, but hardly what two people celebrating their 48th anniversary would utilize. Moreover, it was frustrating to realize we had one chair in the room.. no relaxing room conversations to consider this trip. So, the bottom line is, we used the room for a shower and bed. The bed covering was as light as two sheets, hardly enough to stay warm.
shower / restroom was great! Cookies were great. 24 hr coffee - great.
Stayed in January 2024
Reviewed: January 16, 2024
Cory
United States of AmericaBed was soft for me but that’s normal for hotels
It was a great location and very clean
Stayed in January 2024
Reviewed: December 22, 2023
Chuck
United States of AmericaMost of the adventures we enjoyed were on the other side of town, requiring a drive, but we booked Doubletree anyway because we are familiar with and enjoy the facilities and service associated with the Doubletree name.
The staff were cheerful and helpful. I also used the fitness center which was very clean.
Stayed in December 2023
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