Reviews of Clarion Pointe Apex - Holly Springs 2 stars
1411 East Williams Street, Apex, NC 27539, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good and lots of items to choose from
Maybe add breakfast sausage and boiled eggs to the menu
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewStaff
Grubby carpet poor hanging space for cloths
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNice location
Getting in and out of the property busy hours
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewThe staff was friendly and accommodating. The rooms were a decent size. The continental breakfast had a good variety. The kids enjoyed the pool.
We had to be moved to a different room because the first room had a terrible musty moldy smell. The second room we were in still had a slight musty odor. There was obvious water damage on the bathroom door. The bathroom door was so low that it dragged on bathroom floor and would absorb any water on the floor.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewPlace waS clean and neat. Staff friendly. Great value
No complaints
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewConvenient access to our activities
Not what I was expecting honestly and probably will avoid this type of hotel in the future. It is what it is.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe location was quiet. From the outside the hotel was inviting.
The first room I was given had mold on the AC and was very muggy (2nd floor), had a white stain on the chair, and different unclean spots including a sticky one with some crumbs in front of the tv. My 2nd room (1st floor) was cleaner. The toilet ran sporadically, and it smelled faintly of smoke near the AC. I had to ask for an extra blanket, since there were none in the room, and walk down to get it. Late check out was only one hour.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNA
There was no restaurant or anywhere to eat close by. The pool was dirty. All in all very disappointing
Reviewed: 18 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewSeemed like new bedding & the bathroom was updated somewhat recently and clean.
The lobby was dim, dingy, damp & scarcely furnished, the lobby desk was sticky and dirty, and it took almost 30 minutes to check in because I had changed my reservation 2 weeks before my arrival and the desk attendant couldn’t figure out the manager’s note for an extra charge for the change (there shouldn’t have been one). The hallway and room rugs were damp and stained as were the curtains. There was a perfume smell in the room seemingly to cover up the musty mold.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewbreakfast was just the basic stuff so it was ok
Air conditioner was load
Dear Guest, Thank you for staying with us. our maintenance department has checked the air conditioner. Sorry it was loud.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewLocation. Easy exit at light. Close to major highway, restaurants and shopping.
Tiny, short toilet, made for a child, not adult. No towel bars in bathroom. Not c much selections for breakfast.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewok
better breakfast
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe pool
Reviewed: 19 June 2025 · Stayed in March 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewBreakfast was great. Room was clean and adequate.
Bathroom had a persistent bad odor.
Dear guest, Thank you for staying with us. We will check on the smell we apologize for that. Come again.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewGreat
Vending machine prices could have been lower!
Thank you for staying with us. We will pass on your suggestion to our market pantry specialist. Please come again.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe location was perfect for our needs. Room was clean and spacious. The only issues were the toilet not flushing and the bed was too soft with a dip in the middle.
The bed could have been more firm. There was a gully in the middle and it was very soft.
Thank you for staying with us. We apologize about your mattress. The problem has been resolved. Thank you for bringing that to our attention.