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  5. Reviews of Clarion Pointe Charleston - West Ashley

Reviews of Clarion Pointe Charleston - West Ashley 2 stars

2455 Savannah Highway, West of the Ashley, Charleston, 29414, United States

#135 of 150 hotels in Charleston

Guests' Choice

Review score

Based on 78 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.3

  • Location

    7.2

  • Facilities

    6.0

  • Staff

    7.5

  • Value for money

    6.1

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 21 July 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    It didn't look like the pictures online. It looked old. The room needs some upgrades. I feel the price was too much for what I got. Didn't mind paying but the facility could have been better.

    Stayed in July 2025

  • Reviewed: 10 June 2025

    6.0
    Ive had better stays
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms could've been cleaner. Bedroom door wouldn't close. A lot of maintenance needs to be done

    Beds were comfortable

    Stayed in June 2025

  • Reviewed: 14 April 2025

    5.0
    It wasn't pleasant
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like staying near an exit nor having television channels to watch.

    Stayed in April 2025

  • Reviewed: 10 April 2025

    6.0
    Just was not happy I was over charged for the room I got. But had no where else to stay with me being so far from home
    • Leisure trip
    • Couple
    • King Suite with Whirlpool - Non smoking
    • Stayed 2 nights
    • Submitted via mobile

    I paid for a room with a whirlpool tub in it . When we got there and was checked in was told not told that the room we got did not have it. I went back to the front desk and she told me that the whirlpool tub rooms was broken . I said so what are we going to do . She said that I could check out . I told her that we was 3.5 away from home so what was I going to do. They never offered to refund me any of my money back . I know that the room we was in was cheaper than the room I paid for . Not happy at all

    Stayed in April 2025

  • Reviewed: 6 April 2025

    5.0
    Ok, if you're not picky.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Ok, but....over 4 days the room was not cleaned or towels replaced, the kitchen had a broken coffee maker and no silverware, cups, anything. There were trucks in the parking lot running their engines all night. The shower was either scalding hot or all cold, not mixed and comfortable. The bed was comfortable. I felt safe, but it was pretty basic. There were signs of renovation but the pool area was closed, the work out room had some equipment but it wasn't inviting. The building has a lingering scent of tobacco despite being smoke free. I was happy to leave.

    Stayed in April 2025

  • Reviewed: 16 March 2025

    6.0
    I like the Clarion the rooms just needs some updating
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room needs to be updated. Shower rack broken, table in the living room area broken , no was cloths n my room

    Room is spacious. The bed was comfortable

    Stayed in February 2025

  • Reviewed: 25 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night

    more items for breakfast. swimming pool operational.

    Stayed in January 2025

  • Reviewed: 1 December 2024

    5.0
    Passable
    • Couple
    • Accessible King Suite - Non Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Entire 2nd floor and elevator covered in marijuana. Breakfast could be better

    Location, convenience

    Stayed in November 2024

  • Reviewed: 24 October 2024

    5.0
    it was pretty good over all, just wished there was a shower curtain.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    no shower curtain, not a huge issue but the toilet paper holder was busted and there was only 3 pillow, but all in all it wasn't bad especially for the price.

    loved the size of the room along with the full sized fridge. TV also had netflix built in.

    Stayed in October 2024

  • Reviewed: 21 October 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No working tv in room. Not enough pillows

    Very little choice

    Stayed in October 2024

  • Reviewed: 9 October 2024

    5.0
    Will not stay again and will not use Booking.Com
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Needed update on all aspects. Non smoking but smelled like smoke. Carpet entering was terrible. TV's did not work. We stayed one night and was to stay two more. Lost money but was not willing to stay longer.

    Stayed in October 2024

  • Reviewed: 23 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No vending machines, pool was closed and their breakfast was sugar free .

    We loved the room. The king suite was perfect for our trip. Having a separate bedroom made it perfect for naps. The 2 tvs gave my husband and I the opportunity to watch our shows

    Stayed in July 2025

  • Reviewed: 22 July 2025

    1.0
    Mold and dirty linens
    • Solo traveller
    • Accessible King Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing

    Stayed in July 2025

  • Reviewed: 20 July 2025

    1.0
    We left
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Was not up to standards give us a dirty room with dirty sheets

    Stayed in July 2025

  • Reviewed: 13 July 2025

    4.0
    Not worth paying 200 for should have been 70 at most nothing worked.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    When we get there I didn't like the doors in my room wouldn't close. The shower curtain rod was falling out the wall. Not to mention there was blood stains on the mattress and no Wi-Fi which they said we would get. Couldn't find a staff member and when you did he was on the phone.

    The woman that checked us in and there biscuits and gravy were the only thing I liked.

    Stayed in July 2025

  • Reviewed: 5 June 2025

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Could have been a little cleaner

    Staff was great

    Stayed in June 2025

  • Reviewed: 23 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    It is an older facility and the key card was a bit temperamental. But overall it was nice place to stay. Staff was very nice and friendly.

    Location

    Stayed in May 2025

  • Reviewed: 23 April 2025

    10
    Comfortable
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Enjoyed the stay.

    Fair

    Stayed in April 2025

  • Reviewed: 22 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    None

    Everything

    Stayed in April 2025

  • Reviewed: 21 April 2025

    1.0
    Awful. Never coming back
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They closed the pool no longer will have a pool. The rooms were not clean had mold on the walls, no hot water. House keeping never came to clean rooms. Did not want to give extra towels or wash clothes. Room smelled.

    The manager was nice.

    Stayed in April 2025

  • Reviewed: 11 April 2025

    2.0
    Not Thrilled
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No ice machine on the first or second floor. Coffee maker did not work, clogged from lack of cleaning. Hair dryer did not work.bedroom lamp had to be replaced, and while he was doing so the maintenance man was kind enough to get paint and cover the mud? Blood? On the walls beside the bed. Keys kept failing..

    Location was pretty good. What staff there is was friendly and helpful.

    Stayed in April 2025

  • Reviewed: 30 March 2025

    1.0
    Booing.com you need to visit. Refund please.
    • Solo traveller
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    If I could give it a zero that would have been too much. The hallways were cluttered with garbage, spills on the hallway floor and in the elevator. When I went down in the elevator in morning the same stains were there. The room was old and outdated. The room lamps were rusted at the base and the lamp shade was dusty the knob on the shade was missing. There was no remote for the second room it was missing a battery. The bedroom bed frame rod was protruding from under the box spring, the bed skirt was pushed under the mattress. If there was supposed to be a fire detector in my room it was not there and the wires were hanging from the ceiling. There was no toilet paper holder it was broken and there was no outlet to plug the hairdryer into. Whenever I travel I always bring my own washcloth , so as usual I used my own washcloth on the first morning of my stay. I went out and returned to find my Gray washcloth missing. There was no way it could be any confusion mine was GRAY the hotel’s is white. I don’t have anything nice to say about my stay. It was horrible to say the most. I have taken pictures of everything that I have mentioned. I did leave something out the room door security latch was broken and the replacement was a cup hook. In short they should be refunding me my money for staying in a horrible place. I have stayed in many hotels in my adult life but nothing like this. There are only a few guess everyone else are residents.

    Stayed in March 2025

  • Reviewed: 29 March 2025

    2.0
    Terrible
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing

    Stayed in March 2025

  • Reviewed: 27 March 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room had a funny smell. No blankets on either bed. No blankets available at the desk. Killed multiple roaches. Fingerprints everywhere, looked like a kid colored on multiple walls with a black crayon. Staff wasn't rude but definitely wasn't friendly, no smiles, no greetings....

    Stayed in March 2025

Showing 1 – 25

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