Reviews of Clarion Pointe Charleston - West Ashley 2 stars
2455 Savannah Highway, West of the Ashley, Charleston, 29414, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewWe loved the room. The king suite was perfect for our trip. Having a separate bedroom made it perfect for naps. The 2 tvs gave my husband and I the opportunity to watch our shows
No vending machines, pool was closed and their breakfast was sugar free .
Hello Christina, Thank you for sharing your feedback. We're glad to hear that you enjoyed the spacious king suite and the convenience of separate sleeping areas. Your comments regarding the vending machines, pool, and breakfast options will be taken into consideration as we continually strive to improve our guest experience. We hope to welcome you back in the future for another enjoyable stay.
Hello Christina, Thank you for sharing your feedback. We're glad to hear that you enjoyed the spacious king suite and the convenience of separate sleeping areas. Your comments regarding the vending machines, pool, and breakfast options… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNothing
Everything
Hello Elizabeth, Thank you for your assessment. It seems there may have been some aspects of your stay that did not meet your expectations. We appreciate your comments and encourage you to share more detailed insights about your experience with management. Your input is valuable as we continually strive to enhance our guest experience.
Hello Elizabeth, Thank you for your assessment. It seems there may have been some aspects of your stay that did not meet your expectations. We appreciate your comments and encourage you to share more detailed insights about your experience… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt didn't look like the pictures online. It looked old. The room needs some upgrades. I feel the price was too much for what I got. Didn't mind paying but the facility could have been better.
Hello Parker, Thank you for sharing your thoughts with us. We strive to provide an accurate representation of our facilities, and I'm sorry to hear that your experience did not match your expectations. Your feedback regarding room upgrades is valuable, and we will certainly pass it along to the management team for consideration. We appreciate you taking the time to let us know, as it helps us improve for future guests.
Hello Parker, Thank you for sharing your thoughts with us. We strive to provide an accurate representation of our facilities, and I'm sorry to hear that your experience did not match your expectations. Your feedback regarding room upgr… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWas not up to standards give us a dirty room with dirty sheets
Hello Charles, Thank you for your feedback. We take cleanliness very seriously and your comments will be shared with our housekeeping team for review. We appreciate your input as it helps us to improve our services and guest experience. We hope you will consider staying with us again in the future, as we are committed to providing a better experience for all our guests.
Hello Charles, Thank you for your feedback. We take cleanliness very seriously and your comments will be shared with our housekeeping team for review. We appreciate your input as it helps us to improve our services and guest experience. We… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe woman that checked us in and there biscuits and gravy were the only thing I liked.
When we get there I didn't like the doors in my room wouldn't close. The shower curtain rod was falling out the wall. Not to mention there was blood stains on the mattress and no Wi-Fi which they said we would get. Couldn't find a staff member and when you did he was on the phone.
Hello Gaskins, Thank you for your feedback. We appreciate your comments regarding check-in and the breakfast; it's great to know they made a positive impression. Your concerns will be shared with the appropriate departments to ensure we address any maintenance and service issues. We take guest feedback seriously as we strive to improve our facilities and services. Thank you for bringing these matters to our attention.
Hello Gaskins, Thank you for your feedback. We appreciate your comments regarding check-in and the breakfast; it's great to know they made a positive impression. Your concerns will be shared with the appropriate departments to ensure w… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewDear Guest, Thank you so much for your wonderful feedback! We’re honored to hear that our front desk team provided the best service you experienced in South Carolina. Your kind words will be shared with our staff—they’ll be thrilled to know their efforts made such a positive impression. Best Regards, Management Team
Dear Guest, Thank you so much for your wonderful feedback! We’re honored to hear that our front desk team provided the best service you experienced in South Carolina. Your kind words will be shared with our staff—they’ll be thrilled to kno… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBeds were comfortable
Rooms could've been cleaner. Bedroom door wouldn't close. A lot of maintenance needs to be done
Hello Ashley, Thank you for your feedback regarding your recent stay. It's great to hear that you found the beds comfortable. We appreciate your comments about room cleanliness and maintenance, as this helps us identify areas for improvement. Your input is invaluable in enhancing our guest experience, and we will share your observations with the appropriate team for consideration. We hope to have the opportunity to welcome you back in the future.
Hello Ashley, Thank you for your feedback regarding your recent stay. It's great to hear that you found the beds comfortable. We appreciate your comments about room cleanliness and maintenance, as this helps us identify areas for imp… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewAll went well!! Breaakfast was great!
The smell of the room.
Dear Guest, Thank you for your feedback! We're glad to hear you enjoyed the breakfast and your overall experience. We appreciate your comments regarding the room smell, as guest comfort is important to us. Your insights will be shared with the appropriate team to help enhance the experience for future guests. We hope to welcome you back soon!
Dear Guest, Thank you for your feedback! We're glad to hear you enjoyed the breakfast and your overall experience. We appreciate your comments regarding the room smell, as guest comfort is important to us. Your insights will be shared … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewStaff was great
Could have been a little cleaner
Hello Arcelious, Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated our staff's service. We value your comments about cleanliness and will pass them along to ensure we continuously improve our guest experience. Your insights are important to us as we strive to maintain high standards throughout the hotel. We hope to welcome you back in the future to provide an even better experience.
Hello Arcelious, Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated our staff's service. We value your comments about cleanliness and will pass them along to ensure we continuously impro… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewLocation
It is an older facility and the key card was a bit temperamental. But overall it was nice place to stay. Staff was very nice and friendly.
Hello Pennoyer, Thank you for your feedback. We appreciate you highlighting our friendly staff and the overall experience at our hotel. As you noted, being an older facility can come with its quirks, but we're glad you enjoyed your stay. We value your insights, and your comments will help us as we continue to improve our services and facilities. We hope to welcome you back in the future.
Hello Pennoyer, Thank you for your feedback. We appreciate you highlighting our friendly staff and the overall experience at our hotel. As you noted, being an older facility can come with its quirks, but we're glad you enjoyed your sta… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewFair
Enjoyed the stay.
Hello Antwuanya, Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay and appreciate your insights. Your observations are valuable to us as we continually strive to enhance our guests’ experiences. If you have any specific suggestions for improvement, please feel free to reach out directly to our management team. We hope to welcome you back in the future.
Hello Antwuanya, Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay and appreciate your insights. Your observations are valuable to us as we continually strive to enhance our guests’ experiences. If you have any … Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewEverything
None
Hello Connie, Thank you for sharing your feedback. We take all guest experiences seriously and appreciate your input. Your comments will be forwarded to the appropriate departments for review. We encourage future guests to share any specific concerns with our management directly, ensuring we can address individual needs and enhance their experience. Thank you again for taking the time to provide your thoughts.
Hello Connie, Thank you for sharing your feedback. We take all guest experiences seriously and appreciate your input. Your comments will be forwarded to the appropriate departments for review. We encourage future guests to share any specif… Show more