Reviews of Clarion Pointe Madison-Huntsville 2 stars
122 Cleghorn Boulevard, Madison, 35758, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewProperty is great.
They put me on a second floor with children and got a complaint before quiet hours. Didn’t get refund because of it.
Ma’am, you have four children that you let run up and down the hallways all night long. Front desk had to come up there four times. The people below you complains and got discounts the next morning this is breaking a policy and you lose your deposit.
Ma’am, you have four children that you let run up and down the hallways all night long. Front desk had to come up there four times. The people below you complains and got discounts the next morning this is breaking a policy and you lose you… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewComfy Bed and quiet.
Room smells musty due to old AC
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBoth were great
More pillows and covers
Thank you for your great review. I’m sorry, but we already offer five pillows and a comforter and two blankets but you can always ask the front desk for more if you need some. Have a great day.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBathroom electrical outlets didn't work
I’m sorry, but they did work. We checked them right after you left and they worked sorry for the inconvenience you went through. Have a great day.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe room was clean and the beds were very comfortable! The staff was very helpful and friendly.
Nothing
Oh, we Love hearing that. Glad you enjoyed your stay and hope to see you again again soon.
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewCheck in was easy and the night clerk was very pleasant and helpful.
When we checked in, it was late. When we got into our room, we realized it smelled wet and musty and the air was sticky. We were tired, so we went ahead and went to sleep and said we would deal with it in the morning. In the morning, my husband went down to make the front desk aware of the situation and was met with no help and the GM, Starla, was extremely rude about the whole situation. Initially cutting him off stating that they don't allow late check out... we still had 2 nights on our stay so we weren't asking for that. After he explained the situation, she then told him that ALLLLLLL hotels in the south were like that. Mind you, I have lived in the south my whole life and even visited hotels further south without the hotel room smelling horrible or the carpet being wet and my husband stays in the area frequently for work. After the incident, because we couldn't be refunded, we decided to stay (unhappily). We leave for lunch and right away this woman calls to ask if we are checking out. I let her know that we weren't and she then tells me that my husband "yelled" at her and was rude and that I can stay but he can't be rude to her. This woman is the most unprofessional person I think I have ever encountered in a management position. We didn't finish our stay. We ended up going to the Fairfield in Decatur which was 1000 times better and the staff were all very friendly.
Sorry you feel this way but we do not deal or let guest yell at the front desk management or any of our staff. The housekeepers were yelled at and the front desk was yelled at. Better luck in the future have a great day.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBreakfast was nice. Cereals, waffles, muffins, sausage patties, eggs, and bread for toast with variety of jelly. Coffee, juice, and other drinks were available.
I cannot think of anything i didn't like.
Yay! We love this review! Thank you for your kind words! Hope to see you again, soon!
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewNot unless I get credits.
Paid too much
Sorry sir, but you paid the normal price. You will not be receiving any credits. You extended your stay you knew the prize at the time.
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewBed was closed comfy.
Breakfast was a joke—very limited offerings and powdered eggs were awful. Housekeeping did not need to come in during my stay, but were there anyway.
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewN/A
Refund my $15 for a late check out charge that was inaccurate 😒
Ma’am, you’re $15 was refunded the day that you checked out. You did check out past 11 but we waived the $15 fee. We hope that you will see us again. Have a great day.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewCoffee was very good. Breakfast was just ok.
I was charged a $50 damage deposit that I am supposed to get back. I told front desk person morning of checkout that my wife and I had traveled the entire day that we checked in and went straight to bed and I assured her there was no damage. Her response was that everyone is charged a damage deposit. I told her I had never paid a damage deposit at which time she became a robot and just repeated herself. Our original plan was to stay at Clario on the return trip home but changed plans.
I am sorry, sir, but we have done a damage deposit for 10 years and everyone must pay it. I promise you we are not the only hotels that do it. It doesn’t matter what you did in the room. It matters that you used the room and you did receive it back. Have a great day.
I am sorry, sir, but we have done a damage deposit for 10 years and everyone must pay it. I promise you we are not the only hotels that do it. It doesn’t matter what you did in the room. It matters that you used the room and you did receive… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewSuper clean and great staff
Nothing everything was great
Your review was awesome. We’re glad you enjoyed your stay and we hope that you will tell your friends about us and come back and see us soon.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewGreat bed and bathroom. Very clean and comfy. I liked that I could control the temperature as the weather was horrible and the a/c was freezing when I checked in.
I was in an adjoining room next to family with small baby. The door didn't muffle the crying much. The breakfast on the second morning was barely warm. I'm amazed it didn't make me sick.
I am sorry there is not much we can do about someone having a baby, but we are glad you enjoyed the stay. We hope that you will come back and see us.