Reviews of Clarion Hotel Detroit Metro Airport 3 stars
8600 Merriman Road, Romulus, MI 48174, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWe-located and generally clean and tidy. It is in need of a refresh and new carpet, but overall, just fine for a night’s layover.
Nothing significant
Thank you for your feedback! We’re glad you found the place well-located and comfortable for your stay. We appreciate your comments about the carpet and refresh—we’ll certainly take this into consideration for future improvements. We hope to welcome you again on your next visit!
Thank you for your feedback! We’re glad you found the place well-located and comfortable for your stay. We appreciate your comments about the carpet and refresh—we’ll certainly take this into consideration for future improvements. We hope t… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewBreakfast was great, staff was nice.
Unit was not soundproof and could hear commotion.
Thank you for your feedback. We’re glad you enjoyed the breakfast and found our staff welcoming. We apologize for the noise in your unit and appreciate your comments, which help us improve our guest experience. We hope to have the chance to host you again.
Thank you for your feedback. We’re glad you enjoyed the breakfast and found our staff welcoming. We apologize for the noise in your unit and appreciate your comments, which help us improve our guest experience. We hope to have the chance to… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewairport was very close restaurant was good food and service
Room specially bathroom was dingy towels were also dingy
Thank you for your feedback. We’re glad you enjoyed our convenient location and the restaurant. We apologize that your room and bathroom did not meet your expectations and appreciate your comments regarding the towels. We will address this with our team to ensure improvements for future guests.
Thank you for your feedback. We’re glad you enjoyed our convenient location and the restaurant. We apologize that your room and bathroom did not meet your expectations and appreciate your comments regarding the towels. We will address this … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation, transport driver
My room was super worn down, like ceiling molding only covering part of wall/ceiling, old hotel smell, dingy hallway. I think I was out in flight attendant rooms which has not been updated
Thank you for sharing your experience. We’re glad our location and shuttle service met your needs. We apologize that your room did not meet your expectations and appreciate your feedback about the condition and smell. Your comments will help us prioritize improvements for our guest rooms.
Thank you for sharing your experience. We’re glad our location and shuttle service met your needs. We apologize that your room did not meet your expectations and appreciate your feedback about the condition and smell. Your comments will hel… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation & staff
The intense smell of cleaning products. The floors were in bad shape in halls & room. Coffee was watered down, eggs were bad, sausage Pattie’s were dried and curling.
Thank you for your feedback. We’re glad you appreciated our location and staff. We apologize that your experience with the breakfast, hallways, and room did not meet your expectations. Your comments are valuable and will help us make improvements for future guests.
Thank you for your feedback. We’re glad you appreciated our location and staff. We apologize that your experience with the breakfast, hallways, and room did not meet your expectations. Your comments are valuable and will help us make improv… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewvery dirty in the room and bad breakfast.
We sincerely apologize that your stay did not meet your expectations. Cleanliness and quality breakfast are very important to us, and we’re sorry we fell short. Your feedback has been shared with our team to ensure improvements for future guests.
We sincerely apologize that your stay did not meet your expectations. Cleanliness and quality breakfast are very important to us, and we’re sorry we fell short. Your feedback has been shared with our team to ensure improvements for future g… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewComfort of bed & pillows
Thank you for your review! We’re glad you enjoyed your stay and appreciate your feedback regarding the comfort of the bed and pillows. We hope to welcome you back soon.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location and shuttle service. Front desk staff friendly, efficient.
The free breakfast was skimpy. Decor updates barely masked age of hotel.
Thank you for your feedback. We’re glad our location, shuttle service, and front desk team made a positive impression. We apologize that the breakfast and décor did not fully meet your expectations. Your comments will help us improve for future guests.
Thank you for your feedback. We’re glad our location, shuttle service, and front desk team made a positive impression. We apologize that the breakfast and décor did not fully meet your expectations. Your comments will help us improve for fu… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewice machines in the second floor was not working
Thank you for your review! We’re glad you enjoyed your stay and appreciate your feedback about the ice machine. We’ll work on getting it fixed to improve future guest experiences.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff were very nice.
The place was a bit run down.
Thank you for your feedback! We’re glad our staff made a positive impression. We apologize that the property did not fully meet your expectations and appreciate your comments as we continue to make improvements.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewComfortable bed Convenient location
Black cloths to wash with, they should be white. Slow housekeeping. Bar opened after advertised happy hour. Deposit takes forever to be returned
Thank you for taking the time to share your experience with us. I just wanted to provide a little clarification: The black washcloths in the room are specially provided for makeup removal, so our regular towels and linens stay fresh for all guests. The bar is a separate business from the hotel and typically opens at 6:00 PM, though their hours can vary, depending on business and availability. For your deposit, the return time depends on your bank institution and can take anywhere from 1–10 business days to reflect back in your account. We appreciate you staying with us and hope to have the opportunity to welcome you back again.
Thank you for taking the time to share your experience with us. I just wanted to provide a little clarification: The black washcloths in the room are specially provided for makeup removal, so our regular towels and linens stay fresh for al… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewMarvelous breakfast
Waiting eternally for hotel shuttle, at midnight, while being told, repeatedly, "van is 5 minutes away"
Thank you for your feedback and for highlighting our breakfast — we’re glad to hear you enjoyed it! That said, we sincerely apologize for the frustrating wait you experienced for the shuttle. Waiting late at night, especially after being told it would arrive shortly, is understandably upsetting. We’re currently reviewing our shuttle communication and dispatch procedures to ensure guests receive accurate updates and timely service moving forward. We appreciate your honesty and hope to have the chance to provide you with a smoother, more dependable experience in the future.
Thank you for your feedback and for highlighting our breakfast — we’re glad to hear you enjoyed it! That said, we sincerely apologize for the frustrating wait you experienced for the shuttle. Waiting late at night, especially after being t… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewThe breakfast was great. Lots of selections.
The front desk staff told me the shuttle van schedule and the van did not arrive. When I called again, there was no apology. There was no attempt to send another shuttle even though the hotel is less than 10 minutes from the airport. Since it was 1 in the morning, it would have been more cordial to help me out and be gracious. When I spoke to the front desk about this at my arrival, he basically told me he was right and I was wrong. It made for a very unpleasant 6 hour lay over in Detroit.
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you faced with the shuttle service and the lack of support from our front desk team. This is certainly not the level of service we aim to provide, especially during late-night hours when guests are relying on us the most. We understand how frustrating it must have been to wait for the shuttle and not receive a timely or helpful response. Your feedback has been shared with our team so we can address these concerns directly and take immediate steps to improve both our communication and service reliability. We sincerely apologize for the inconvenience and the way the situation was handled. We hope you’ll consider giving us another opportunity in the future to provide a much better experience.
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you faced with the shuttle service and the lack of support from our front desk team. This is certainly not the level of service we aim to … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified review