The hotel is very outdated. There is no microwave in the room. There was no drinking water in the fridge, it could cost me a whole 4usd if I used the drinking water in the fridge. At night, the there were noises and the bed seemed to tremor. The view was not good.

The location was close to the office I was going to. So I walked over to my appointment. That was super convenient

Stayed in May 2024

The room was reasonably clean, but in my opinion some details in the bathroom could be cleaned a little bit better -dust from the vent etc. However it is small detail and in general we were extremely happy with our stay.

The arcade is extraordinary. Staff and people in general in Cleveland are very polite and helpful. Breakfast was very tasty, great choice.

Stayed in April 2024

I liked the design, it was different and cool.

Stayed in March 2024

The bathroom was a little dark.

Great location, staff were very friendly. The building was beautiful and our room was very clean.

Stayed in March 2024

Great location. We ordered room Service from the 1890 restaurant at the hotel. Great food and room service. King room is very Spacious.

Stayed in March 2024

For this specific hotel to be so huge and also have so much history it was definitely lacking in facilities. Yes there is a 24/7 fitness center, a pizza shop (pizza was 5/10) and the hotel restaurant but besides that it’s 2 levels of empty storefront spaces with artwork in the windows. The stay would’ve been a lot more fun if there was a pool and actual businesses inside.

I liked the location of this hotel, the rooms are nice and spacious as well, modern and pretty clean. For this specific hotel to be so huge and also have so much history it was definitely lacking in facilities.

Stayed in February 2024

The hotel did not appear to be cleaned properly. When I first entered my hotel, there was trash left on the side of my bed. There was also used balled up wet wash towels in the tub.

I liked the location of the hotel. It was near the main attractions.

Stayed in February 2024

Parking was expensive.

Good room, nice location to the basketball game and restaurants.

Stayed in February 2024

The pillows are feather pillows and hard when you lay on them. Bring your own if you like soft pillows! The room we got was a king room with a view, but the view was of the parking garage. Get room with the city view!

The Arcade is gorgeous!! The room was big, clean, and the bed was comfy!

Stayed in February 2024

Due to the time of year, the hotel was exceptionally quiet, which gave it a strange feel. In truth, this applied to the whole of Cleveland. Assume it'll have a better feel in the Summer.

Once inside the hotel, you can really appreciate the beautiful building. Very unusual and great to see how it's been preserved and now used. The staff were all very friendly and helpful; made us feel welcome. The bedroom ticked all the boxes; not exceptional, however nothing to complain about. Overall, a pleasant 2 night stay.

Stayed in January 2024

Loudness in hallway. Charged for the in room bottled water. No breakfast offered free with stay.

Architecture. Open feeling.

Stayed in January 2024

Late at night heard some strange noise couldn't figure out what it was above us when we were at the top. But it didn't bother me still slept

The place was not only convenient to everywhere we needed to go but it was so beautiful and beautifully decorated for Christmas! Walked everywhere we wanted to go.

Stayed in December 2023

I didn’t like the pillows, too soft and flattened easily.

I liked that it was very central to a lot of museums, shop, dining and other historical buildings.

Stayed in December 2023

comfy bed

Stayed in November 2023

N/a

Great City View and comfortable room

Stayed in November 2023

Cons 1. Misleading Arcade Association: Although the hotel markets itself as part of the historic arcade - America’s first actual mall - the reality falls short of expectations. 2. Empty Shops in the Arcade: Contrary to what might be expected, about 75% of the shops in the arcade are unoccupied, leading to a somewhat desolate atmosphere. 3. Misrepresentation Post-Covid: The hotel attributes the emptiness to Covid-19, but investigations reveal that the decline in occupancy predates the pandemic. 4. Limited Shopping Experience: If you’re visiting with the intention of enjoying a vibrant shopping scene in the arcade, you might be disappointed as many shops are closed or non-existent. 5. Aesthetic Appeal Only: The arcade still retains its architectural beauty and heritage value, making it a good spot for photography enthusiasts or those interested in historical structures.

Pros 1. Clean Hotel: The Hyatt Regency Arcade in Cleveland maintains a high standard of cleanliness, ensuring a comfortable and hygienic stay. 2. Decent Location: Situated in a convenient spot, it offers easy access to nearby attractions and amenities. 3. Nice and Clean Rooms: The rooms, while not ultra-modern, strike a good balance between contemporary and classic, emphasizing cleanliness and comfort.

Stayed in November 2023

The Hotel has two entrances on different levels which is a little confusing especially as the lobby is on the 2nd floor. The 1890 Bar was only open until 10pm

The Hotel location is absolutely perfect for access to downtown with only a 5-minute walk from the convention center and 10 minutes to the waterfront

Stayed in November 2023

It’s expensive. You’re basically paying for that great location.

I’ve stayed here many times and you can’t beat the location

Stayed in November 2023

Beautiful hotel and great location

Stayed in November 2023

Room a bit outdated Expensive as most USA cities are for foreigners

Location Arcade beautiful

Stayed in November 2023

A minor quibble: the historic character of the building doesn't carry over the rooms, which are fine but generic.

Comfortable, spacious room, in good condition. Great location, convenient to the Public Square and the rail line to the airport, with one of the main restaurant rows just across the street (there are also coffee and pizza places inside the building). The Arcade, a spectacular historic space, is actually part of the hotel.

Stayed in August 2023

No parking, only valet for $42 plus tip. Arcade stores weren't open

Lots of character in this old building. Very spacious and comfortable suite.

Stayed in October 2023

The room needs an upgrade. The carpet looks old and so is the bathroom. The air conditioner/heater console is outdated and has an issue in changing the temperature. The shower handle is confusing as it took me a while to figure out the right temperature. Spending over $300 a night at this hotel does not meet the expectations. There are better hotels for the price I pay for a night.

It is convenient to the surrounding activities such as restaurants and other places.

Stayed in October 2023

Refrigerator did not work, a/c wasn’t working properly, the fan I requested did not work. When I brought it to the attention of the young lady who brought us cups, her response was “it’s not my room”. When we were checking out and brought it to the attention of the front desk, they comped our meal. I don’t feel like that was enough.

The bed was extremely comfortable and the cleanliness of the room exceptional

Stayed in October 2023