I did not like having to pay for WIFI… i feel if we stay at a hotel then the WIFI should be free… Most Hotels Wifi is free and that was one thing i didn’t look into before I booked

I loved the Location, bed was very comfortable and loved having access to the M Club lounge that was definitely a bonus! Rooms were clean and tidy

Stayed in May 2025

Price to stay is overpriced

Staff was beyond friendly

Stayed in March 2025

Small room

Location

Stayed in February 2025

Very convenient to Convention Center

Stayed in January 2025

The way they handle reservation

Location

Stayed in December 2024

Bed Couldn't find spare sheets for the sofa bed

Location was awesome for our group

Stayed in December 2024

Room was a little out dated, in room coffee was terrible

The comfortable bed, staff

Stayed in November 2024

More staff for the bar/food area. The kitchen was also a bit slow, especially on Friday September 13.

The hotel staff was great - however, it appears to be understaffed for the volume of guests - especially on Friday September 13. The bar areas were especially challenging.

Stayed in September 2024

Having to pay for parking every time we leave was frustrating- the location is good, but not good enough to not have to use your car. We spent over $100 on parking in one day- which was a bit much. Also got charged $50 because they couldn’t “see my card on file” but I paid at the time of booking and showed them the transaction- so I’m hoping that gets refunded! But everything else was great!

The hotel was amazing, staff was friendly , on-site excursions are fun- great hotel for if you are looking to stay in! We will return for a more calm weekend in the city.

Stayed in August 2024

Having to wait an hour after 4pm check in for our room to actually be ready

Location

Stayed in August 2024

Beds were small and uncomfortable

Location, helpfulness, amenities

Stayed in June 2024

Very nice, very comfortable. The staff helped me figure out why booking.com booked me two rooms instead of just an upgrade!! They didn’t charge me for the second room. Booking.com never got back with me about the error.

Stayed in June 2024

No pool

Location

Stayed in June 2024

Very close for sporting events.

Stayed in March 2024

We paid for a lake view corner room, but we're out in a city view corner room.

The restaurants were good with fair prices and the location was outstanding

Stayed in April 2024

Paying for parking and internet was a bummer.

King room overlooking Lake Erie. The sunset was beautiful.

Stayed in March 2024

We have stayed here 7 years back to back for the tattoo convention every year. The price has sky rocketed over the years including parking. Also the facility has "changed its policy" when paying and I was never informed or notified. I typically always pay cash and pay extra for incidentals which I typically get back upon check out. I was told I can no longer do that due to new policy or I needed to find somewhere else to stay even though I've had this hotel booked for months. When told this, the gentleman made me and my wife feel incompetent and made us question if we wanted to continue with our check in. Then when checking out I was asked if I wanted to pay cash for my stay like I do any other time as though the "new policy" was never a thing.

Location is great, especially being across the street from the convention center. The Marriott is very accommodating and clean.

Stayed in February 2024

The tv in my room did not work

Stayed in February 2024

In order to use your car, toy have to call to the reception, and they are going to bring the car over. The heater was just awful, I don't know from what century it was, but it was a pain in the back to deal with it and to put and hold the temperature that is comfortable for us.

The location is nice. Food was good, slightly expensive though. Pretty clean, but I would pay more attention to that.

Stayed in October 2023

Bathrooms a bit worn, not very good coffee in rooms,

Location & staff, comfortable beds

Stayed in December 2023

Internet is slow. No toiletries provided. No slipper. No microwave oven. No coin laundry.

Hotel is well-placed.

Stayed in December 2023

Odd location- tough to find parking garage- felt like an intentional oversight to FORCE valet. We finally found the entry and parked ourselves.

Helpful staff and comfortable bed

Stayed in October 2023

Check in guy had a little attitude

Stayed in November 2023

Add on fees are exorbitant- must pay for Wi-Fi as a guest, must valet car ($40 per day!). Nickel and diming guests in Cleveland and not even a luxury hotel.

Great location. Great amenities located in hotel - restaurants, shop, barber.

Stayed in November 2023