Reviews of Cloister at The Boca Raton 4 stars
501 East Camino Real, Boca Raton, FL 33432, United States
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Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewfirst class hotel
all excellent
Reviewed: 7 February 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 December 2024 · Stayed in December 2024
Verified reviewReviewed: 5 December 2024 · Stayed in December 2024
Verified reviewFun for kids
Service could be better
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewThe room was not very clean, I found a few hairs in the bathroom upon our arrival. In addition, the bed's mattress could be upgraded to be more comfortable.
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewBreakfast was awesome view excellent
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewWe staid at the tower , room was awesome tremendous view
Dear Mr. Garcia, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay, particularly with your Tower guestroom and its breathtaking views. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer
Dear Mr. Garcia, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay, particularly with your Tower guestroom and its breathtaking views. We look for… Show more
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewReviewed: 19 May 2024 · Stayed in March 2024
Verified reviewThe decor, the ambience, the restaurants, the bar area, the marina view, the water taxi with access to the Beach Boca Hotel.
Long waiting time on restaurants despite been reserved, it was my kids birthday and asked 3 times for help to the front desk to obtain a lighter for a birthday candle I brought, and they did not help. Room space was small with no view.
Dear Mr. Osorio, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are thrilled to hear that you enjoyed our decor, ambience, and amenities during your time with us. However, we apologize for the long waiting times experienced in our venues and for the difficulty in obtaining a lighter for your birthday candle. This is not the level of service we aim to provide to our guests, and we will address this issue with our associates to ensure it does not occur again. We regret that your room did not meet your expectations in terms of space and view. We appreciate your feedback and will use it to improve our guest experience. Thank you for choosing to celebrate such a special occasion with us, and we hope to have the opportunity to welcome you back in the future for a more seamless experience. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer
Dear Mr. Osorio, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are thrilled to hear that you enjoyed our decor, ambience, and amenities during your time with us. However, we apologize for the long waiting ti… Show more
Reviewed: 25 April 2024 · Stayed in March 2024
Verified reviewReviewed: 2 April 2024 · Stayed in April 2024
Verified reviewThe property was stunning. The Cloister is simply gorgeous!
There was nothing about the property or staff present on the property that was less than exceptional! However, the call center where you make reservations in advance of your stay was at times confusing and did not seem prepared.
Reviewed: 9 March 2024 · Stayed in March 2024
Verified reviewReviewed: 24 February 2024 · Stayed in January 2024
Verified reviewClean
Rude staff.
Reviewed: 18 February 2024 · Stayed in January 2024
Verified reviewOld world charm
Chaotic valet. Long wait at reception and feeling invisible to staff. Worn decor and room with no view. Poor location away from beach. Discovered body fluid stain on bedding at 11:30 PM while getting into bed. Called manager after checkout to discuss bad experience and $75 overcharge on bill but never received a return call. Do not recommend this property which is overpriced for what it is and where it is, especially when there are so many beautiful vacation resorts in Florida.
Reviewed: 9 February 2024 · Stayed in February 2024
Verified reviewBeutiful,, well located, comfortable, clean
They don’t have a nice breakfast buffet and the options for breakfast are nice but limited. The staff is nice but sometimes they get desorganized.
Dear Ms. Xavier, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. Providing a pleasant and comfortable experience for our guests is important to us, and we are delighted that we met your expectations in these areas. We appreciate your candid feedback regarding the breakfast options and the occasional disorganization of our team. We will review your comments to ensure that the necessary improvements are implemented for the satisfaction of our valued guests. We look forward to hosting you once again and providing another enjoyable experience. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer
Dear Ms. Xavier, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. Providing a pleasant and comfortable experience for our guests is important to us… Show more
Reviewed: 5 February 2024 · Stayed in February 2024
Verified reviewReviewed: 21 January 2024 · Stayed in January 2024
Verified reviewOld world decor of the building. And the art surrounding the building.
Dear Ms. Kay, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay, especially our beautiful décor and art. We take pride in the appointment of our properties, and are thrilled to have exceeded your expectations in that regard. We look forward to hosting you once again and continuing to exceed your expectations. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer
Dear Ms. Kay, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay, especially our beautiful décor and art. We take pride in the appointment of our prop… Show more
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewNot Accessable Pool too far from the main bldg. Restaurant too. Limited menu. No seating in lobby waiting for taxi No covered seating outdoors for valet area. Pier / Marina. area. Could be dangerous for small children.
Dear Norris, Thank you for sharing your feedback on your recent stay at The Boca Raton. We appreciate your candid feedback, and deeply regret to learn about the aspects of your stay that did not meet your expectations. We extend our sincere apologies for any challenges faced, specifically regarding resort accessibility and lobby/valet seating. We will address your concerns with our team to implement any necessary improvements to ensure ease of access for our guests. Additionally, while we do not offer seating directly in front of the main entrance, ample seating is provided throughout the length of the lobby near the main entrance. Once again, we apologize for any inconvenience, and hope to have the opportunity to welcome you back for a much improved experience in the future. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer
Dear Norris, Thank you for sharing your feedback on your recent stay at The Boca Raton. We appreciate your candid feedback, and deeply regret to learn about the aspects of your stay that did not meet your expectations. We extend our sinc… Show more
Reviewed: 14 January 2024 · Stayed in January 2024
Verified reviewBeautiful property, well kept. Staff excellent.
Difficult to get attention of server at beach club pool
Dear Ms. Marchand, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with the overall cleanliness of our property, as well as the 5-star service provided by our team. However, we extend our sincere apologies for any inconvenience caused while enjoying the pool area. We will ensure that your feedback is addressed appropriately, so thank you for sharing your experience. We look forward to welcoming you back for another enjoyable stay in the future. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer
Dear Ms. Marchand, Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with the overall cleanliness of our property, as well as the 5-star service provided by our team. Howev… Show more