Reviews of Red Roof Inn PLUS+ Poughkeepsie 3 stars
2349 South Road, Rt. 9, Poughkeepsie, NY 12601, United States
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Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewSince the date I booked for my family is on weekend and at the end of June , the price is much higher than regular chained inn for me . But when I saw the cleaning level is higher , I chose it for family because two of us had a slightly sensitive skin. Try to have a good sleep for trip.
I don’t know why the breakfast is not included . In my previous experience living in hotel , basically breakfast is included .
Dear Vicky, We appreciate your feedback regarding your recent stay at Red Roof PLUS+ Poughkeepsie. We strive to provide a clean and comfortable environment, and we are happy to hear that you appreciated the cleanliness of our hotel. However, it saddens us to know that your experience fell short of your expectations due to the absence of breakfast. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope we have the opportunity to see you again in the future. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Vicky, We appreciate your feedback regarding your recent stay at Red Roof PLUS+ Poughkeepsie. We strive to provide a clean and comfortable environment, and we are happy to hear that you appreciated the cleanliness of our hotel. Howeve… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewNothing
Staff was rude male Indian clerk especially. The reservation was made for 3 adults but towel service was provided for only 1 no matter my multiple requests. Room was said to be non smoking but the chair in room 217 had burn marks as did the bed linens. There were multiple people loitering and smoking at the front door, some wheelchair bound and others seem to live in vehicles on the property. The parking lot did not seem safe.
Dear Kavita, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Poughkeepsie. I am sorry to hear about the issues you experienced during your stay. The room's condition, insufficient towels, and the situation you had witnessed are completely not up to par. We apologize for the encounter you had with our staff. We strive to provide excellent service and a clean, safe environment here at Red Roof. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip. Very truly yours, JM Red Roof Management RediResponse Specialist
Dear Kavita, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Poughkeepsie. I am sorry to hear about the issues you experienced during your stay. The room's condition, insufficient towels, and the si… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified review,nothing
Nothing
Reviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewThe room was exceptionally clean, creating a comfortable and welcoming atmosphere. The staff was incredibly pleasant, always courteous and attentive, making the overall stay even more enjoyable. Their friendly demeanor and willingness to assist added a personal touch to the experience.
I honestly liked everything! The room was spotless, and the staff was so warm and welcoming. I had a great stay and wouldn’t change a thing. Looking forward to coming back!
Dear Agata, We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Poughkeepsie. We at Red Roof appreciate your comments and are happy to read that you had a great experience with us, especially regarding our friendly and attentive staff, your exceptionally clean room and the other kind remarks mentioned. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. We appreciate your business and can't wait to see you back at Red Roof soon, where we can continue to offer you an exceptional stay. Many thanks, Breanna Red Roof Management RediResponse Specialist
Dear Agata, We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Poughkeepsie. We at Red Roof appreciate your comments and are happy to read that you had a great experience with us, especially regarding our friendly… Show more
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in November 2024
Verified reviewNothing
Everything was uncomfortable and the rooms was disgusting.
Dear Miller, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Poughkeepsie. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the room not being to your liking and any other issue which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Kamaria Red Roof Management RediResponse Specialist
Dear Miller, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Poughkeepsie. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the room not being t… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 December 2024 · Stayed in December 2024
Verified reviewV Ed bugs
Hello Stanley, Thank you for taking a moment to leave a review. The staff and I at the Red Roof PLUS+ Poughkeepsie were disappointed to see your 1/10 score following your stay. You stated that the pests mentioned hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Sanesha Red Roof Management RediResponse Specialist
Hello Stanley, Thank you for taking a moment to leave a review. The staff and I at the Red Roof PLUS+ Poughkeepsie were disappointed to see your 1/10 score following your stay. You stated that the pests mentioned hindered your stay. Pl… Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 16 November 2024 · Stayed in November 2024
Verified reviewReviewed: 12 November 2024 · Stayed in November 2024
Verified reviewReviewed: 3 November 2024 · Stayed in October 2024
Verified reviewHOW DARE YOU NOT ADVISE YOUR CUSTOMERS THAT ILLEGAL MIGRANTS WERE STAYING THERE WITH AN ARMED GAURD. WILL NEVER BE BACK. YOU PUT OUR SAFETY AT RISK!!!! How come we had to pay?????? How dare you again!!!!!!!!!!
Armed guard and migrants. We were woken up several times and felt UNSAFE. No warning??
Dear Linda, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ POUGHKEEPSIE. You expressed that you were faced with safety concerns due to the situation you described. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not achieved with you. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely, Samantha Red Roof Management Rediresponse Specialist
Dear Linda, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ POUGHKEEPSIE. You expressed that you were faced with safety concerns due to the situation you described. At Red Roof, safety a… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewGood location
There was a cockroach in the closet!
Dear Steven, We are sorry to hear about your recent experience at the RED ROOF PLUS+ POUGHKEEPSIE. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due the insect you reported. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, I am happy to hear that you found our location to be good. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Steven, We are sorry to hear about your recent experience at the RED ROOF PLUS+ POUGHKEEPSIE. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due the insect you reporte… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewcheck in was fine-bed was comfortable
the sheets and towels were not clean. The bathroom had cobwebs behind the door. there were a few roaches in the room
Dear Donald, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ POUGHKEEPSIE. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the linens, the insects you reported, and the other highlighted issue. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, it's good to hear that our check-in process was fine and the bed was comfortable. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Donald, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ POUGHKEEPSIE. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the linens, the insects you reporte… Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewNo offered
I think I’m going to have a billing problem . Booking.com had my correct card I just noticed red food had a different last 4 I’m not sure what to do
Hello Ralph, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Poughkeepsie and I appreciate your 7/10 score following your stay. As it pertains to the billing issue that you mentioned, please expound so we can better understand the issue or continue reaching out to the original booking source for further assistance. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit our location for an enjoyable stay. Sincerely, Toujana Red Roof Management RediResponse Specialist
Hello Ralph, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Poughkeepsie and I appreciate your 7/10 score following your stay. As it pertains to the billing issue that you mentioned, please expou… Show more
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewReviewed: 5 October 2024 · Stayed in October 2024
Verified reviewPrice
Everything was slimy. Floors were really bad
Dear Patrick, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ POUGHKEEPSIE. Though you liked our rates, you mentioned the lack of cleanliness. Please accept our apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Dear Patrick, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ POUGHKEEPSIE. Though you liked our rates, you mentioned the lack of cleanliness. Please … Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewNothing.
The hotel is basically a glorified homeless shelter. There were people who looked as if they were high hanging out in front and in the parking lot. There were also people in front of the hideous entrance smoking constantly. The front desk was surrounded by bulletproof glass and there were security guards. The website should have advised us that we were being placed in a homeless shelter. I was appalled. The worst thing was that there were two live roaches in our room . I was shocked that this hotel is associated with RedRoof and its larger hotel group. It was disgusting.
Hello Mariarosa, We are sorry to hear your recent experience at the Red Roof PLUS+ Poughkeepsie did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Sanesha Red Roof Management RediResponse Specialist
Hello Mariarosa, We are sorry to hear your recent experience at the Red Roof PLUS+ Poughkeepsie did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof ap… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewIt was close to Marist College
It had cockroaches
Thank you for taking a moment to leave a review, Maria. The staff and I at the Red Roof Inn PLUS+ Poughkeepsie were disappointed to see your 3/10 score following your stay. While I am happy that you liked our location, you indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
Thank you for taking a moment to leave a review, Maria. The staff and I at the Red Roof Inn PLUS+ Poughkeepsie were disappointed to see your 3/10 score following your stay. While I am happy that you liked our location, you indicated tha… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified review