Reviews of Cobblestone Hotel & Suites - Andrews 3 stars
1400 North US Hwy 385, Andrews, TX 79714, United States
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Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewIt was quiet and clean. The staff was very helpful and nice
Thanks so much, Terry! We’re so glad you had a quiet and comfortable stay and that our team was able to make you feel welcome. We really appreciate the 10/10 and hope to see you again soon! Jamye
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewCrystal at the front desk was the kindest! Our room was very clean, breakfast was delicious!
Thank you so much for the sweet review! We’ll be sure to pass the shoutout along to Crystal — she’s a rockstar and will be so happy to hear she made your stay extra special. Glad you loved the clean room and tasty breakfast too! Come back and see us anytime — we’ll save you a waffle. 🧇😊 Jamye GM
Thank you so much for the sweet review! We’ll be sure to pass the shoutout along to Crystal — she’s a rockstar and will be so happy to hear she made your stay extra special. Glad you loved the clean room and tasty breakfast too! Come back a… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewIs very convenient
Nothing. Was perfect
Thank you so much, James! We’re thrilled to hear you had a perfect stay with us. I’ll be sure to share your kind words with our team — they’ll love hearing this. We hope to welcome you back again soon! Jamye GM
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was very good, with several choices including fruit juice, milk, yogurt, coffee, hot tea, biscuits, gravy, waffles, sausage, sweet rolls and cereal. The breakfast was very clean and well stocked.
We didn't care for the window air and heat units. Very noisy and interfered with sleep.
Thank you so much for choosing Cobblestone Hotel & Suites for your recent stay while celebrating such a wonderful occasion — your great-granddaughter’s high school graduation! We’re honored to have been a part of your trip. I’m glad to hear you enjoyed our breakfast selection and found it clean and well-stocked. I’ll be sure to share your kind words with our breakfast team; it will mean a lot to them. I do appreciate your feedback regarding the air and heat unit in your room. I apologize for the inconvenience it caused and will share your comments with our maintenance team to see what adjustments or improvements can be made for a more restful experience. We hope to welcome you back in the future, and thank you again for your thoughtful review. Jamye GM
Thank you so much for choosing Cobblestone Hotel & Suites for your recent stay while celebrating such a wonderful occasion — your great-granddaughter’s high school graduation! We’re honored to have been a part of your trip. I’m glad to hea… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewClean, comfortable place to stay with a great breakfast.
Thank you, Brandy, for your wonderful review and perfect score! We’re so glad to hear you were pleased with the value, cleanliness, and comfort of your stay here at Cobblestone Hotel & Suites. It’s great to know you enjoyed our breakfast as well — we love starting our guests' day off right with a good meal. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon! Jamye GM
Thank you, Brandy, for your wonderful review and perfect score! We’re so glad to hear you were pleased with the value, cleanliness, and comfort of your stay here at Cobblestone Hotel & Suites. It’s great to know you enjoyed our breakfast a… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation was good for us. Entire facility was clean and well cared for.
Breakfast area is a little small but would be fine most days. A bus full of high school softball players were there when we were but everyone made it work.
Thank you, Don, for the great review and for choosing to stay with us! I’m so glad to hear our location worked well for you and that you found the hotel clean and well cared for — that’s something our team takes a lot of pride in. You’re right about that breakfast area — on most days it’s plenty of space, but with a sold-out night and a bus full of softball players in town for the tournament, it was definitely a lively scene! I appreciate your patience and flexibility as everyone made it work. We look forward to welcoming you back soon, hopefully on a quieter weekend so you can enjoy a more relaxed breakfast experience. Thanks again, Don!
Thank you, Don, for the great review and for choosing to stay with us! I’m so glad to hear our location worked well for you and that you found the hotel clean and well cared for — that’s something our team takes a lot of pride in. You’re r… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThank you so much for your kind words! We’re thrilled to hear that our team made you feel welcome and cared for. A friendly smile can make all the difference, and we’re so glad ours brightened your visit. We hope to see you again soon!
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe staff was very nice. My kids enjoyed swimming after a long day out.
Nothing everything was great.
Dear Vanessa, Thank you so much for your wonderful 10/10 review! We're absolutely delighted to hear that you and your kids had such a great stay with us. It’s especially heartwarming to know the pool was a hit after a long day out and that everyone got to rest well on our comfy beds. 😊 Our team truly appreciates your kind words—it means the world to us to know we helped make your stay special. We hope to welcome you and your family back again soon for another relaxing and fun getaway! Warmest regards, Jamye GM
Dear Vanessa, Thank you so much for your wonderful 10/10 review! We're absolutely delighted to hear that you and your kids had such a great stay with us. It’s especially heartwarming to know the pool was a hit after a long day out and that … Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewVery nice staff and everything was so clean! Crystal was so helpful when I called to check on our reservation due to getting in later than planned. She was there to greet us with a friendly face and she knew exactly who I was when I walked in the door!
The only thing that was a little rough was the elevator in the mornings. It was just super busy in the mornings and everyone needed in and out of the elevators. Not really bad thing!
Thank you for your wonderful review! We're thrilled to hear that you had the perfect stay and that our team, especially Crystal, made you feel welcomed and taken care of. We take great pride in providing a clean and friendly environment for our guests. We appreciate your feedback about the elevator and understand how busy mornings can be—we’ll continue to do our best to ensure a smooth experience. We hope to welcome you back again soon!
Thank you for your wonderful review! We're thrilled to hear that you had the perfect stay and that our team, especially Crystal, made you feel welcomed and taken care of. We take great pride in providing a clean and friendly environment… Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewStaff on Friday 21st was great and very friendly/helpful.
Person working the front desk on Saturday morning was hateful and mad at the world. Breakfast was not good. When I checked in on Friday someone had taken a dump in the toilet and didn't flush it. The staff was very nice and moved me to a new room.
Dear Kyle, Thank you for your honest feedback. I sincerely apologize for the unacceptable condition of your first room—this was an unfortunate oversight, and I truly regret that you experienced it. While I’m glad our team quickly moved you to a new room and provided an upgrade, this situation should never have happened in the first place. Regarding your experience at the front desk on Saturday, I deeply regret that you felt unwelcome. That is not the standard of service we strive for, and I have already addressed this internally to ensure every guest is treated with warmth and professionalism at all times. I also appreciate your feedback on breakfast and will take it into consideration as we work to improve. On a positive note, I’m happy to hear that our Friday staff made a good impression, and I will be sure to pass along your kind words to them. We value your business and would love the opportunity to provide you with a much better stay in the future. Please don’t hesitate to reach out to me directly if you have any further concerns. Best regards, Jamye General Manager
Dear Kyle, Thank you for your honest feedback. I sincerely apologize for the unacceptable condition of your first room—this was an unfortunate oversight, and I truly regret that you experienced it. While I’m glad our team quickly moved you… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewIt was really clean.
I asked for handicapped because me and my husband are handicapped and was told they didn't have any available 😒
Thank you for your feedback and for staying with us. We’re happy to hear that you found our hotel clean, as we take great pride in maintaining a comfortable environment for our guests. We understand how important it is to have the right accommodations, especially when accessibility is a concern. However, when your reservation was made online, it was for a standard room, not a handicapped-accessible room. While our front desk team did their best to accommodate your request upon arrival, unfortunately, we did not have any accessible rooms available at that time. We appreciate your understanding and hope to have the opportunity to welcome you again. Jamye GM
Thank you for your feedback and for staying with us. We’re happy to hear that you found our hotel clean, as we take great pride in maintaining a comfortable environment for our guests. We understand how important it is to have the right ac… Show more
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewThank you for your amazing review! We're so glad you enjoyed your stay and appreciated our pet-friendly atmosphere. We look forward to welcoming you and your furry friend back soon! Jamye GM
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewGood breakfast. Nikki, the receptionist was very kind and helpful.
Thank you for your kind words! We're thrilled to hear you enjoyed our breakfast and that Nikki made such a positive impression. Providing excellent service and a welcoming atmosphere is what we strive for. We hope to have the pleasure of hosting you again soon! Jamye GM
Thank you for your kind words! We're thrilled to hear you enjoyed our breakfast and that Nikki made such a positive impression. Providing excellent service and a welcoming atmosphere is what we strive for. We hope to have the pleasure of ho… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewBeds
Breakfast starts at 7 🥺
Here’s a suggestion for responding to the review: Dear Abigail, Thank you for sharing your experience with us! We're so glad you enjoyed the comfort of our beds. 😊 We understand that a 7 AM breakfast start might not suit everyone's schedule; If you need an earlier breakfast in the future, please let front desk know the night before, and we’d be happy to open it earlier! We are here to accommodate you! We hope to welcome you back soon and provide an even better experience next time! Jamye GM
Here’s a suggestion for responding to the review: Dear Abigail, Thank you for sharing your experience with us! We're so glad you enjoyed the comfort of our beds. 😊 We understand that a 7 AM breakfast start might not suit everyone's schedu… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewConvenient of the room on ground floor.
The door to the room was hard to open and hold open. The breakfast sausage was way over cooked. It was hard, not soft and juicy.
Thank you Michael for sharing your feedback and for giving us an 8/10! We're glad you appreciated the convenience of your ground-floor room. I apologize for the challenges you experienced with the door and for the overcooked breakfast sausage. Your comments are important to us, and we will address these issues with our maintenance and kitchen teams to ensure they are resolved promptly. We strive to provide our guests with a seamless and enjoyable experience, and your insights help us improve. If you come back to town we would love the chance to welcome you back for an even better stay!
Thank you Michael for sharing your feedback and for giving us an 8/10! We're glad you appreciated the convenience of your ground-floor room. I apologize for the challenges you experienced with the door and for the overcooked breakfast sau… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewNot being able to keep the price I was told upon arrival. I was told a surcharge is added when everyone checks in. That wasn't included in my email. The only time I use my card is when we are out of town and need a room. I had put money in it for the price given only to arrive that evening and find out it was going to be more. We had to stay at a different hotel, lucky enough rooms were available.
Thank you for your feedback. Like most hotels, we take a deposit at check-in to cover any incidentals, which helps us ensure a secure and comfortable environment for all our guests. We strive to make this process as seamless as possible, and our deposit amount is actually lower than many hotels in the area. This hold is released promptly upon checkout, provided there are no incidentals. We appreciate your understanding and hope this explanation offers some helpful context. Jamye GM
Thank you for your feedback. Like most hotels, we take a deposit at check-in to cover any incidentals, which helps us ensure a secure and comfortable environment for all our guests. We strive to make this process as seamless as possible, an… Show more