7.9

Reviews of Cobblestone Inn & Suites - Denison | Oak Ridge 3 stars

161 Oak Ridge Drive, Denison, IA 51442, United States

  • Paul

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review
  • Jim

    Reviewed: 8 April 2025 · Stayed in April 2025

    Verified review

    The room was ok. 1. The light switch for the bathroom sink was next to the room door, instead of by the sink. 2. The door for the bathroom would not stay open, when opened to the room. It would stop in middle of the hall between the sink and bathroom. 3. The shower curtain was too short for the handicap shower. The water kept running onto the floor of the bathroom. We had to keep putting a towel on the tub to stop the water. 4. The heater/air conditioner would make a loud noise. Turning on and off randomly. My husband had to keep slapping heater/air conditioner with his hand at night to stop the noice. 5. Lastly, the maid did not service our room on Sunday 4/6/25. We left the room before noon. We removed the “Do Not Disturb” sign, expecting our room would be serviced, only to find the maid did not give us clean towels, the trash was not emptied, the bed was not made and the television remote was not working, so the TV was stuck on. We had to turn the television off manually when we got back in the evening from visiting family and my husband’s dad funeral.

    Property response:

    Jim, Thank you for letting us know about the shower curtain. We just had the walk in part of the handicap shower installed. We will get that shower curtain replaced as soon as we find one of a much longer length. No one has told us about the heater/AC making noises until you, so I will have the maintenance man get right on that and find out if something is wrong with it and fix it or replace it. I wish you would have told us of these issues while you were here and we would have done our best to fix them for you right away. The housekeeping service. I would like to apologize for that. She did have written down that you had the Do Not Disturb sign on your door but the housekeepers know that they are supposed to go back through the halls and look for rooms that have taken their Do Not Disturb signs off of the doors and complete their rooms. This will be addressed with her today. Thank you for your review Sherri

    Jim, Thank you for letting us know about the shower curtain. We just had the walk in part of the handicap shower installed. We will get that shower curtain replaced as soon as we find one of a much longer length. No one has told us about… Show more

    Cobblestone Inn & Suites - Denison | Oak Ridge
    8 April 2025
  • 7.0 Good
    Phil

    Reviewed: 4 March 2025 · Stayed in February 2025

    Verified review
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  • Vida

    Reviewed: 23 September 2024 · Stayed in September 2024

    Verified review

    Location and Helpful-Friendly Staff🙏🏼

    N/A

    Property response:

    We are excited to know that you enjoyed your stay with us. We look forward to your next visit. Have a Wonderful Day Sherri

    Cobblestone Inn & Suites - Denison | Oak Ridge
    24 September 2024
  • Russell

    Reviewed: 11 August 2024 · Stayed in August 2024

    Verified review
  • Ronald

    Reviewed: 11 June 2024 · Stayed in June 2024

    Verified review
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  • Eric

    Reviewed: 2 June 2024 · Stayed in June 2024

    Verified review

    The location was great for us. It was easy to get to. The room was clean and the bed was comfortable.

    We were placed in room 100. Families gather in the main breakfast area and this being the closest room it was noisy. Guests walk by room and stand nearby as they finish conversations for the night. Then the next morning noise again as the work out room is next door. This is not a room that should be used for guests. Breakfast - items like the potatoes and waffle mix were out and needed to be replenished. Only one other family in the breakfast area at the time as us. Checkout - No customer service was given. We weren't asked how our stay went.

    Property response:

    I am so sorry you were disappointed in your stay with us. Next time we will make sure you are placed in a quieter room. I'm terribly sorry that the end of night conversations happens around your door. We will see what we can do to eliminate that from happening. I also apologize that the breakfast items were out and not replenished. This really isn't a usual thing. The staff usually is very good at keeping things replenished, and making sure there is enough for ALL. I will discuss the customer service issue at check out with the Front Desk Staff. They should ALWAYS ask how your stay was. Your review is very much appreciated. It helps us to work on the areas we are having issues with.. We look forward to your next stay. Sherri

    I am so sorry you were disappointed in your stay with us. Next time we will make sure you are placed in a quieter room. I'm terribly sorry that the end of night conversations happens around your door. We will see what we can do to elimin… Show more

    Cobblestone Inn & Suites - Denison | Oak Ridge
    3 June 2024
  • 7.0 Good
    Daniel

    Reviewed: 27 May 2024 · Stayed in May 2024

    Verified review

    Comfortable bed, nice linens.

    Noisy,we were right next to the back door. Bed was too tall to get into bed.

    Property response:

    Thank you for taking the time to leave us a review. I am sorry that you had a room next to the back door. Next time you stay with us please ask the Front Desk for a room in the middle of the hall and we will do our best to get it for you. We do have step stools to make it easier to get into the beds. I apologize that you had issues. We do look forward to your next visit with us. Sherri

    Thank you for taking the time to leave us a review. I am sorry that you had a room next to the back door. Next time you stay with us please ask the Front Desk for a room in the middle of the hall and we will do our best to get it for you.… Show more

    Cobblestone Inn & Suites - Denison | Oak Ridge
    28 May 2024
  • Victoria

    Reviewed: 16 May 2024 · Stayed in May 2024

    Verified review

    Love the nice and quiet location. Room was perfect and cozy.

    It was a little on the pricey side.

    Property response:

    So happy to hear you were nice and cozy here. We enjoy hearing that you liked your stay. Sherri

    Cobblestone Inn & Suites - Denison | Oak Ridge
    16 May 2024
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  • Hicks

    Reviewed: 16 March 2024 · Stayed in March 2024

    Verified review

    My husband enjoyed the breakfast. It is a very good location.

    Nothing

    Property response:

    Thank you for leaving us your review. So glad to hear that your husband enjoyed his breakfast. I've been working on making a better breakfast for our guests. Glad to know it is working. We look forward to your next stay with us

    Cobblestone Inn & Suites - Denison | Oak Ridge
    17 March 2024
  • Hicks

    Reviewed: 24 February 2024 · Stayed in February 2024

    Verified review

    The bathroom is cold.

    Property response:

    I'm so sorry to hear that you thought the bathroom was cold. I really hope you enjoyed your stay other than that. We hope you come to visit us again soon. Sherri

    Cobblestone Inn & Suites - Denison | Oak Ridge
    24 February 2024
  • Joseph

    Reviewed: 15 February 2024 · Stayed in February 2024

    Verified review
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  • Gann

    Reviewed: 14 September 2023 · Stayed in September 2023

    Verified review

    The property looked clean, and up to date.

    Too far from original hotel I booked!!!

    Property response:

    I apologize that this happened to you. We do not have access to the other hotels system so it wasn't us that moved you it would've been the Majestic Hills location that moved you and we just accomadated that reservation. I believe you were going to say you didn't get the extra bed that you requested, I am sorry. Next time just let my Front Desk Staff know if anything is forgotten and we will definately get it for you but we will do our best not to forget anything. I do hope you come again and stay with us. Sherri

    I apologize that this happened to you. We do not have access to the other hotels system so it wasn't us that moved you it would've been the Majestic Hills location that moved you and we just accomadated that reservation. I believe… Show more

    Cobblestone Inn & Suites - Denison | Oak Ridge
    15 September 2023
  • Robert

    Reviewed: 26 July 2023 · Stayed in July 2023

    Verified review
  • Alyssa

    Reviewed: 14 May 2023 · Stayed in May 2023

    Verified review

    very clean. front desk girl at night check in was very friendly. quiet location. comfortable beds

    breakfast and wifi not very good. seemed overpriced

    Property response:

    Alyssa, Thank you for your review. I would like to apologize for the wifi. We are working on getting something better. I am sorry about the breakfast as well. The company we get our supplies from were out of our normal eggs and we used something new. We are getting the others back real soon. I hope you come stay with us again. It was our pleasure to have you here. Sherri

    Alyssa, Thank you for your review. I would like to apologize for the wifi. We are working on getting something better. I am sorry about the breakfast as well. The company we get our supplies from were out of our normal eggs and we used … Show more

    Cobblestone Inn & Suites - Denison | Oak Ridge
    15 May 2023
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  • Hugo

    Reviewed: 16 April 2023 · Stayed in April 2023

    Verified review

    breakfast eggs, scrambled was ok, but they were gritty, like they had corn meal in them.

    Property response:

    I sooo apologize for the eggs for breakfast. They were out of our usual eggs so I tried something different. I guarantee we will not be using them again. Next time you stay with us they will be better. Sherri

    Cobblestone Inn & Suites - Denison | Oak Ridge
    17 April 2023
  • Leslie

    Reviewed: 4 April 2023 · Stayed in April 2023

    Verified review

    Beds

    Scramble eggs had funny texture as a taste

    Property response:

    Leslie I apologize for the eggs. Our regular eggs were out of stock and I had to get different ones. Just so you know I will not be buying that kind again, and we have our regular ones back as of today. I appreciate you letting me know tho. Sherri

    Leslie I apologize for the eggs. Our regular eggs were out of stock and I had to get different ones. Just so you know I will not be buying that kind again, and we have our regular ones back as of today. I appreciate you letting me know … Show more

    Cobblestone Inn & Suites - Denison | Oak Ridge
    5 April 2023
  • Douglas

    Reviewed: 15 March 2023 · Stayed in February 2023

    Verified review

    clean with excellent staff

    Property response:

    Thank you so much for your review. We enjoyed having you here. We all hope this means you'll be back soon. Sherri

    Cobblestone Inn & Suites - Denison | Oak Ridge
    15 March 2023
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  • Brooks

    Reviewed: 19 February 2023 · Stayed in February 2023

    Verified review
  • Darreld

    Reviewed: 6 February 2023 · Stayed in February 2023

    Verified review
    Property response:

    Sleeping like a baby is the best way to sleep. So happy to hear you slept well. We look forward to your next visit Sherri

    Cobblestone Inn & Suites - Denison | Oak Ridge
    6 February 2023
  • Bridgette

    Reviewed: 2 January 2023 · Stayed in January 2023

    Verified review

    The breakfast was okay. Clean and always had hot coffee

    Shower had something in it..glue maybe? And we found a beetle in the bathroom..

    Property response:

    Bridgette, Thank you for letting us know about the beetle. I will give out pest control guy a call ASAP. We will check out the tub. We tried to fill some cracks in a couple of them and I apologize we might not have gotten all the filler sanded down enough. We will look into that. Again thank you for letting us know. Next time you stay I hope it will be better.

    Bridgette, Thank you for letting us know about the beetle. I will give out pest control guy a call ASAP. We will check out the tub. We tried to fill some cracks in a couple of them and I apologize we might not have gotten all the filler … Show more

    Cobblestone Inn & Suites - Denison | Oak Ridge
    2 January 2023
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  • Mayola

    Reviewed: 26 December 2022 · Stayed in December 2022

    Verified review
  • Brooks

    Reviewed: 12 December 2022 · Stayed in December 2022

    Verified review
  • Shae

    Reviewed: 28 November 2022 · Stayed in October 2022

    Verified review
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