The white older lady in the pool was very rude

Stayed in February 2024

The inconvenience of being woke up at 12:30 am by security, stating I wasn’t supposed to be in my room. Later finding out staff made a mistake. Very unprofessional and disappointing. My family and I were offered complimentary late checkout, which we accepted.

The property’s cleanliness was top notch. Outstanding guest service reps and overall safe.

Stayed in February 2024

Need Hotel shuttle to airport. More time slots for pickup and drop off at Attraction parks, theme parks.

Waterpark. Entertainment

Stayed in February 2024

The room was a little old looking

The water park was fun

Stayed in February 2024

Pillows were quite uncomfortable. Water park does close early (5 or 6 pm) which was kind of a bummer but main pool and hot tub are open until 10.

I was in room 5214 and loved our view. When we got to our room we noticed the TV didn't work. I texted the front desk and we went for a walk around the property. When we got back the TV was fixed. I appreciated the fast service.

Stayed in January 2024

Humidity level in the room (everything was wet and foggy the first day) and noise level (we were beside the waterpark and machines were loud).

Complimentary breakfast, location, pool.

Stayed in January 2024

There was a lady in the reception she was Spanish and she was really rude. I think they need to teach their staff how to treat their guests in a better way.

The location was really good. 20 minutes far from the Universal Studio and really close to so many different restaurants

Stayed in January 2024

Location was great

Stayed in January 2024

Everything. The water park and Buffet.

Stayed in January 2024

Pillows could be a lot better. No microwave either.

Everything was great. We had a ball. Love the arcade and water park. Very clean and friendly staff.

Stayed in January 2024

The water was supposed to be heated but on the cold side. It could have been warmer. One of the bartenders was extremely rude to me at the tiki bar. I ordered and she walked away from me and told another bartender that she couldn’t understand me. She didn’t even try to understand me. I felt like she just didn’t want to serve me.

I like the covered splash area for my toddler.

Stayed in December 2023

The arcade we couldn’t retrieve our winning tickets. Waiting for awhile and an employee never showed after they say they will be at the counter soon.

Having the room connection was great..The breakfast buffet was aweso. Even though it was a short visit to this hotel but will book again my family loved the water park.

Stayed in December 2023

There was nothing not to like.

I loved the location and the facilities. The hotel had its own laundromat where we managed to get our laundry done after a busy week at Disney. The nearness to the Premium outlets was an added bonus. The bus stop was just outside the hotel.

Stayed in December 2023

The room didnt look anything like what we saw on Booking. It was something I would expect from a motel 6. We booked the room for 4 people and had a very hard, queen mattress as well as a tiny pull out couch that barely held my 60# 10 year old. His bed was barely better than the linoleum floor and the ac for the whole room blew right onto him. We stayed 5 nights and it was extremely uncomfortable and we were sore every morning/woke up several times a night in pain.

The waterpark and other amenities were really great. Staff was nice and informative. It was clean.

Stayed in November 2023

Bit pricey and the water park pool wasn’t heated

Water park and location

Stayed in January 2024

A few shampoo on the room, parking charges and charges for early check in, not the charge but the atendent could tell us to wait on the pool area before room availability

Easy access and clean. Breakfast is good and accessible too.

Stayed in January 2024

The bathroom kept clogging up other rooms which affected our room and the smell of the hotel altogether. Also, the pools were barely heated. They could have definitely made them a bulwark considering we were here visiting during winter.

The breakfast

Stayed in January 2024

only 1 bathroom for 5 people in my apartment room, could have taken less cabinet space and added another bathroom, dated furniture in the room

Water Park tickets included with room price

Stayed in December 2023

My room was missing a pull out mattress the refrigerator was not working.

Guest service was very helpful at checking .

Stayed in December 2023

Beds are not comfortable at all

Location

Stayed in December 2023

I didn't like the door inside the bathroom that connected to the other room. The neighboring guests were loud, and I wasnt sure how secure the door was. The breakfast buffet was very disappointing yet very expensive, we left hungry; powdered eggs, out of waffle mix, out of milk, out of bacon, microwave sausage, fruit consisted of honeydew melon, canteloupe and peaches.

I liked the prime location, along the very lively international drive, lots to do and see. Pool was beautiful, clean, hot tub felt amazing. Room was clean.

Stayed in December 2023

Parking at night was too far

Breakfaat was good, but wanted a little change after 3 days

Stayed in December 2023

The breakfast didn’t have no selection for the who don’t eat pork

The location was in the heart of everything. It was worth my money and stay.

Stayed in December 2023

They forgot to mention that they hadn’t fix something in the bathroom.

Everything was good and clean

Stayed in December 2023

Windows need better shades. It could make it a little hard if you are an light sensitive sleeper.

The hotel was very clean and family-friendly. The staff was so kind and helpful. Kids enjoyed the pools.

Stayed in December 2023