Reviews of Colonade Motel Suites 2 stars

I was charged twice once for booking.com and then again once I got there, they said that they have no account with booking.com and that they had to charge me another $78 to pay for the room. The room also had no air conditioning. It was very, very hot. The owner or the manager that worked that night was very rude. My wife went down to speak with him and he slammed the door in her face. I was hoping to get a refund if I was charged thank you.

I didn’t like anything

Nothing about it all. Not friendly looked very sketchy. Didn’t look clean and VERY VERY BAD POORLY CUSTOMER SERVICES IN GENERAL. Nothing but uncomfortable attitude response.

The staff weren’t being friendly. Started giving me crap for a question and not a single attitude or unfriendly responses. They look and sounded like they didn’t want me to book with them. Saying they’re full but I booked online saying it was opened.

NA

Bed bugs

Nothing

Got pulled over by the cops asking me what I was doing at that motel if I have drugs in the car. They were baby roaches. the ceiling fan didn't have the light cover the front door has a crack in it you can see through it and it didn't shut right and the windows you can see through them you had to put something on it. the remote control didn't have batteries. the bed had the spring popping out. the restroom sink was broken. and the pictures from online were nothing like it said it was.

We booked for convenience.

We showed up for our reservation only to be told we couldn’t be housed there but had to go to their other property 3 blocks away.

nothing

The check in lady said there was only 1 room left so I took it. The room looked condemned. The two filthy/bloody/brown stained/bug filled mattresses were hidden by tucked in clean sheets. Bugs were everywhere = floor, walls, beds, kitchen cupboards. The place was filthy and looked like a storage area. The entrance door couldn't protect against anything, it was a weak wooden bedroom door with a small bolt on it. I did not see a heater or air conditioner in it. Super scary people stay here. My 17 year old daughter would not stay in it and said she'd sleep in the car instead. So I had to go and pay another hotel to stay at, and was not given a refund here. If anyone knows the number to the Mesa AZ building inspection agency = please call them and get this place shut down.

Nothing. I went with my employees. They charged me $225, said I have to pay now. I said I paid on line. The manager (lady) said no, you have to pay now. So I did. Then she says, we do not have any rooms here, you go to our sister motel "Miles Motel". First they said we have big apartment with 2 bedrooms and 2 baths. I said no w need 2 separate rooms. The lady gave me 2 rooms but they were single bed. I had told them one room was for 2 people. The lady exchanged the room. The rooms were the most uncomfortable with very low light, very this pillow's, drapes in the window were so this everybody could see you inside. The second room was full of bugs crawling. I gave the keys back for both the rooms (Room 208, 205) and spent 1 hour looking for other place, which we found at 50% more price, but was a beautiful property by Best Western. I think they charged $110 for the most rooms, which does not make sense. I think we should get our money back since we did not stay in the motel. Thanks.

Nothing

Roaches under the bed, in the tub, everywhere, very dirty

The layout I guess

Roaches, smelt like 60 years of cigarettes, refrigerator broken,

The smell and cleanliness was horrible.

Nothing I've got pitchers to send you how nasty it was, First off bathroom toilet would not flush and there was no toilet paper, Sink and bathtub and door nasty , No Towels or wash cloths or bath mat, Door knob have installed can see right through top of it hardly could get it to shut or open loose, Bed was so stained and bedding stank so bad, I had to remove it and put them in scented garbage bags so I couldn't smell them and used me own till next day curtains don't cover windows you can see though sides and middle there's at least 2 inches from bottom see though and sun shines under and door knob, So much dust and looks like mold not sure The fan in kitchen has so much dust on it plus don't even know if it works the vents and exhaust fan Are disgusting and corners and ceiling are filthy send ing you pitchers first night I didn't even have a TV. There was no trashcan no remote tv didn't work any way. I had to buy cleaning supplies to clean it so I could handle the smell I scrubbed there tub&sinks and the bed well after seeing the end of the bed then the top I couldn't lay down init again. It dam sure was not worth even 5 Dollars let alone over 200

Being upstairs all around just plain disgusting everything. No TV toilet not flushing, No toilet paper no towels or washcloths, No trash can, nasty bed bedding whole room. I would like a refund. Or at least a free night somewhere else. I never want to go there again.

Nothing

They don’t care about cleaning nothing and making sure it’s clean it’s all half work

The staff was friendly and refunded my room

Cockroaches in every room

The first night besides the loud neighbors. It was fine. Strong cleaning smell

The second night, my daughter and I were up all night because of the bugs and bed bugs. She got a lot of bites the second night. And other bugs climbing everywhere. We kept the lights to detour those bugs. I do have a lot of pictures of the second night stay. My five year old daughter didn’t sleep not more then three hours and I at most two hours a sleep. I tried to express everything in nice manner and a polite way… the front desk lady wouldn’t even acknowledge me to even ask for a refund for one night. Would not recommend

Nothing and it has false advertisement.

Very dirty and moldy.