Reviews of Colonial Hotel 3 stars
625 Betty Spring Road, Gardner, MA 01440, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewOld-school vibe is as really cool!
The breakfast was expensive and horrible. Save your money and get breakfast somewhere else. Also, the room smelled a little musty but being able to open the windows was awesome!
Thank you for sharing your feedback. We are glad you enjoyed the old-school vibe! We are sorry to hear that breakfast didn’t meet your expectations. Your comments help us identify areas for improvement, and we’ll be sure to look into both. We hope to have the opportunity to welcome you back for a better experience in the future.
Thank you for sharing your feedback. We are glad you enjoyed the old-school vibe! We are sorry to hear that breakfast didn’t meet your expectations. Your comments help us identify areas for improvement, and we’ll be sure to look into both. … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNice location, attractive building.
Very over priced, AC broken, Wifi did not work, no USB connections, staff uninterested, no breakfast available. Room was next to exit where all staff used to smoke dope so constant noise and smell of marijuana!
Thank you for taking the time to leave a review. We love hearing from our guests and are always looking for ways we can improve. I am sorry that you stay did not meet your expectations. This certainly is not our intention. We take all reported maintenance issues with seriousness and move promptly to correct any issues we have been made aware of, I will be sure to have our property management team ensure this was done. Your room was a pet room. For the convenience of pet owners, these rooms are placed by our rear exit which leads to a grassy pet area. As it is an exit, it is sometimes used by guests for smoking. It is not an area that is used by the staff, and I am unaware that has been done so, but I am will be sure to reiterate this policy. Thank you again for bringing your concerns to our attention.
Thank you for taking the time to leave a review. We love hearing from our guests and are always looking for ways we can improve. I am sorry that you stay did not meet your expectations. This certainly is not our intention. We take all repo… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBeds were very high for me I am handicapped and bathroom was not good for me I need walk in Shower
Thank you for taking the time to provide feedback Denise. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear that our guest room was not a good fit for you. I can see that you booked a standard room and not one of our accessible rooms. While neither have a walk in shower, our accessible rooms are equipped with larger bathrooms and grab bars by the rub and toilet. I will be sure to pass on your concerns to our property management team. I am pleased to see that you still were able to enjoy your stay and I hope we will see you again the next time you are in the Gardner area.
Thank you for taking the time to provide feedback Denise. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear that our guest room was not a good fit for you. I can see that you booked a standard … Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable, pool
Double charged plus deposit not authorized, front desk refused to refund, or make restitution. Took over 1 week to resolve ,
Thank you for your feedback Michael. We love hearing from our guests and are always looking for ways we can improve. It does look like your card was charged twice in error and that a refund was issued immediately. While charges seem to go through right away, refunds usually take at least 72 hours to show on accounts. This would not be something we would have any control over. I do apologize for any inconvenience this may have caused you. Of course, that would not have been our intention. I hope this occurrence did not put a damper on your stay and I hope will see you again the next time you are in the Gardner area to allow us a chance to prove our dedication to hospitality.
Thank you for your feedback Michael. We love hearing from our guests and are always looking for ways we can improve. It does look like your card was charged twice in error and that a refund was issued immediately. While charges seem to go t… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIt’s so cool!
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team helped make it a memorable one. Your feedback means a lot to us, and it truly motivates our staff to continue delivering exceptional service. We hope to welcome you back again soon for another wonderful stay.
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team helped make it a memorable one. Your feedback means a lot to us, and it… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLove everything The restaurant, the rooms and staff are all excellent.
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team helped make it a memorable one. Your feedback means a lot to us, and it truly motivates our staff to continue delivering exceptional service. We hope to welcome you back again soon for another wonderful stay.
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team helped make it a memorable one. Your feedback means a lot to us, and it… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWe didn't have the breakfast, so can't comment on that. The location was perfect for us as it was close to our family. But there are so few hotels in that area to choose from that we are amazed more people don't stay there. We really feel at home when we are there. Great place.
Can't think on a thing we didn't like.
I am so happy to hear you enjoyed your stay with us. I hope we see you again the next time you are in the Gardner area.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewEverything is there you need. Don't have to leave. Rooms are beautiful, staff is exceptional, restaurant serves food that is beyond delicious.
I am so happy to hear you enjoyed the property. I will be sure to pass your compliments onto our staff. I hope we see you again the next time you are in the Gardner area.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI came off the Midstate trail after 4 days of solo hiking and camping and the staff really took care of me and my sore and tired body. They showed me to the laundry, the hot tub and the restaurant, where I had an excellent meal. Best sleep in that awesomely appointed room. The hotel is gorgeous. I will make this my annual finishing point for some TLC after a long hike.
Your photos online do not do justice to the property. Please show off a bit online and run some more marketing. People need to know more about The Colonial Hotel.
Thank you for the wonderful feedback. I am happy to hear the staff was accommodating and you were able to take advantage of some of our amenities. I will certainly pass your compliments and suggestions onto our team.
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBeautiful! The bar and drinks were good! Room WAS comfortable and clean
There was no breakfast buffet and we had to pay for morning coffee and toiletries that other hotels offer complimentary And the pool water was ice cold !!! 🥶🥶🥶🤢🤢🤢
Thank you for your feedback Elizabeth. We love hearing from our guests, I am happy to hear the room was to your satisfaction and that you enjoyed your stay with us. Our pool is heated to Board of Health Guidelines (80 degrees) and while we understand that this is not to everyone's liking, we have to consider the health and safety of all of our guests. I will also be sure to pass on your concerns regarding breakfast. Thank you again for bringing them to our attention.
Thank you for your feedback Elizabeth. We love hearing from our guests, I am happy to hear the room was to your satisfaction and that you enjoyed your stay with us. Our pool is heated to Board of Health Guidelines (80 degrees) and while we … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLove the room and the property is beautiful. Mary the bartender is also amazing and we always enjoy seeing her.
Fire alarms went off at 6 am. Which has never happened there. I mentioned it to the staff when checking out and the said it was a weird thing. I feel like they should have offered a discount on the next stay or something. We got a room to get away from all the noise and to be able to sleep in. The fire alarms going off made that difficult. It wasn’t a busy night so offering a discount to anyone that mentioned the fire alarm shouldn’t have been a problem.
Thank you for your feedback Theresa and thank you for your continued patronage. We love Mary too and it is always nice to see her service appreciated. I am sorry to hear that our fire alarms interrupted a peaceful night sleep. Of course this is never our intention. In a perfect word it would go off in between check-outs and check-ins. This system is in place and protocols followed to ensure the safety and well being of all of our guests and in situations like these we must prioritize this above guest comfort. Thank you for bringing your concerns to our attentions. I hope we see you again and you continue to take advantage of our beautiful property, genuine hospitality, and safe accommodations.
Thank you for your feedback Theresa and thank you for your continued patronage. We love Mary too and it is always nice to see her service appreciated. I am sorry to hear that our fire alarms interrupted a peaceful night sleep. Of course thi… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGreat staff, plenty of parking, nice televisions, clean and nice bathroom, and aesthetically pleasing.
The hot tub did not get hot, it was lukewarm. In addition, some of the jets in the hot tub were shooting out cold water.
I am happy to hear you enjoyed your stay Anastasia. I am sorry that you did not find our hot tub settings to your liking. We have it set to the Board of Health recommendations which is between 100 and 102 degrees. We check this often to ensure this is what the temperature is. While we understand that many of our guests would prefer a higher setting, we do have to keep in mind the health and comfort of all of our guests. Thank you for bringing to our attention and I hope we see you again the next time you are in the Gardner area.
I am happy to hear you enjoyed your stay Anastasia. I am sorry that you did not find our hot tub settings to your liking. We have it set to the Board of Health recommendations which is between 100 and 102 degrees. We check this often to en… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good but cold
hot breakfast SHOWER WATER TEMPERATURE WAS NOT ADJUSTABLE .... SCALDING HOT OR ICE COLD 3 COLD SHOWERS....UNACCEPTABLE...WAS PROMISED A CONTACT FROM THE MANAGER...NEVER HAPPENED EXPECT COMPENSATION AND CONTACT FROM A MANAGER
I am sorry to hear that our property did not meet your expectations. We always strive for customer satisfaction and it is disheartening to hear when that has not been achieved. I have investigated your issue and as far as I can tell, you never brought this matter to our attention during your stay. If you had, we likely would have been able to address it at the time. Our front desk reported the issue to our housekeeping manager upon your departure who checked the shower which seemed to be working properly and we have received no other complaints. I do understand your frustrations but as we did not have the opportunity to assist you during your stay and there appears to have been no maintenance issue, no compensation will be given. Thank you again for bringing your concerns to our attention.
I am sorry to hear that our property did not meet your expectations. We always strive for customer satisfaction and it is disheartening to hear when that has not been achieved. I have investigated your issue and as far as I can tell, you n… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewClean and comfortable. Liked Hot tub. Friendly staff.
Thank you so much for taking the time to review our property. We're very glad that you enjoyed your stay.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThank you so much for taking the time to review our property. We're very glad that you enjoyed your stay.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified review