237 Commons Way, Williamsburg, Virginia, Williamsburg, VA 23185, United States
#15 of 70 hotels in Williamsburg
Guests' ChoiceBased on 1106 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.2
Facilities
8.7
Staff
9.2
Value for money
8.6
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 August 2025
Smithipatt
United StatesHot water in the bathtub was not hot. It’s okay for a quick shower but not for full recovery shower.
The hotel is new. Breakfast is decent. There is no salad bar, but all the nutrition I want was there. The room was spacious. 2 Queen size beds were more than enough for us.
Stayed in August 2025
Reviewed: 23 August 2025
Elizabeth
United StatesStaff was very helpful and knowledgeable. Excellent location.
Stayed in July 2025
Reviewed: 20 August 2025
Kayla
United StatesAmazing
Stayed in July 2025
Reviewed: 19 August 2025
Beatrice
United StatesWe booked last minute and they accommodated us. Very helpful when booking reservation. Beds were comfortable. The room was clean. Breakfast was good. The area was quiet and safe. Very close to grocerie store, souvenir shops, the water (shoreline) and the routes we take to Mission Point lighthouse.
Stayed in August 2025
Reviewed: 14 August 2025
Culbreath
United StatesThin walls and floors…
Everything was excellent!
Stayed in August 2025
Reviewed: 11 August 2025
Connie
United StatesMore attachments for the universal machine in the fitness center. Breakfast hours should have been later especially on the weekends. 9:30 to END breakfast is too early. 10am would have been very helpful for me.
Breakfast was great! It was plentiful and had variety. The location was very good.
Stayed in August 2025
Reviewed: 5 August 2025
Elizabeth
United StatesThermostats with air conditioning did not work great overnight. Too hot or too cold.
Good price for the room. Updated and comfortable.
Stayed in July 2025
Reviewed: 5 August 2025
Nana
United StatesWish there were more choices for breakfast for diabetics. Scrambled eggs and toast daily with some fresh fruit and bacon is an excellent choice for a diabetic. Wish the shower head had been updated or replaced as the water pressure wasn't that great and the shower head was broken (not changing settings properly) we were in room 412 We loved the hot tub but wished it were actually hot and not just warm. The shower water was hotter than the hot tub. Securing the pool enclosure from outside guests. We witnessed a family open the outside door for other family members/friends (not staying at the hotel) to access the pool and hot tub. The pool should be for paying guests staying in the hotel only, not for outside guests of guests. The outdoor patio should be enclosed with no access other than through the pool area itself. (Higher fence, maybe) Overall, we were pleased with our stay and are hoping to return soon with family. Just need to save the money to afford another long weekend stay, but this time with 2 rooms that sleep 5 each. Hopefully, we can pull it off. Would be nice if you offered discounts sometimes or stayed 2 nights get a night free or something. Just a thought or suggestion. Can't say enough about the very friendly staff and cleanliness of the entire property.
Love the friendly staff, cleanliness, comfort, location. Love the hot tub
Stayed in August 2025
Reviewed: 3 August 2025
Antarae
United StatesIt was great
The indoor pool
Stayed in August 2025
Reviewed: 31 July 2025
Morishita
United Statessometimes parking was an issue
great location and was well kept and equipped with everything needed
Stayed in June 2025
Reviewed: 28 July 2025
Joshua
United StatesThe receptionist was extremely joyful and welcoming! The property was extremely clean and well decorated! There were facilities for whatever you or your family maybe need or want. Zero sound issues and wonderful staff!
Stayed in July 2025
Reviewed: 27 July 2025
Workman
United StatesBeds were very uncomfortable.
Front desk staff was absolutely on point. Excellent customer service!
Stayed in June 2025
Reviewed: 27 July 2025
Stacy
United StatesThe pool chemicals were overbearing to the point where your eyes were hurting.
It was near the attractions, quiet and relaxing
Stayed in July 2025
Reviewed: 23 July 2025
Boy
United StatesBreakfast can be better is mostly biscuits and gravy
Room was cleaned and quiet environment
Stayed in July 2025
Reviewed: 20 July 2025
Merrick
United StatesNot much
Great customer service;rooms in great condition, family centered and loved hot breakfast. Great visit
Stayed in July 2025
Reviewed: 20 July 2025
Megan
United StatesN/a
It was clean, and really nice. I didn’t do the free breakfast but I’m sure it wasn’t bad. Very friendly staff also. The pool was even open till 10-11pm.
Stayed in July 2025
Reviewed: 20 July 2025
Little
United StatesEverything was goid
Breakfast was good. Needed coffee creamer other than half and half.
Stayed in July 2025
Reviewed: 12 July 2025
Monique
United StatesMy room had the hot tub inside. The type of curtains did not allow you to pull them all the way closed for privacy…. There were no blinds… so I just had to be mindful of that. Also, my room shower. The water was not warm when I went to take a shower before check out…. I did report all of these things to the person on duty so that they can make it better for the next person.
It was very clean . Staff was very professional, which is the bare minimum you can be and exceeded that expectation by being friendly attentive and a resource….The in room hot tub felt amazing & the elevator moves efficiently.
Stayed in June 2025
Reviewed: 12 July 2025
Montae
United StatesN/a
The property was beautiful!!! I love the indoor pool, and I love that the hotel didn’t sit on the main road. We will definitely be returning
Stayed in June 2025
Reviewed: 8 July 2025
Rachael
United StatesThe pool chemicals were severely off. Too much chlorine that it was causing multiple to cough and eyes water. I had to tell the manager and he came and turned the auto treatment down. This could have been quite dangerous. Also, while the breakfast was good, they didn’t have staff to keep the dining area tidy for the large volume of guests. This can be a simple fix with one additional staff member.
The room was fantastic and clean. Nice layout too.
Stayed in July 2025
Reviewed: 30 June 2025
Deanna
United StatesThe hallways were hot
I really liked every about this place! It was clean and smelled good. It was definitely worth the money to stay here even got upgraded from the king suite to the king suite with the jacuzzi
Stayed in June 2025
Reviewed: 29 June 2025
Deitra
United StatesI did not like the breakfast and after taking shower too much water ended up on the floor.
The bed was comfortable, the hotel was clean, and staff were pleasant.
Stayed in June 2025
Reviewed: 25 June 2025
Maria
United StatesThe price is a bit high for a one night stay compared to other local hotels.
We love staying at this hotel. We are annual pass holders at Busch Gardens and this is where we stay every time we visit. The staff goes above and beyond, the breakfast is delicious and the room with the sofabed fits our family of 4 perfectly.
Stayed in June 2025
Reviewed: 22 June 2025
Beakes
United StatesUpdated and friendly staff
Stayed in June 2025
Edwinstowe, UK
Fife, USA
Marrakech, Morocco
Gérardmer, France
Tossa de Mar, Spain
Split, Croatia
Marina di Ragusa, Italy
Yerevan, Armenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content