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Reviews of Best Western Plus Addison/Dallas Hotel 3 stars

14975 Landmark Boulevard, Addison, TX 75254, United States

#12 of 21 hotels in Addison

Guests' Choice

Review score

Based on 218 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.8

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.8

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 1 August 2025

    7.0
    You get what you pay for, and that’s ok.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    nothing… Oh, the coffee machine wasn’t working very well.

    I was travelling to a seminar and wanted a cheap room to sleep, wash and leave my bag, that was also close to the very expensive hotel where the seminar was being held. That’s what I got.

    Stayed in July 2025

  • Reviewed: 20 June 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights

    Breakfast is not excellent at all, its just poor.

    Chairs in the rooms are really old and not in good conditions, I asked them to change the chair, they changed the chair but replaced chair was also in bad condition. they need to change the chairs.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Bathtub - Mobility Accessible/Non-Smoking
    • Stayed 1 night

    It was very hot in the gym- I think there was no AC.

    Stayed in June 2025

  • Reviewed: 11 June 2025

    6.0
    Bearable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 3 nights

    The room was in a noisy part of the building. Next to an exit door that slammed shut all hours. The shower head was broken and the staff did not repair after being asked to do so.

    Good location for us. Good breakfast.

    Stayed in June 2025

  • Reviewed: 13 May 2025

    7.0
    Footy trip with my son
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    We had to ask for room to be cleaned multiple times and for fresh towels / bedding we where there a week manager want the greatest of help and still waiting for an email from them regarding this

    Breakfast was good great location facilities ok

    Stayed in April 2025

  • Reviewed: 31 March 2025

    6.0
    It was mediocre- won't be back, hard bed and cracked tub and bad lighting
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed uncomfortable and jacuzzi tub had a crack in it. Very bad lighting in room and bathroom.

    Location, price and staff.

    Stayed in March 2025

  • Reviewed: 23 February 2025

    6.0
    Good location but wouldn’t stay here again
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Smelled like weed, the toilet had pubic hair stuck around the bottom,vending machine drinks were not cold

    Good location

    Stayed in February 2025

  • Reviewed: 15 February 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room with Bathtub - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beeakfast

    The hotel breakfast is too poor..

    Stayed in February 2025

  • Reviewed: 6 February 2025

    8.0
    Great stay at a convenient location.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 4 nights

    Staff excellent and very helpful and responsive. Breakfast was healthy with eggs, sausage, waffles, etc. Great coffee machine with cappucino, mocha, hot chocolate, etc. Rooms comfortable.

    Stayed in February 2025

  • Reviewed: 3 February 2025

    8.0
    A great place to stay for a couple of nights for business trip.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights

    Excellent location. Walking distance to the conference next door. Great value for money. Had everything I needed. A great stay over all.

    Stayed in February 2025

  • Reviewed: 20 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness, location wasn't too bad for why we were there, and breakfast was good and warm.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    8.0
    This hotel was affordable and in a wonderful spot!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Our shower did not have a shower curtain and the AC was a little loud, but overall.. it was a great stay!

    The location of the hotel was in a very nice spot, the breakfast was great, and the staff were very friendly!

    Stayed in October 2024

  • Reviewed: 27 September 2024

    7.0
    It was stressful but Best Western was great.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Early checkin was difficult and I was in town short time only

    Location and price

    Stayed in September 2024

  • Reviewed: 17 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was put away before I came down...probably my fault though..no room cleaning for the 3 days I stayed

    Quiet, location..nothing fancy..good price for the money...Front desk asked me about my stay, my trip there...she was very nice

    Stayed in September 2024

  • Reviewed: 12 August 2024

    6.0
    it's OK for one night stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    not in the greatest neighborhood

    it was conveniently located for us and clean

    Stayed in August 2024

  • Reviewed: 29 June 2024

    8.0
    Disappointed in breakfast but will probably stay here again.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was mostly empty by 8:30am. Not well maintained. Bacon very watery and so thin was see through and not really cooked. Never seen that before. Eggs were prefabricated like tiny frisbees. 2 of 3 juices empty but water was good and cold.

    Room was very nice and staff was friendly.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    I liked staying here and I recommend it.
    • Solo traveller
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 6 nights
    • Submitted via mobile

    Back door which was beside my room was slamming really bad and making loud sound. Having a breakfast is a positive thing for a hotel, and this one has. But it was not that good. But since I don’t have any experience in American hotels, I can not copmpare. My experiences are from other continents

    Good staff, polite, welcoming and helpful. It is a great management to have such a good team. Good location. Clean

    Stayed in June 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room wasn't the one I paid for

    Price and clean

    Stayed in March 2024

  • Reviewed: 9 April 2024

    8.0
    It was pleasant.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was very clean and there was a nice smell in the facility. The room were spacious. You where even able to open the window for some fresh air. The area seems safe and put together.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    6.0
    Overall was ok for a 1 night stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The room had a musky mildew smell although room was clean. Beds were comfortable.

    Good location for night life. Was within walking g distance to many restaurants and attractions.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Adequate for level of hotel, except television system has issues, + $50.00 charge for late check-out
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Television was impossible to navigate; therefore we were not able to use it. Hotel charges $50.00 for late check-out - after 11:00 a.m., we have never had this charge for leaving an hour later from a hotel.

    Staff tried to be very helpful, but had limitations due to rules/facilities. Room was made up daily; housekeeping staff were conscientious.

    Stayed in March 2024

  • Reviewed: 4 February 2024

    6.0
    I would say ok. Could not get sleep because of the sagging bed.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    The directions to the room were not clear(the signs). No Exhaust in/out of the bathroom. We were two people but were not provided two soaps. No mat adjacent to the bathtub to clean legs after shower. Mainly the bed was the worst(it's a sinking matress). Could not sleep on that bed(I recommend to buy Zinus Memory Foam bed- they are really good).

    Location is good. I liked the view of the pool. Ambience of the room was good. Quiet place to stay.

    Stayed in January 2024

  • Reviewed: 24 September 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds and Roll-In Shower- Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Coffee out of a programmable machine? It was not good Coffee, this machine has to go!

    Hotel was nice, comfortable, breakfast was good

    Stayed in September 2023

  • Reviewed: 23 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The drink machine that juice comes out of was nasty. Need cleaning apple juice dirty

    It was comfortable. Staff nice.

    Stayed in September 2023

Showing 1 – 25

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