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  5. Reviews of Red Roof Inn & Suites Houston – Humble/IAH Airport

Reviews of Red Roof Inn & Suites Houston – Humble/IAH Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9821 West FM 1960 Business Road, Humble, TX 77338, United States

#42 of 44 hotels in Humble

Guests' Choice

Review Score

Based on 93 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.5

  • Location

    7.1

  • Facilities

    6.0

  • Staff

    7.0

  • Value for money

    6.4

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 3, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Superior King Room Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness of the covers and towels were not the best

    Easy to get to every where

    Stayed in August 2025

  • Reviewed: November 8, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No work out facility, one washer and one dryer works, staff was lazy front desk...

    Cleanliness

    Stayed in November 2024

  • Reviewed: August 9, 2024

    4.0
    Staff is crazy
    • Leisure trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A lady from staff tried to kick us out of the room before 11am check out. And threatened to call the police on us. She used her key to try and enter our room without permission. She claimed we were not registered for the room and someone else was. Even after showing her proof that it was our room, she still kept insisting we leave immediately before she called the police. The other person who claimed it was his room realized he made a mistake. Turned out the other guest was at the wrong hotel. We never got an apology for the error or the inconvenience. All she had to do was just check the register to see the guy was not registered for our room.

    The room was clean and pleasant Beds were comfy

    Stayed in August 2024

  • Reviewed: August 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior King Room Disability Access Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They charge me 50 dollars more then for I had book for, no iron nor t

    Stayed in August 2024

  • Reviewed: September 16, 2023

    5.0
    Fair
    • Business trip
    • Group
    • Superior Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bugs

    Wouldn't let my family stay here bit fine for work

    Stayed in August 2023

  • Reviewed: August 11, 2023

    6.0
    It was decent but I won’t stay in room 203 again
    • Leisure trip
    • Solo traveler
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ac wasn’t working properly

    Stayed in July 2023

  • Reviewed: August 22, 2025

    1.0
    Room floor was very dirty with stiky floor, barh tub in need of reserface, roaches roaming all over
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 3 nights

    Clean better the room, resurface bathtub.

    check in.

    Stayed in August 2025

  • Reviewed: August 2, 2025

    1.0
    Very Poor
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didnt like the facilities, the room smelled like smoke, the sheets had holes in it. The ironing board cover had tears in it.

    Nothing at all.

    Stayed in August 2025

  • Reviewed: June 23, 2025

    8.0
    Was a good, comfortable night.
    • Leisure trip
    • Family with young children
    • Superior Room with Two Queen Beds Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Water pressure in the shower was bad. Had a small TV that was hard to see.

    Beds were comfortable. Room was nice.

    Stayed in June 2025

  • Reviewed: June 16, 2025

    1.0
    Horrible, change management.
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I ended up not staying. The staff showed me a room in the first floor and when I went in, the bed comforter had holes from what it looked like cigarette burns (even though I selected non smoking). The room smelled like someone smoked in the room. The staff them took me to another room in the second floor, which smelled like cigarette as well and when I looked at the bathroom there was a cockroach on the sink. I have stayed at another Red Roof and it was wonderful so I assumed it was the same, but to my surprise it was not. I told the staff and he mentioned he was going to process the refund in his end. Would not recommend this hotel.

    The staff was very helpful.

    Stayed in June 2025

  • Reviewed: June 10, 2025

    1.0
    This is a horrible location and y’all should be shut down. I will be writing a review about your loc
    • Leisure trip
    • Solo traveler
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that I have Bedbugs, I should have been accommodated better the man act like I was lying about the sheets, not being clean he came to my room to check the sheets, then lied about only having one sheet

    There was nothing I liked about your location. My room had Bedbugs and then the room he moved me to TV did not work in the light fixture in the bathroom was gone

    Stayed in June 2025

  • Reviewed: June 7, 2025

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Superior King Room Non-Smoking
    • Stayed 1 night

    Super Dirty Bed

    Stayed in May 2025

  • Reviewed: May 20, 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Superior King Room Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Thanks

    Thanks

    Stayed in April 2025

  • Reviewed: May 11, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    no ice all day Saturday,

    the low noise level, no loitering , good price but renovations should be completed and exterminator needed as well, but overall I rested there.

    Stayed in May 2025

  • Reviewed: April 11, 2025

    10
    Recommended low price excellent response if any issues appear
    • Business trip
    • Solo traveler
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Good services

    Stayed in April 2025

  • Reviewed: February 10, 2025

    2.0
    Very disappointing
    • Leisure trip
    • Family with young children
    • Superior Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They had roaches the room was not swept, or the floor was not mopped. The TV was out of order. The tenant at the desk was not halfway at all. He was lazy. He did not wanna come and find a solution for the problem that I was dealing with with the shower being broken in the room I will never stay there again. They don’t even get a star.

    I only like the location

    Stayed in February 2025

  • Reviewed: December 2, 2024

    7.0
    First 3 days were very good so I decided to stay another week.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Superior Room with Two Queen Beds Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I'm a day sleeper, they could have been satisfied to let me clean the room myself and not bother me during the day while I'm trying to sleep.

    Location

    Stayed in November 2024

  • Reviewed: November 24, 2024

    1.0
    Very Poor
    • Business trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty things didn't work

    Filthy roaches and items in room broken don't work

    Stayed in November 2024

  • Reviewed: November 8, 2024

    3.0
    I stay here often. This was the worst visit I’ve had in a year. Just need to update the bed linen.. And finish painting
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed sheets has stains and cigarette burns on the comforter. Low on toilet paper has to ask for more. Trouble with turning on the TV, the remote was filthy, needs to be cleaned. Kids upstairs running back-and-forth in the room upstairs, our room was right below. People with kids should be put downstairs. Could not sleep with the kids running back-and-forth until about 1 AM.

    Friendly staff, great location and price.

    Stayed in November 2024

  • Reviewed: September 22, 2024

    1.0
    Rude , not accommodating to customers, wouldn’t take credit card for deposit, never go back
    • Leisure trip
    • Couple
    • Superior Room with Two Queen Beds Disability Access Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They wouldn’t give me the room even though it was paid for, cause they wouldn’t take a credit card for deposit. Very rude service. Need refund !!! Never go back there!!!!

    Stayed in September 2024

  • Reviewed: August 6, 2024

    1.0
    Very Poor
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    THIS MOTEL WAS FULLY BOOKED

    I DID NOT STAY AT THIS MOTEL

    Stayed in July 2024

  • Reviewed: July 16, 2024

    1.0
    I’ll never use this service again.
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They had no rooms available.

    They had no record of our confirmed reservation.

    Stayed in July 2024

  • Reviewed: July 16, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We booked with Booking.com. Got to the hotel after a long international flight, and the hotel was sold out. Would not honour our reservation. Very dissatisfied with Booking.com. Booked alternative accommodation on alternative website.

    Stayed in July 2024

  • Reviewed: July 10, 2024

    1.0
    Find a better place and don’t attempt to stay here, unless there are no other options
    • Family with young children
    • Superior Room with Two Queen Beds Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I don’t/didn’t like anything

    This property was horrible. Is very unprofessional & Ill prepared. They literally had no way of verifying the booking and pushed my door open stating we did not pay, even after showing confirmation and payment. Made us look for an ATM to pay again in cash. So, we double paid and was treated like garbage.

    Stayed in July 2024

Showing 1 - 25

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