Reviews of Copley Inn & Suites By OYO Akron OH 2 stars
70 Rothrock Loop, Akron, OH 44321, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFood left in rooms from previous people, had to fix tv myself, maintenance didn't have a clue. Paint peeling off, bed was clean but horrible.
Everything but price.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is concerning to hear about the leftover food in your room, the issues with the TV, and the condition of the room. We are taking immediate steps to address these issues, including retraining our staff and conducting thorough maintenance checks to ensure such incidents do not occur in the future. We value your feedback and are committed to improving our services. We hope you will give us another opportunity to provide you with a better experience. Please feel free to reach out to us at ota.escalations@oyorooms.com for any further assistance. Thank you for choosing OYO. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is concerning to hear about the leftover food in your room, the issues with the TV, and the conditio… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewCheap
Dirty, I had rented 2 rooms and one of them had water all over the floor and the other had bed bugs. When we told them about it they refused to do anything about it.
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely regret the discomfort you experienced during your stay, particularly with the cleanliness issues and the lack of assistance from our staff. We understand how frustrating this must have been for you, and we are committed to addressing these concerns promptly. Your feedback is invaluable to us, and we assure you that we are taking the necessary steps to prevent such occurrences in the future. Please feel free to reach out to us at ota.escalations@oyorooms.com if you would like to discuss this further or if there is anything else we can do to assist you. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely regret the discomfort you experienced during your stay, particularly with the cleanliness issues and the lack of assistance from our staff. We underst… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNothing
I got 2 emails confirming our room.. one to me and one sent to my wife.. with confirmation number.. we get to hotel 3 hours before our event that we came from out of town for to be told our room is not available.. leaving us to scrabble to find a hotel .. all hotels were full everywhere.. what a mess.. stay away from this place or be left hanging like we were
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the unavailability of your room despite receiving confirmation emails. We understand how frustrating this must have been, especially when traveling from out of town for an event. Please rest assured that we are looking into this matter to prevent such occurrences in the future. We would appreciate the opportunity to make things right. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will assist you further. Thank you for your patience and understanding. Best regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the unavailability of your room despite receiving confirmation emails. We understand how frustrating this must have be… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood location, friendly staff, great price.
Had a couple room issues that need addressed and were hopefully fixed prior to next guests in the room.
Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our great location, friendly staff, and competitive pricing. We appreciate your feedback regarding the room issues and assure you that we are addressing them to enhance the experience for future guests. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we look forward to welcoming you again soon. Team OYO
Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our great location, friendly staff, and competitive pricing. We appreciate your feedback regarding the room issues and assure you that we a… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNothing we didn't even stay. It's nothing but drugs and over doses that go there. I canceled as soon as I seen the room. Just waiting on my refund. This is not in anyway shape or form where I would've booked. I think you should contact the property and get my money back. I will not be using booking..com again
Dear Guest, Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your concerns regarding the safety of the property. Your feedback is important to us, and we will be addressing this matter with the property management to ensure such issues are resolved. Regarding your refund, please rest assured that we are here to assist you. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will expedite the refund process for you. We appreciate your patience and understanding in this matter. Best regards, Team OYO
Dear Guest, Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your concerns regarding the safety of the property. Your feedback is important to us, and we will be addressing this matter… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThe staff at front desk was nice
Parking wasn’t good. Had to haul everything up the 3rd floor. Room wasn’t cleaned very well.
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our front desk staff to be nice. However, we are sorry to learn about the challenges you faced with parking, the inconvenience of carrying your belongings to the 3rd floor, and the cleanliness of your room. Your feedback is important to us, and we will address these issues with our team to enhance our services. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we hope to have the opportunity to serve you better in the future. Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our front desk staff to be nice. However, we are sorry to learn about the challenges you faced with parking, the inconvenience … Show more
Reviewed: 5 August 2025 · Stayed in May 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe staff was very nice and polite.
The rooms had holes in the walls, the toilet wouldnt flush, and the beds were very uncomfortable
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that our staff made a positive impression with their politeness and helpfulness. However, we sincerely apologize for the inconvenience you experienced with the room conditions, including the issues with the walls, toilet, and bed comfort. Please rest assured that we have alerted our maintenance team to address these issues immediately. We are committed to ensuring a comfortable stay for all our guests and will take immediate steps to rectify these problems. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Copley Inn & Suites By OYO Akron OH
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that our staff made a positive impression with their politeness and helpfulness. However, we sincerely apologize for the inconvenience you e… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewPlace was so sketchy. Open drug use, very loud guests, and all sorts of nonsense.
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear about your experience with open drug use, loud guests, and the unsettling environment during your stay. Your safety and comfort are our top priorities, and we take such matters very seriously. Please rest assured that we are looking into this issue to ensure it is addressed promptly. If you have any further details or require assistance, please do not hesitate to reach out to us at ota.escalations@oyorooms.com. We appreciate your feedback as it helps us improve our services. Sincerely, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear about your experience with open drug use, loud guests, and the unsettling environment during your stay. Your safety and comfort are our top priorities, and we ta… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewStaff quickly addressed problem with first room.
The bed in the first room was broke
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the broken bed in your first room. We are pleased to hear that our staff was able to quickly address the issue and ensure your comfort. Your feedback is invaluable to us, and we are committed to continuously improving our services to enhance our guests' experiences. We appreciate your understanding and the positive rating you have given us. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO. We look forward to welcoming you again. Warm regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the broken bed in your first room. We are pleased to hear that our staff was able to quickly address the issue and ensure you… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewNothing
Everything
Dear Guest, Thank you for taking the time to share your feedback with us. We noticed your review was brief, and we genuinely want to understand more about your experience. Could you please share specific details about your stay, such as the room, service, or amenities? Your feedback is important to us and will help us improve our services. If you prefer, you can also reach out to us at ota.escalations@oyorooms.com. We look forward to hearing from you. Best regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We noticed your review was brief, and we genuinely want to understand more about your experience. Could you please share specific details about your stay, such as th… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewWhen we got there, they could not find my reservation that I made on booking. I had to pay double the price for my room. It was like 1 AM. I was tired so I just paid it. Went to bed. Woke up like around 4 AM with bug bites bedbug bites on my entire skin. I have pictures
There’s nothing to like about this place. There is bedbug in the bed. The rooms are dirty. It was a disaster.
Dear Guest, We sincerely apologize for the distressing experience you encountered during your stay. It is concerning to hear about the issues with your reservation, the unexpected charges, and the unacceptable room conditions, including the presence of bedbugs. This is not the standard we strive to uphold. Please know that we take such matters very seriously and are committed to resolving them. We would appreciate the opportunity to discuss this further and make amends. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details and any additional information you may have. Thank you for bringing this to our attention. We hope to restore your faith in our services. Warm regards, Team OYO
Dear Guest, We sincerely apologize for the distressing experience you encountered during your stay. It is concerning to hear about the issues with your reservation, the unexpected charges, and the unacceptable room conditions, including th… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThey didn't ask for a damage deposit although it said there would be one on Booking.com.
The bed was very firm, and uncomfortable. I tossed and turned throughout most of the night. My lower back was very sore in the morning. There also isn't any breakfast offerings at this motel.. not even fruit, or muffins.. absolutely NOTHING!! The other reviews, and ratings are sadly true...
Dear Anthony, Thank you for sharing your feedback. We’re sorry to hear that the bed and lack of breakfast impacted your stay. Your comfort is important to us, and we appreciate you letting us know where we can improve. We’re glad there was no damage deposit as stated, and hope you’ll consider giving us another chance in the future. Sincerely, Copley Inn & Suites By OYO Akron Team
Dear Anthony, Thank you for sharing your feedback. We’re sorry to hear that the bed and lack of breakfast impacted your stay. Your comfort is important to us, and we appreciate you letting us know where we can improve. We’re glad there was… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe only thing I liked about the property was the location.
Everything. The property needs renovations ASAP.
Dear Stacey, Thank you for sharing your feedback. We’re sorry to hear that your experience at Copley Inn & Suites By OYO Akron OH did not meet your expectations. We appreciate your kind words about our location. Please know that we take your comments seriously and are committed to making improvements to better serve our guests. We hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Copley Inn & Suites By OYO Akron OH Management
Dear Stacey, Thank you for sharing your feedback. We’re sorry to hear that your experience at Copley Inn & Suites By OYO Akron OH did not meet your expectations. We appreciate your kind words about our location. Please know that we ta… Show more
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewShut stains on bed Black mold in bathroom curtain bath tub ..dirty gray .one vile of shampoo two towels .heater didn't work
Dear Guest, We are truly sorry to hear about your recent experience and the issues you encountered during your stay. The conditions you described, including the stains on the bed, black mold in the bathroom, and the non-functional heater, are far from our standards. Additionally, we apologize for the interaction you had with the property owner. Please know that your feedback is taken seriously, and we are committed to addressing these concerns. We encourage you to reach out to us at ota.escalations@oyorooms.com so we can further investigate and resolve this matter to your satisfaction. Thank you for bringing this to our attention. Sincerely, Team OYO
Dear Guest, We are truly sorry to hear about your recent experience and the issues you encountered during your stay. The conditions you described, including the stains on the bed, black mold in the bathroom, and the non-functional heater, … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewI went through 3 rooms because they weren't clean at all the floor wasn't clean the bathroom leaked of urine the shower walls had dirt on it . the blankets were not clean but the sheets were it isn't the same as it use to be very unsanitary
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. It is concerning to hear about the cleanliness issues you encountered, and we assure you that immediate action will be taken to address these matters with our housekeeping team. We are committed to ensuring a better experience for you and all our guests in the future. Please feel free to reach out to us at ota.escalations@oyorooms.com if you have any further concerns or need assistance. Thank you for bringing this to our attention. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. It is concerning to hear about the cleanliness issues you encountered, and we a… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewConvenient location.
The property is run down and needs repairs. When I attempted to raise the toilet seat it came off in my hand. The knob on the shower faucet also was not attached, resulting in nearly being scalded. Given a choice of sleeping in my car or at this property I would have to choose my car.
Dear Guest, We are deeply sorry for the inconvenience and discomfort you experienced during your stay. We understand how frustrating it must have been to deal with these issues, and this is not the experience we want for our guests. Your feedback is truly appreciated, and we are taking immediate action to ensure these issues are resolved. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for bringing this to our attention. Sincerely, Copley Inn & Suites By OYO Akron OH
Dear Guest, We are deeply sorry for the inconvenience and discomfort you experienced during your stay. We understand how frustrating it must have been to deal with these issues, and this is not the experience we want for our guests. Your f… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewGreat
Eveything
Dear Guest, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found your stay relaxing and that everything met your expectations. Your perfect rating of 10.0 is truly appreciated and motivates us to continue delivering exceptional service. If you have any further feedback or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Copley Inn & Suites By OYO Akron OH
Dear Guest, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found your stay relaxing and that everything met your expectations. Your perfect rating of 10.0 is truly appreciated and motivates us to … Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewWe only liked the bed. The staff was nice enough however the room was filthy feces on the toilet, the tub looked like it hadn't been cleaned in months and the bed had hair on the sheets. I bought my own cleaning products to clean the tub and toilet seat. The only things said when I informed the front desk,"you come back your room will be free". Trust when I say I'll never go back. Not to mention I live in another state, I was there to visit friends. Horrible way to end our vacation!!
See above
We apologize for your experience, and will be speaking with housekeeping staff.