17612 Valley Mall Road, Hagerstown, MD 21740, United States
#9 of 23 hotels in Hagerstown
Guests' ChoiceBased on 1383 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.9
Value for money
8.4
Free WiFi
8.0
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End of dialog contentReviewed: 28 August 2025
Stacy
United StatesThe room had a distinct smell of an animal; the bed sheet had a black stain on it (looked like it was permanent ink and not fresh from unmade room); had to keep lifting the toilet tank lid and jiggle the floater to stop from running after each flush. Informed the staff who told us they were making upgrades so yay for that.
The staff was friendly and efficient. The breakfast was good and had lots of choices. The location was perfect for us as it was near family , also lots of nearby shopping and restaurants. Liked the contactless check out.
Stayed in August 2025
Reviewed: 25 August 2025
Baldwin
United StatesWe accidentally left a stuffed puppy under the blankets n didn’t realize it until we were far down the highway headed to home. I called the desk and was told that even if I sent money to send it to us “ because it had a very sentimental value “ I was told they-you don’t do that but we could come pick it up! That was very very sad because that just was not a opportunity available to us! We are left heart broken
The cleanliness and size of room
Stayed in July 2025
Reviewed: 25 August 2025
Gaston
United StatesThe breakfast was not bad but need some improvement
Kindness, good manners calmness and the pool was fine
Stayed in August 2025
Reviewed: 20 August 2025
Ruby
United StatesHard to connect to WIFi.Staff came was not able to connect us to Tv. He said that there’s been some issues.
Proximity to our visit in Longwood garden
Stayed in August 2025
Reviewed: 18 August 2025
Christopher
United StatesThe location
Stayed in August 2025
Reviewed: 17 August 2025
Karena
United StatesNo hot tub
Location was great
Stayed in August 2025
Reviewed: 13 August 2025
Joni
United StatesEverything was as expected. No complaints or. suggestion needed on this stay.I'd stay here again. Thank you
bed was very comfortable and air conditioning worked very good. Was happy to have a freezer included in the room to refreeze my cooler bottles while I slept and recharged. I opted for more sleep in the morning instead of the trying the free breakfast, so I can't comment there, other than the nice lady attendant who graciously got me some salt & pepper packets, only for me to find them stocked in the shakers in the room. Oh dear... maybe I needed MORE sleep. Great stay.
Stayed in August 2025
Reviewed: 13 August 2025
Judith
United StatesNothing
Comfortable bed
Stayed in August 2025
Reviewed: 12 August 2025
Jordan
United StatesThe parking lot is tight for a truck.
It was a clean and nice room! The kids loved the pool!
Stayed in August 2025
Reviewed: 12 August 2025
Sonja
United StatesWe stopped for the night on our way to CT. The hotel is located conveniently off I-81, we had stayed here before. The room was good. Bed comfortable, a sitting area with a couch. Bathroom had shampoo, conditioner and body wash in the shower. Overall, it was good for our 1 night stay. Breakfast was your basic continental breakfast, and all we needed before checking out. We would definitely stay here again.
Stayed in July 2025
Reviewed: 10 August 2025
Jones
United StatesThe refrigerator did not have a freezer.
Price of room Breakfast Was able to request room on 4th floor
Stayed in August 2025
Reviewed: 7 August 2025
Barbara
United StatesMy mom needs grab bars and/or a walk in shower. We booked an ADA room with this in mind but it was a regular shower with a bathtub.
Friendly helpful staff Room was clean and comfortable Good value First floor helpful for mobility issues Good breakfast
Stayed in August 2025
Reviewed: 5 August 2025
Jeremy
United StatesRoom could use some renovations, been staying there for years and really no major updates to the rooms.
Great location! Pool is open late, good breakfast in the morning and the staff are always nice and helpful!
Stayed in May 2025
Reviewed: 5 August 2025
Sara
United StatesFurniture was a little worn and dated.
Clean comfortable room. Great value.
Stayed in July 2025
Reviewed: 4 August 2025
Catherine
United StatesNA
Staff is friendly and helpful. Breakfast has a bit of variety. Bed comfortable Location, right off I81 - in Hagerstown Mall lot - great location for my visits.
Stayed in August 2025
Reviewed: 4 August 2025
Terry
United StatesEasy in and out!!
Stayed in July 2025
Reviewed: 31 July 2025
Sandy
United StatesPool, breakfast
Stayed in July 2025
Reviewed: 30 July 2025
Wickham
United StatesI'm a bit of a clean freak, and some of the floors needed sweeping, such as the entryway and near the elevators.
I liked the friendly, knowledgeable staff that answered questions with a smile. I liked the breakfast and l enjoyed meeting other travelers!
Stayed in July 2025
Reviewed: 28 July 2025
Karmin
United StatesEven after we asked the first day we had to call everyday for new towels
Front staff was friendly
Stayed in July 2025
Reviewed: 28 July 2025
Ann
United StatesWe were so pleased that the pool was open late after a long day on the road, The room was big and comfy. Breakfast was delicious and the breakfast staff person was very friendly.
Stayed in July 2025
Reviewed: 21 July 2025
Joshua
United StatesComfortable, front desk staff were great! They offered a room close to the elevator.
Stayed in July 2025
Reviewed: 18 July 2025
Amanda
United StatesSafe was broken
Breakfast
Stayed in July 2025
Reviewed: 9 July 2025
Nicholson
United StatesThe pool is not good at all
The breakfast was good and the staff friendly
Stayed in July 2025
Reviewed: 7 July 2025
James
United StatesLoud AC - At breakfast a woman was sitting at a table with a dog sitting on one of the chairs that she was feeding. (I wonder if she was charged for one or two for breakfast?) 4 times I had to go back to the front desk because the card key didn’t work. The comment from the manager was. “Are you sure you’re doing it right?” The door module needed to be reprogrammed.
It was close to Route 81 and a local shopping mall. Plenty of restaurants nearby. A good shower.
Stayed in July 2025
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