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  5. Reviews of Country Inn & Suites by Radisson, Hagerstown, MD

Reviews of Country Inn & Suites by Radisson, Hagerstown, MD 2 stars

17612 Valley Mall Road, Hagerstown, MD 21740, United States

#9 of 23 hotels in Hagerstown

Guests' Choice

Review score

Based on 1383 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 28 August 2025

    7.0
    Good location, friendly staff, tasty breakfast.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    The room had a distinct smell of an animal; the bed sheet had a black stain on it (looked like it was permanent ink and not fresh from unmade room); had to keep lifting the toilet tank lid and jiggle the floater to stop from running after each flush. Informed the staff who told us they were making upgrades so yay for that.

    The staff was friendly and efficient. The breakfast was good and had lots of choices. The location was perfect for us as it was near family , also lots of nearby shopping and restaurants. Liked the contactless check out.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Started Happy Ended In Sadness
    • Couple
    • King Room with Roll-In Shower - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We accidentally left a stuffed puppy under the blankets n didn’t realize it until we were far down the highway headed to home. I called the desk and was told that even if I sent money to send it to us “ because it had a very sentimental value “ I was told they-you don’t do that but we could come pick it up! That was very very sad because that just was not a opportunity available to us! We are left heart broken

    The cleanliness and size of room

    Stayed in July 2025

  • Reviewed: 25 August 2025

    9.0
    Execellent place to stay
    • Couple
    • Extended Stay King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was not bad but need some improvement

    Kindness, good manners calmness and the pool was fine

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Cute place , off the grid of hotels
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hard to connect to WIFi.Staff came was not able to connect us to Tv. He said that there’s been some issues.

    Proximity to our visit in Longwood garden

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Very enjoyable stay.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No hot tub

    Location was great

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Very Quiet and Comfortable
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Everything was as expected. No complaints or. suggestion needed on this stay.I'd stay here again. Thank you

    bed was very comfortable and air conditioning worked very good. Was happy to have a freezer included in the room to refreeze my cooler bottles while I slept and recharged. I opted for more sleep in the morning instead of the trying the free breakfast, so I can't comment there, other than the nice lady attendant who graciously got me some salt & pepper packets, only for me to find them stocked in the shakers in the room. Oh dear... maybe I needed MORE sleep. Great stay.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Just what I needed after 10 hours on the road!
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nothing

    Comfortable bed

    Stayed in August 2025

  • Reviewed: 12 August 2025

    8.0
    It was good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The parking lot is tight for a truck.

    It was a clean and nice room! The kids loved the pool!

    Stayed in August 2025

  • Reviewed: 12 August 2025

    8.0
    Comfortable 1 night stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    We stopped for the night on our way to CT. The hotel is located conveniently off I-81, we had stayed here before. The room was good. Bed comfortable, a sitting area with a couch. Bathroom had shampoo, conditioner and body wash in the shower. Overall, it was good for our 1 night stay. Breakfast was your basic continental breakfast, and all we needed before checking out. We would definitely stay here again.

    Stayed in July 2025

  • Reviewed: 10 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The refrigerator did not have a freezer.

    Price of room Breakfast Was able to request room on 4th floor

    Stayed in August 2025

  • Reviewed: 7 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My mom needs grab bars and/or a walk in shower. We booked an ADA room with this in mind but it was a regular shower with a bathtub.

    Friendly helpful staff Room was clean and comfortable Good value First floor helpful for mobility issues Good breakfast

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    Great place away from home!
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room could use some renovations, been staying there for years and really no major updates to the rooms.

    Great location! Pool is open late, good breakfast in the morning and the staff are always nice and helpful!

    Stayed in May 2025

  • Reviewed: 5 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Furniture was a little worn and dated.

    Clean comfortable room. Great value.

    Stayed in July 2025

  • Reviewed: 4 August 2025

    9.0
    Good stay
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Staff is friendly and helpful. Breakfast has a bit of variety. Bed comfortable Location, right off I81 - in Hagerstown Mall lot - great location for my visits.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Good quality for price
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Easy in and out!!

    Stayed in July 2025

  • Reviewed: 31 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool, breakfast

    Stayed in July 2025

  • Reviewed: 30 July 2025

    9.0
    Taking a break on a journey.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I'm a bit of a clean freak, and some of the floors needed sweeping, such as the entryway and near the elevators.

    I liked the friendly, knowledgeable staff that answered questions with a smile. I liked the breakfast and l enjoyed meeting other travelers!

    Stayed in July 2025

  • Reviewed: 28 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Even after we asked the first day we had to call everyday for new towels

    Front staff was friendly

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    We were so pleased that the pool was open late after a long day on the road, The room was big and comfy. Breakfast was delicious and the breakfast staff person was very friendly.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable, front desk staff were great! They offered a room close to the elevator.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Safe was broken

    Breakfast

    Stayed in July 2025

  • Reviewed: 9 July 2025

    8.0
    Nice location and many restaurants around
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The pool is not good at all

    The breakfast was good and the staff friendly

    Stayed in July 2025

  • Reviewed: 7 July 2025

    7.0
    It’s inexpensive for a reason.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Loud AC - At breakfast a woman was sitting at a table with a dog sitting on one of the chairs that she was feeding. (I wonder if she was charged for one or two for breakfast?) 4 times I had to go back to the front desk because the card key didn’t work. The comment from the manager was. “Are you sure you’re doing it right?” The door module needed to be reprogrammed.

    It was close to Route 81 and a local shopping mall. Plenty of restaurants nearby. A good shower.

    Stayed in July 2025

Showing 1 – 25

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