Reviews of Country Inn & Suites by Radisson, Columbia at Harbison, SC 2 stars
414 Piney Grove Road, Harbison, Columbia, SC 29210, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewFront desk staff was a pleasure, cleaning crew was not cooperative.
Wasn't enough towels given, 1st room was not in good condition. Room 2 second bed was stained
Dear Kenyatta, Thank you for sharing your feedback. We're glad to hear that our front desk staff made a positive impression. However, we sincerely apologize for the issues you encountered with the cleanliness and condition of the rooms, as well as the towel shortage. Your comments about the stained second bed are also noted, and we will address these concerns with our housekeeping team to improve our standards. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future. Sincerely, ES – Guest Relations Manager
Dear Kenyatta, Thank you for sharing your feedback. We're glad to hear that our front desk staff made a positive impression. However, we sincerely apologize for the issues you encountered with the cleanliness and condition of the rooms… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff was pleasant. Lobby was nice.
Room was full of stains on all furniture and the entire carpet. The wood furniture was beat up and some of it was on the verge of falling apart. Bed linens were just barely clean. Light fixture was missing and the lampshades were cracked. Huge gap under the door. Water stains on the ceilings.
Dear Guest, Thank you for sharing your detailed feedback. I am glad to hear that you found our staff pleasant and enjoyed the lobby area. However, I sincerely apologize for the conditions you encountered inside the room. Your comments regarding the cleanliness, furniture condition, and overall maintenance are very concerning, and I want to assure you that we are taking immediate steps to address these issues. Providing a comfortable and welcoming environment is our top priority, and your review highlights areas where we must improve. We truly appreciate your honesty, as it helps us identify specific aspects needing attention. We would be grateful for another opportunity to host you and demonstrate the improvements we are implementing. Please do not hesitate to reach out if you decide to visit us again. Sincerely, ES – Guest Relations Manager
Dear Guest, Thank you for sharing your detailed feedback. I am glad to hear that you found our staff pleasant and enjoyed the lobby area. However, I sincerely apologize for the conditions you encountered inside the room. Your comments rega… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLooks good, but the maintenance of the building is needed
The carpet was really dirty. The breakfast was acceptable.
Dear Hector, Thank you for sharing your feedback. We're glad you found the property appealing, but we sincerely apologize for the maintenance issues and the condition of the carpet. Your comments about the cleanliness and the breakfast being acceptable are noted, and we will work on improvements to enhance our guests' experience. We appreciate your honesty and hope to have the opportunity to serve you better in the future. Sincerely, ES – Guest Relations Manager
Dear Hector, Thank you for sharing your feedback. We're glad you found the property appealing, but we sincerely apologize for the maintenance issues and the condition of the carpet. Your comments about the cleanliness and the breakfast… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNothing
All
Dear OJ, Thank you for reaching out. I apologize for the delay in receiving your deposit refund. I will follow up with our billing department to check the status. Thank you for your patience, and we appreciate your understanding. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Truly, ES – Guest Relations Manager
Dear OJ, Thank you for reaching out. I apologize for the delay in receiving your deposit refund. I will follow up with our billing department to check the status. Thank you for your patience, and we appreciate your understanding. I hope … Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewLocation
Old stained furniture and stained sheets one of the towels had dead bugs all over it. The main reason for picking this hotel was for the pool but it wasn’t open. Guest should know before booking pool is inoperable.
Dear Myesha, Thank you for your feedback. I'm truly sorry to hear about the condition of the furniture, linens, and towel you encountered, as well as the disappointment regarding the pool closure. We understand how frustrating it is to expect certain amenities and find them unavailable, and we agree that this should have been clearly communicated before your arrival. Your comments are being taken seriously and will be shared with our housekeeping and maintenance teams to address these concerns and ensure improvements are made. Sincerely, ES – Guest Relations Manager
Dear Myesha, Thank you for your feedback. I'm truly sorry to hear about the condition of the furniture, linens, and towel you encountered, as well as the disappointment regarding the pool closure. We understand how frustrating it is to… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe fact that I only booked with this hotel because of indoor pool and it was a sign up saying temporary out of order I asked front desk lady she said you would have to ask cooperate this should of been told before checking in or posted on website
Dear Guest, Thank you for taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with the pool closure. I completely understand your frustration, especially when a key amenity like the indoor pool was a deciding factor in your booking. We should have communicated the temporary closure more clearly in advance, either online or at the time of reservation. I will be addressing this with our team to ensure better transparency moving forward. Your feedback is truly appreciated, and I’m sorry we fell short during your stay. Sincerely, ES – Guest Relations Manager
Dear Guest, Thank you for taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with the pool closure. I completely understand your frustration, especially when a key amenity like the ind… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewConvenient Location.
The property is past due for an upgrade inside. Carpets are soiled and furniture is scarred.
Dear Charles, Thank you for your honest feedback. We’re glad you found the location convenient, but we sincerely apologize that the condition of the carpets and furniture did not meet your expectations. Your comments are being taken seriously and will be shared with our team as we plan future improvements. We truly appreciate your input and hope to have the opportunity to welcome you back after upgrades are made. Sincerely, ES – Guest Relations Manager
Dear Charles, Thank you for your honest feedback. We’re glad you found the location convenient, but we sincerely apologize that the condition of the carpets and furniture did not meet your expectations. Your comments are being taken seriou… Show more
Reviewed: 28 July 2025 · Stayed in May 2025
Verified reviewI wasn't too fund of the breakfast, but the room exceeded what I expected to get. It had a room with two beds and a very spacious living area as well.
The pool wasn't opened and the staff couldn't tell us why.
Dear Rahdee, Thank you for sharing your experience—we’re glad to hear the room exceeded your expectations and provided the space and comfort you were looking for. I apologize, however, for the disappointment with breakfast and the lack of information regarding the pool closure. Clear communication is important, and we’ll be working with our team to ensure better transparency moving forward. We appreciate your feedback and hope to provide a more complete experience on your next visit. Sincerely, ES – Guest Relations Manager
Dear Rahdee, Thank you for sharing your experience—we’re glad to hear the room exceeded your expectations and provided the space and comfort you were looking for. I apologize, however, for the disappointment with breakfast and the lack of … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe size of the room was nice.
The pull out bed looked to have a bad bad stain on the end of the bed.
Dear Siddons, Thank you for your feedback. I'm glad to hear you appreciated the size of the room, but I sincerely apologize for the condition of the pull-out bed — that is certainly not the standard we aim to uphold. We take cleanliness very seriously, and I will ensure this issue is addressed with our housekeeping team immediately. Your comments help us improve, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, ES – Guest Relations Manager
Dear Siddons, Thank you for your feedback. I'm glad to hear you appreciated the size of the room, but I sincerely apologize for the condition of the pull-out bed — that is certainly not the standard we aim to uphold. We take cleanlines… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNothing
Gross. Sheets dirty. Sleeper sofa had no mattress. Ripped holes and stains. Disgusting.
Dear Kendra, Thank you for bringing this to our attention, and I sincerely apologize for the unacceptable condition of your room. What you described is far from the standard we strive to maintain, and I completely understand your frustration and disappointment. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate follow-up. We take cleanliness and guest comfort very seriously, and we’re committed to addressing these issues to ensure a much better experience for future guests. Sincerely, ES – Guest Relations Manager
Dear Kendra, Thank you for bringing this to our attention, and I sincerely apologize for the unacceptable condition of your room. What you described is far from the standard we strive to maintain, and I completely understand your frustrati… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe property was clean and modern. The complimentary coffee and breakfast was great. The pool and lounge area was a big plus. We enjoyed our stay.
Dear Tonya, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness, modern feel, and amenities like the pool, lounge, and breakfast. It’s always a pleasure to know our guests had a grand stay, and we truly appreciate your kind words. We look forward to welcoming you back in the near future! Sincerely, ES – Guest Relations Manager
Dear Tonya, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness, modern feel, and amenities like the pool, lounge, and breakfast. It’s always a pleasure to know our guests had a grand st… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewThe elevator is dirty. There's a stuffy odor in the lobby and the hall way on the floors. The carpet and furniture is nasty. Sheets are dingy
Dear Davis, Thank you for bringing these concerns to our attention. I’m truly sorry to hear about the condition of the elevator, common areas, and your room—this is not the standard we aim to provide. Please know that we take cleanliness and guest comfort very seriously, and I’ve already addressed your feedback with our housekeeping and maintenance teams to ensure immediate improvements. We appreciate you taking the time to share your experience, and we hope to have the opportunity to provide you with a much better stay in the future. Sincerely, ES – Guest Relations Manager
Dear Davis, Thank you for bringing these concerns to our attention. I’m truly sorry to hear about the condition of the elevator, common areas, and your room—this is not the standard we aim to provide. Please know that we take cleanliness a… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe hotel was nice. The front desk clerk was nice, and the room was decent.
Didn't know how to work the air. The room was too cold. Was not pet friendly
Dear Clark, Thank you for your feedback—we're glad to hear you found the hotel and front desk service pleasant, and that your room met your expectations overall. I'm sorry to hear you had trouble with the air conditioning and that our pet policy wasn't clearly communicated. We understand how important both comfort and clarity are, and we’ll work on making sure these details are better explained moving forward. We appreciate your comments and hope to welcome you back with a smoother experience next time. Sincerely, ES – Guest Relations Manager
Dear Clark, Thank you for your feedback—we're glad to hear you found the hotel and front desk service pleasant, and that your room met your expectations overall. I'm sorry to hear you had trouble with the air conditioning and that … Show more
Reviewed: 17 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewIt was close to the freeway
The room was dirty .. no water pressure from the bathroom sink..the chair to the desk was tore up ..the hallways smelled like mildew ..pool was closed ..guest bathroom had human waste all over it..I cannot make this up ..manager lady was very rude ..and im member of choice hotels..I dont think ill ever stay at one again....I have pictures to confirm what I'm saying..the mattress was hard as a rock..I wish I would've read the reviews first.
Dear Cornwell, Thank you for sharing your experience, and I sincerely apologize for the unacceptable conditions you encountered during your stay. From the cleanliness issues and maintenance problems to the poor customer service you described, this is far from the standard we strive to uphold—especially for a valued Choice Hotels member. I deeply regret that your stay left you with such a negative impression, and I appreciate you taking the time to bring these concerns to our attention. Please know that we take this feedback seriously and will be reviewing it with our team to ensure immediate corrective action. Sincerely, ES – Guest Relations Manager
Dear Cornwell, Thank you for sharing your experience, and I sincerely apologize for the unacceptable conditions you encountered during your stay. From the cleanliness issues and maintenance problems to the poor customer service you describ… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewI didn’t like anything about the property only the location
The property smell like cigarettes and weed
Dear Ashley, Thank you for your feedback. We're very sorry to hear about your experience and that the condition of the property did not meet your expectations. We take concerns like this seriously and will be reviewing the issues you mentioned to ensure they are addressed. Your input helps us improve, and we sincerely apologize for the inconvenience. Sincerely, ES – Guest Relations Manager
Dear Ashley, Thank you for your feedback. We're very sorry to hear about your experience and that the condition of the property did not meet your expectations. We take concerns like this seriously and will be reviewing the issues you m… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewNo
No
Dear Alyasia, Thank you for your message. If there's anything specific you'd like to share or if you need assistance, please feel free to let me know. Sincerely, ES – Guest Relations Manager
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe cookies and great service.
The pool wasn’t open.
Dear Oakana, Thank you so much for your kind feedback! We're thrilled to hear you enjoyed the service and little touches like the cookies—our team truly appreciates it. I’m sorry the pool wasn’t open during your stay; we understand how disappointing that can be, and we’re working to ensure it’s available as much as possible. We hope to welcome you back soon for an even better experience! Sincerely, ES – Guest Relations Manager
Dear Oakana, Thank you so much for your kind feedback! We're thrilled to hear you enjoyed the service and little touches like the cookies—our team truly appreciates it. I’m sorry the pool wasn’t open during your stay; we understand how… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewToaster was broken, at breakfast . pull out couch was brown. Has had dirty sheets, water stains on the ceiling. The bathroom has a hole in the wall. The hotel was loud, and a person knocking on doors in the middle of the night. I do not recommend
Dear Guest, Thank you for your honest feedback. I’m truly sorry to hear about the multiple issues you encountered during your stay—from the broken toaster and condition of the pull-out couch, to the cleanliness and maintenance concerns, as well as the disturbance during the night. This is certainly not the experience we strive to provide, and I apologize for the discomfort and inconvenience caused. Your comments have been shared with our management and maintenance teams so we can take immediate steps to address these problems. We appreciate you bringing them to our attention. Sincerely, ES – Guest Relations Manager
Dear Guest, Thank you for your honest feedback. I’m truly sorry to hear about the multiple issues you encountered during your stay—from the broken toaster and condition of the pull-out couch, to the cleanliness and maintenance concerns, as… Show more
Reviewed: 30 June 2025 · Stayed in April 2025
Verified reviewThe location
The room had trash in the can .It wasn't very clean.NO POOL which was a major factor in booking the room
Dear Lanora, Thank you for your feedback, and I sincerely apologize for the disappointment you experienced during your stay. I'm especially sorry that the room was not properly cleaned and that the pool was unavailable, particularly since it was an important factor in your decision to book with us. This is not the level of service we aim to provide, and your concerns have been shared with our housekeeping and management teams for immediate attention. We appreciate you bringing this to our attention and hope to have the chance to offer you a much better experience in the future. Sincerely, ES – Guest Relations Manager
Dear Lanora, Thank you for your feedback, and I sincerely apologize for the disappointment you experienced during your stay. I'm especially sorry that the room was not properly cleaned and that the pool was unavailable, particularly si… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewNothing! It was gross and we ended up leaving and not staying at this location because of the filth!
Nasty! Not taken care of! Run down! FILTHY!
Dear Lauren, Thank you for your candid feedback, and I’m truly sorry to hear about your experience. What you described is completely unacceptable, and I understand your disappointment—especially when expectations based on online images were not met. We take cleanliness and upkeep very seriously, and your comments have been shared with our management team for immediate review and corrective action. We deeply regret that your trip began this way and sincerely apologize for the inconvenience caused. Sincerely, ES – Guest Relations Manager
Dear Lauren, Thank you for your candid feedback, and I’m truly sorry to hear about your experience. What you described is completely unacceptable, and I understand your disappointment—especially when expectations based on online images wer… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified review