1592 Mall Drive, Benton Harbor, MI 49022, United States
#6 of 13 hotels in Benton Harbor
Guests' ChoiceBased on 480 hotel reviews
7.3Cleanliness
7.9
Comfort
7.9
Location
8.0
Facilities
7.6
Staff
8.2
Value for money
7.5
Free Wifi
7.5
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End of dialog contentReviewed: September 5, 2025
Linda
United StatesShower
Rm size good. Shower bad for handicapped husband. Requested roll in shower at booking. Was initially given tub rm.
Stayed in September 2025
Reviewed: August 29, 2025
Kazbleena
FranceMattress cover dirty Thin walls I found it to be overpriced, but there *is* a pool! Breakfast food was not great
Very friendly staff Nice pool Safe location Lots of clean towels Good for a one night stopover
Stayed in August 2025
Reviewed: August 27, 2025
Janelle
United StatesThe pool area was a little less than what we were expecting. The floor is uneven in the pool area so our first night I was with my boys and because I wasnt swimming I walked to the outdoor area they had swam to (there is a small "canal" you can swim through to go from inside to outside) but on the way I stepped into a pretty deep puddle that caused my shoe and sock to get soaked. Very unpleasant, you couldn't see the water because of the proximity of the puddle to the door, and the fact that the lighting in there is poor, which made it nearly impossible to tell there was a puddle until you stepped in it. I wasn't the only one. The "hot" tub was lukewarm at best, and everything is very, very dated.
I liked Leonard, the maintenance man who is also running the kitchen in the morning. He was very pleasant and had a great playlist playing softly during breakfast.k He kept the hot items hot and fresh and the cold items cold while keeping everything in the space clean and tidy. The service at the front desk was very pleasant and accommodating. The room was clean and comforable, and I liked the fact that the ice machine was centrally located on the 1st floor and there was a coffee/tea station on the 1st floor as well that was well stocked and available 24/7.
Stayed in August 2025
Reviewed: August 26, 2025
Poulaki
United StatesBeds needed upgraded,and ants in bathroom.
Staff was friendly and helpful. Rooms and pool were clean and quiet
Stayed in August 2025
Reviewed: August 17, 2025
Götz
Germanylenghty check in, worn out furniture
close to highway, easy to find
Stayed in August 2025
Reviewed: August 11, 2025
Jana
United StatesDecent hotel.
Stayed in July 2025
Reviewed: August 8, 2025
Susan
United StatesHotel is in need of repairs. Ceiling was falling down in our room. Carpets were dirty and socks got dirty when you walked on carpet.
Good, hot breakfast with lots of selections. Liked the nice size frig with an actual freezer.
Stayed in August 2025
Reviewed: August 7, 2025
Amy
United StatesThe floor around the pool area was disgusting. All around it, there were puddles of moldy water! It needs to be hosed down from time to time and the pool was freezing
room was nice size and breakfast was good
Stayed in August 2025
Reviewed: August 5, 2025
Kuehner
United StatesThe breakfast bar was not clean and on Wednesday they ran out of bowls, so no cereal, so everything else ran out. There was no juice, only coffee We requested daily housekeeping. But we ran out toilet paper and to get if from the front desk
The staff was always helpful.
Stayed in August 2025
Reviewed: July 9, 2025
Prakalp
United StatesBreakfast options could be better, but everything else was fine
Nice property
Stayed in July 2025
Reviewed: June 26, 2025
Alivia
United StatesThey might need a new ventilation system or something for the pool area. Our room was humid as hell and we weren’t near the pool and our AC was running 24/7. Everything in our room felt damp the whole time.
Close to high way and Walmart
Stayed in June 2025
Reviewed: June 23, 2025
Bryce
United StatesThe hotel pool closed earlier than expected.
The rooms were clean, the hotel was quiet.
Stayed in June 2025
Reviewed: June 17, 2025
Hamzah827
United Arab EmiratesPositive welcoming staff.
Stayed in June 2025
Reviewed: May 29, 2025
Lorrashia
United StatesI didn’t like the night time front desk person. We arrived late at night around 12:30am! He was definitely rude! And definitely wasn’t a pleasant person.
Clean! Really good price for room. good breakfast! Cook made sure everyone had fresh food. He was very attentive to the guest.
Stayed in May 2025
Reviewed: May 24, 2025
Maite
United KingdomThe room was not the cleanest with a couple of really sticky spots in the carpet and signs of wear and tear. Facilities are outdated. Sofa-bed was not ready when we arrived, upon asking on reception we were given linen to make the bed ourselves.
Convenient location for an overnight stay while on the road. Friendly staff.
Stayed in May 2025
Reviewed: May 17, 2025
Ashley
United Statesthe air conditioner could have got the room a few degrees cooler to be more comfy breakfast was mediocre wanted to stay another night, but already booked
clean and comfy
Stayed in May 2025
Reviewed: May 13, 2025
Larry
United StatesFor a senior male the low toilets can be a problem. The free brekfast was lacking as are many other breakfasts. High calorie HIgh sodium food and tasteless coffee high fructose juices. On one occassion there was no milk.
The King room had a very comfy kingsize bed. The room was clean. Sue was a delight at checkin and checkout.
Stayed in May 2025
Reviewed: May 1, 2025
Robbie
United StatesCan't be helped but the neighbors were top 3 loudest I've ever encountered in a hotel from 3am-5am. Definitely a party up in thurrrr. I'm not a narc so didn't say anything. If GF had been awake, though, shed have been upsetttttt and possible worried. Saw some prom parties too. Go get em kids!
Breakfast was great. Rooms/beds decent.
Stayed in April 2025
Reviewed: April 25, 2025
Mr
CanadaThe bed was very clean and comfortable, had a great sleep ! I was a bit late to the breakfast, but what was left was decent. The orange juice was really good !
Stayed in April 2025
Reviewed: February 5, 2025
Mcknight
United StatesThe noise
The rooms down from me they party all night and was so loud the room took a minute to warm oh that same party hog all the breakfast ☹️ overall all was good oh you should let people know when booking about the security deposit
Stayed in February 2025
Reviewed: November 13, 2024
Hassen
CanadaBreakfast could be better
Liked the room, comfortable bed.
Stayed in November 2024
Reviewed: September 16, 2024
Heidi
United StatesNeeds updating
The variety at breakfast
Stayed in September 2024
Reviewed: September 10, 2024
Elizabeth
United StatesOverall, my biggest complaint is that the very average room was too expensive. Freeway close, so not near the beach or walking streets. Our room was in the corner, so we had only 1/2 the window that other rooms have, and the indoor lighting was gray and dingy; very depressing. The phone didn’t work, so why have one?! The exterior was in need of repair and paint.
It was clean and quiet.
Stayed in September 2024
Reviewed: September 2, 2024
Atkins
United StatesThe staff is not friendly at all at check in
I love the rooms
Stayed in August 2024
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