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  5. Reviews of Best Western Benton Harbor – St. Joseph

Reviews of Best Western Benton Harbor – St. Joseph This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1592 Mall Drive, Benton Harbor, MI 49022, United States

#6 of 13 hotels in Benton Harbor

Guests' Choice

Review Score

Based on 480 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.0

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.5

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 5, 2025

    7.0
    Good
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Shower

    Rm size good. Shower bad for handicapped husband. Requested roll in shower at booking. Was initially given tub rm.

    Stayed in September 2025

  • Reviewed: August 29, 2025

    7.0
    Friendly staff, nice pool: Pretty good hotel for a stopover
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Mattress cover dirty Thin walls I found it to be overpriced, but there *is* a pool! Breakfast food was not great

    Very friendly staff Nice pool Safe location Lots of clean towels Good for a one night stopover

    Stayed in August 2025

  • Reviewed: August 27, 2025

    7.0
    Nice stay, pleasant, clean and comfortable.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The pool area was a little less than what we were expecting. The floor is uneven in the pool area so our first night I was with my boys and because I wasnt swimming I walked to the outdoor area they had swam to (there is a small "canal" you can swim through to go from inside to outside) but on the way I stepped into a pretty deep puddle that caused my shoe and sock to get soaked. Very unpleasant, you couldn't see the water because of the proximity of the puddle to the door, and the fact that the lighting in there is poor, which made it nearly impossible to tell there was a puddle until you stepped in it. I wasn't the only one. The "hot" tub was lukewarm at best, and everything is very, very dated.

    I liked Leonard, the maintenance man who is also running the kitchen in the morning. He was very pleasant and had a great playlist playing softly during breakfast.k He kept the hot items hot and fresh and the cold items cold while keeping everything in the space clean and tidy. The service at the front desk was very pleasant and accommodating. The room was clean and comforable, and I liked the fact that the ice machine was centrally located on the 1st floor and there was a coffee/tea station on the 1st floor as well that was well stocked and available 24/7.

    Stayed in August 2025

  • Reviewed: August 26, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds needed upgraded,and ants in bathroom.

    Staff was friendly and helpful. Rooms and pool were clean and quiet

    Stayed in August 2025

  • Reviewed: August 17, 2025

    7.0
    Alright location for stop over on a trip from north to south
    • Business trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 1 night

    lenghty check in, worn out furniture

    close to highway, easy to find

    Stayed in August 2025

  • Reviewed: August 11, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Decent hotel.

    Stayed in July 2025

  • Reviewed: August 8, 2025

    7.0
    Average
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel is in need of repairs. Ceiling was falling down in our room. Carpets were dirty and socks got dirty when you walked on carpet.

    Good, hot breakfast with lots of selections. Liked the nice size frig with an actual freezer.

    Stayed in August 2025

  • Reviewed: August 7, 2025

    8.0
    great stay if you’re not using the pool
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The floor around the pool area was disgusting. All around it, there were puddles of moldy water! It needs to be hosed down from time to time and the pool was freezing

    room was nice size and breakfast was good

    Stayed in August 2025

  • Reviewed: August 5, 2025

    6.0
    The property was nice but the breakfast bar needs work.
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast bar was not clean and on Wednesday they ran out of bowls, so no cereal, so everything else ran out. There was no juice, only coffee We requested daily housekeeping. But we ran out toilet paper and to get if from the front desk

    The staff was always helpful.

    Stayed in August 2025

  • Reviewed: July 9, 2025

    7.0
    Good experience
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast options could be better, but everything else was fine

    Nice property

    Stayed in July 2025

  • Reviewed: June 26, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    They might need a new ventilation system or something for the pool area. Our room was humid as hell and we weren’t near the pool and our AC was running 24/7. Everything in our room felt damp the whole time.

    Close to high way and Walmart

    Stayed in June 2025

  • Reviewed: June 23, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel pool closed earlier than expected.

    The rooms were clean, the hotel was quiet.

    Stayed in June 2025

  • Reviewed: June 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Positive welcoming staff.

    Stayed in June 2025

  • Reviewed: May 29, 2025

    7.0
    Nice hotel! Rude overnight worker.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the night time front desk person. We arrived late at night around 12:30am! He was definitely rude! And definitely wasn’t a pleasant person.

    Clean! Really good price for room. good breakfast! Cook made sure everyone had fresh food. He was very attentive to the guest.

    Stayed in May 2025

  • Reviewed: May 24, 2025

    6.0
    Convenient location, outdated facilities
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not the cleanest with a couple of really sticky spots in the carpet and signs of wear and tear. Facilities are outdated. Sofa-bed was not ready when we arrived, upon asking on reception we were given linen to make the bed ourselves.

    Convenient location for an overnight stay while on the road. Friendly staff.

    Stayed in May 2025

  • Reviewed: May 17, 2025

    8.0
    pleased
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the air conditioner could have got the room a few degrees cooler to be more comfy breakfast was mediocre wanted to stay another night, but already booked

    clean and comfy

    Stayed in May 2025

  • Reviewed: May 13, 2025

    6.0
    3 star place to stay!
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 7 nights

    For a senior male the low toilets can be a problem. The free brekfast was lacking as are many other breakfasts. High calorie HIgh sodium food and tasteless coffee high fructose juices. On one occassion there was no milk.

    The King room had a very comfy kingsize bed. The room was clean. Sue was a delight at checkin and checkout.

    Stayed in May 2025

  • Reviewed: May 1, 2025

    7.0
    Good but definitely a hotel people gather in
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Can't be helped but the neighbors were top 3 loudest I've ever encountered in a hotel from 3am-5am. Definitely a party up in thurrrr. I'm not a narc so didn't say anything. If GF had been awake, though, shed have been upsetttttt and possible worried. Saw some prom parties too. Go get em kids!

    Breakfast was great. Rooms/beds decent.

    Stayed in April 2025

  • Reviewed: April 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 1 night

    The bed was very clean and comfortable, had a great sleep ! I was a bit late to the breakfast, but what was left was decent. The orange juice was really good !

    Stayed in April 2025

  • Reviewed: February 5, 2025

    7.0
    Overall a good stay
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The noise

    The rooms down from me they party all night and was so loud the room took a minute to warm oh that same party hog all the breakfast ☹️ overall all was good oh you should let people know when booking about the security deposit

    Stayed in February 2025

  • Reviewed: November 13, 2024

    7.0
    Ok
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 3 nights

    Breakfast could be better

    Liked the room, comfortable bed.

    Stayed in November 2024

  • Reviewed: September 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Needs updating

    The variety at breakfast

    Stayed in September 2024

  • Reviewed: September 10, 2024

    6.0
    This hotel is very average and NOT worth $200/night! I feel ripped off.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Overall, my biggest complaint is that the very average room was too expensive. Freeway close, so not near the beach or walking streets. Our room was in the corner, so we had only 1/2 the window that other rooms have, and the indoor lighting was gray and dingy; very depressing. The phone didn’t work, so why have one?! The exterior was in need of repair and paint.

    It was clean and quiet.

    Stayed in September 2024

  • Reviewed: September 2, 2024

    8.0
    Very Good
    • Family with young children
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff is not friendly at all at check in

    I love the rooms

    Stayed in August 2024

Showing 1 - 25

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