Ran out of towels Friday pm(received some Saturday morning). No linens for pull out bed.

I enjoyed the easy check in and large rooms.

Stayed in April 2025

Location, clean and friendly staff

Stayed in March 2025

Food choices were not extensive, and bistro not open until 5.

Big room, beautiful and comfortable reception area.

Stayed in November 2024

Pool was closed. No bar soap in bathroom as they were all out and told us to buy some at store. Restaurant and bar were closed though hours stated they should have been open

Stayed in September 2024

The area seemed to be unsafe.

Stayed in July 2024

Bathrooms weren’t cleaned properly.

Stayed in July 2024

bathroom needs an upgrade

location in Albion close to brewery and bakery

Stayed in March 2024

False advertising regarding the restaurant serving breakfast lunch and dinner The breakfast staff member said dinner should have been served. Lunch is not served because of no staff. Your add should reflect what is true so the guests can be prepared to make alternate meal plans

Room

Stayed in March 2024

1- No hot tub and the pool was locked. To use the pool one would need to find a staff person to unlock the door. The pool water was ambient temperature at best. Exercise/Activity area was likewise locked and not accessible with hotel room key. 2- Hotel advertised a breakfast but did not provide one. re. Covid. There are no Covid rules posted throughout the building ( only in the elevator) nor is any staff observing it. As a public facility I see no valid reason to have strict compliance as no other restaurant is doing this. Interesting that there was a restaurant on site but it was a pay facility. 3) When booking the room I was urged to “upgrade” the room. The message I got was that there were only 5 rooms left at the time with only 1 upgrade room left. I asked about this when I checked in and was told that was a lie. There were only 6 cars in the parking lot at 9 pm. Next morning we counted 12 cars and that would include employees. 4) On return I examined my receipt. The hotel bill was a total of $204.24. My bank statement shows a withdrawal for $230. I have sent a letter to the hotel asking for an explanation. I do not like to be overcharged with no explanation.

clean & quiet

Stayed in January 2023

The check in staff was distracted with a personal computer causing guests to wait to be checked in. Then we were notified that our room had been sold to another guest, leaving us to pay a premium rate for a lesser room.

the hotel was clean and updated well.

Stayed in October 2022

Nice and clean rooms. Modern bathroom.

Stayed in October 2022

No hair dryer in room. A little strange since almost all hotels supply one now and I did not bring my own . Parking lot and road leading into hotel were extremely rough and full of holes. It was almost like a beautiful hotel was dropped right in the middle of an area just being developed.

Extremely nice and clean. Bistro and bar area very upscale and retro. Nice outside patio with comfortable seating that overlooked the quaint downtown area.

Stayed in August 2025

Lack of amenities in the room: (2) towels, 1/2 roll of toilet paper, no remote for tv in the room, outlet at coffee machine didn’t work, empty Kleenex box, (2) coffee cups. Went to the bar for a drink…out of whiskey? Really?? Had to go to front desk for issues as no one answered the phones. Most times staff were found out smoking by the fire pit! They should rename this the “Ghetto Marriott” as I’ve never been to such a poorly run hotel! This is not an isolated issue as we travel to the area every summer and last summer we had similar issues! We actually had to move rooms (4) times due to lack of maintenance!! This time they give us a room facing a brick wall…after acknowledging the troubles we had in our past stay!! Really?? I swore after that I would not stay again but because of location tried it again….NEVER AGAIN will I waste my time or money staying at this property! This is nowhere near the level of quality we’ve come to expect at a Marriott property! When will Marriott corporate management either replace management staff at this hotel or shut it down?

Location

Stayed in August 2025

It was disappointing that the restaurant/bar was not open at all during our stay.

Stayed in April 2025

The staff was most helpful. Some of the most caring people we have ever encountered at a Marriott facility.

First room problems: phone did not work; thermostat control didn't work. Second room problem: Shower and sink drains clogged.... wouldn't drain. Third room problem: Toilet wouldn't flush. Since this property was built, we have stayed exclusively here when visiting my mother in Albion every year. Previous visits were fine but after this one we will really be looking at other properties for our lodging. Very disappointed... if only someone paid attention to simple periodic maintenance.

Stayed in March 2025

Didn't like the shower doors

Didn't get the chance to eat

Stayed in March 2025

Due to my work schedule, I wasn't able to have the breakfast.

Stayed in February 2025

Shower could’ve been cleaner

Location

Stayed in November 2024

They only had one towel in the when I went down to get another for my wife they said they would send one up . When I got back to the room the had called and said we needed to bring our dirty towel down to get a new one . I guess we were supposed to share one towel and one washcloth. Ridiculous. The we went down to this awesome bistro the advertise everywhere in the hotel. When we approached the counter an employee was getting himself coffee. He said if we needed coffee he could ask his boss if she could make it. Again ridiculous. We told them not to bother. And left. Would never stay at a Marriott again. Plain stupid to spend $220 for one night and not even be able to get a cup of coffee.

It was close to where we were going.

Stayed in September 2024

The pool was closed for maintenance. There was not a bartender at the bar available. Freezing cold water in the shower, when turned all the way to hot. The firepit was not functioning either.

Beds were comfortable.

Stayed in September 2024

Unfortunately, the bathroom shower floor had quite a few hairs (varying sizes) as did the bed (especially on the pillow cases). The shower did not drain well so that may be the reason to accumulate hair across the shower floor, but it wasn't cleaned well. The freezer compartment in the fridge was filled with ice build up and needs to be defrosted. Very little could fit inside because of that.

The room looked very nice and it was spacious. Overall it was not a terrible experience and we were happy to get a decent enough room at the price.

Stayed in August 2024

Bistro wasn't open Friday or Saturday evening.It closed at 10:00 am for breakfast. Faucets only supplied warm or hot water. Pool is very small. Outdoor seating was unusable due to wet cushions, which could easily have been avoided had they been turned.

Beds were very comfortable and room was clean.

Stayed in August 2024

Very small details like there was only 1 coffee packet in the room, no tea or much for making a hot drink in the morning. No free WIFI. Breakfast additional cost so we didn’t get that.

Very good room. We had a nice view of town, large room, two big beds, large bathroom and all the amenities we needed.

Stayed in July 2024

Wish there were mirror in bathroom closer so you could do your makeup. Mirror on door did not have good enough light to stand and do makeup either.

Everything was great. Lisa at checkin was excellent in her knowledge and so very kind and comfortable to talk with.

Stayed in June 2024