Reviews of Courtyard by Marriott Milwaukee Brookfield at Poplar Creek 3 stars
20300 W Bluemound Road, Brookfield, 53045, USA, Brookfield, 53045, United States
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything we enjoyed the beautiful patio
High prices on the little pantry
Dear Guest, We are glad our refreshing approach to decorative details added to the enjoyment of your visit. That said, we understand that pricing can be a consideration, and we strive to offer a great experience that meets our guests’ expectations. We appreciate your feedback as we are constantly looking for ways to enhance the value we provide. We appreciate your input and look forward to hosting you again at Courtyard Milwaukee Brookfield at Poplar Creek. Sincerely, Michele Desher-Yost Complex Task Force General Manager
Dear Guest, We are glad our refreshing approach to decorative details added to the enjoyment of your visit. That said, we understand that pricing can be a consideration, and we strive to offer a great experience that meets our guests’ expec… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThere was no ice bucket in the room, or cups for the coffee maker. When I called down to the desk, they said they had no ice buckets. When I asked how I was to carry the ice to my room, they said I could come get a bag... Our friend is also not able to take an elevator. The stairway system had unlocked doors to the outside, letting enyone into the stairwells. There was also not a straight stairwell to the 5th floor.
Dear Guest, It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sincerely, Michele Desher-Yost Complex Task Force General Manager
Dear Guest, It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We ar… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWe loved the bar area, which also served food, making it convenient after a long day of driving. We also enjoyed the size of our room and the size of our bathroom. Having a walk-in shower was an amazing feature for us, as this is the type of shower we are used to. Another feature we enjoyed was how everything was nearby in case we forgot something or needed something.
The bed was a bit hard for me, and the pillows were very flat and didn't support our heads as much as we liked it to be. We also didn't receive any information on any of the hotel's amenities that were offered, nor informed of when check-out time was.
Dear Maria, We are glad our location was convenient for your visit and that your room provided all the comforts you expected. However, we are sorry that you found our mattress and pillows to be uncomfortable. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Additionally, we apologize for the oversight by our front desk team; we will share your comments appropriately. Feedback like yours is instrumental in this process, offering us insight into certain areas. We look forward to the opportunity to exceed your expectations in the future and show you the full extent of our commitment to outstanding experiences at Courtyard Milwaukee Brookfield at Poplar Creek. Sincerely, Michele Desher-Yost Complex Task Force General Manager
Dear Maria, We are glad our location was convenient for your visit and that your room provided all the comforts you expected. However, we are sorry that you found our mattress and pillows to be uncomfortable. Our front desk is available aro… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewEverything was very new, modern, and clean. Check in was fast and easy. Requested an upper floor and got 2nd from top and the floor was very quiet. Slept very soundly. The City view room looked out to what I would call the “back” of the hotel looking toward the small parking area where we parked, the little dog grass area, and some brand newly built condos? Not busy or noisy at all. We were staying from out of state to attend the Brewers Cubs game. It was a quick easy 20 min drive to the stadium. We went to the bar for a custom drink after the game. Drink was nice - bar/lounge space was a chill vibe. Fireplace/tvs. Went to the pool an hour before it closed on a Monday night and had the whole pool to ourselves. Everything was clean - pool is on the basement level. The bed was just ok for comfort. Nothing extra or amazing. Room was chilly when we walked in. Perfectly cleaned. Our shower however didn’t have a body soap container. It had two conditioners and one shampoo. The tv is cool it’s on an arm that can be taken off the wall and faced toward the bed. No complimentary breakfast and had to pay for vending machine basic coffee. Kind of a bummer.
Body soap in the shower would have been appreciated. We just used shampoo lol Just remembered- our door was very hard to open, like it was sticky-new-had to give it a good nudge to push open and it closed very loudly. We almost thought our key didn’t work but just needed a good hefty push in. It’s not major and I knew when I booked that there was no free breakfast. We just ended up getting Cousin’s subs and eating them on the Atwood Beach :) can’t really say a bad thing about this place. It was busy with “businessy” type travelers while we stayed - so it was quiet and chill.
Dear Natalie, We are pleased you chose to stay with us while you were in town for the Milwaukee Brewers vs the Chicago Cubs game. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in Milwaukee with our abundant amenities and tranquil guest rooms. However, we are sorry for any oversights in your room's preparation and have discussed this with our housekeeping staff to ensure this is not repeated. We also regret any disappointment you experienced due to our breakfast options. For a future visit, please know our in-house dining, The Bistro Restaurant & Bar, offers a variety of breakfast options at a competitive price. We appreciate your candid comments and for taking the time to share your feedback. All of us here at Courtyard Milwaukee Brookfield at Poplar Creek look forward to your return! Sincerely, Michele Desher-Yost Complex Task Force General Manager
Dear Natalie, We are pleased you chose to stay with us while you were in town for the Milwaukee Brewers vs the Chicago Cubs game. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in Milwauke… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewRoom, location, outdoor seating
The room was too hot for us at night and we couldn’t turn the thermostat down further. Had a hard time sleeping but the beds were comfortable.
Dear Tammy, We are glad to read that you liked your room and that our location was perfect for your needs. However, we regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. Your feedback will be shared with the appropriate individual to address these concerns. Thank you for being our guest at Courtyard Milwaukee Brookfield at Poplar Creek, and we look forward to having you visit with us again. Safe Travels. Sincerely, Michele Desher-Yost Complex Task Force General Manager
Dear Tammy, We are glad to read that you liked your room and that our location was perfect for your needs. However, we regret that the condition of your room did not meet your expectations and that you had challenges controlling the tempera… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewFire alarm at 5am
Dear Matthew, We apologize that you had to experience the fire alarms sounding early in the morning, disrupting your rest and affecting your time with us. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize evacuation in the middle of the night is not a pleasant experience. However, in a situation such as this, the safety of our guests takes priority over everything else. Fire alarms are rare occurrences at our hotel, and we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep. Sincerely, Mark Ostendorf Complex General Manager
Dear Matthew, We apologize that you had to experience the fire alarms sounding early in the morning, disrupting your rest and affecting your time with us. We always want to provide a restful night's sleep for each guest, but when a fire… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe hotel was great and looked brand new.
I had no problems with the hotel, but Booking.com screwed up my booking somehow. Neither the confirmation number nor my name was in the hotel's system. The very helpful woman at the desk was finally able to locate it with my email address entered as my first name. I stopped booking through third party sites years ago because of these problems and decided to give it another try this time. I'll go back to booking directly with the hotel in the future.
Dear Matthew, While we appreciate you mentioning how much you enjoyed our brand new hotel, we apologize for the inconvenience with your reservation and understand your frustration. We hope you were able to enjoy your time with us and would love to welcome you back under better circumstances to the Courtyard Milwaukee Brookfield at Poplar Creek soon! Sincerely, Mark Ostendorf Complex General Manager
Dear Matthew, While we appreciate you mentioning how much you enjoyed our brand new hotel, we apologize for the inconvenience with your reservation and understand your frustration. We hope you were able to enjoy your time with us and would … Show more
Reviewed: 27 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewVery clean and modern
Nothing
Dear Michael, Thank you so much for noticing our efforts to maintain a spotless and welcoming environment. It's our top priority to ensure our guests feel comfortable and taken care of during their stay with us. Your feedback is essential to us, primarily as a new hotel, and knowing how much you enjoyed our brand-new modern accommodations. We are glad that our location was convenient for everything you wanted to do during this visit. All of us here at Courtyard Milwaukee Brookfield at Poplar Creek look forward to your return! Sincerely, Mark Ostendorf, Complex General Manager
Dear Michael, Thank you so much for noticing our efforts to maintain a spotless and welcoming environment. It's our top priority to ensure our guests feel comfortable and taken care of during their stay with us. Your feedback is essenti… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe staff were very kind
It was difficult to sleep with the noise if the heat and air and the lights. The flashing light on the smoke detector filled the room. The alarm clock was very bright and less than a foot from the edge of the bed glued to the table. I was not able to rest with the lights
Dear Analisa, We are glad to know your overall stay was satisfactory and that the service provided by our dedicated associates exceeded your expectations. However, we want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry for the noise and light disturbances you experienced. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Thank you for choosing us and taking the time to share your feedback. We hope to have another opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely, Mark Ostendorf, Complex General Manager
Dear Analisa, We are glad to know your overall stay was satisfactory and that the service provided by our dedicated associates exceeded your expectations. However, we want our guests to have a comfortable stay and get a restful night’s slee… Show more