Reviews of Courtyard by Marriott Charlotte Matthews 3 stars

The rooms were very clean and spacious. The staff is very friendly and helpful. I loved the pull out sofa its so comfortable.

Conveniently located

On a busy holiday weekend 4th of July, the property decided to chemically treat the pool during the open pool hours instead of conducting the cleaning during the night when the pool was not in use therefore guests had no access to the pool

Front desk snacks and drinks extremely too high. 17 dollars for 2 bags of chips and a ice cream

It was comfortable. The bed and the sheets were very comfortable.

The. Curtains has gigantic rips and the room needed a real good clean.

We chose a location that was convenient for us, a well-known brand and an acceptable, fair price.

The AC system was outdated and noisy, and we were unable to adjust the temperature to a comfortable level.

Pool was closed! This was the main reason we stayed. Another hotel nearby at least put online that the pool was being remodeled and thus the reason we booked the Marriott. Imagine 3 kids looking at a pool that was closed and it not being worked on not red tape nothing just a sign on the door. Their reason something happen in the pool from a guest and they were waiting until it wasn’t cloudy. Like what? They have a Starbucks only serve hot coffee nothing more. How does Starbucks let a business put their name on something that only serves hot coffee nothing more they are also not open all day just specific times. The entry totally fooled us the room smelled like Pot, dirty blankets, used hand soap, dirty carpet, holes in walls, no AC in hallways, it smelled gross. The room phone did not work to call the reception desk. Tammy and Aaron were at the front desk and were very nice to us but that was about it. I would not return and I can’t believe it is a Marriott! Can’t be ran this way. They will close!

Mostly everything!

The location

The A/C in the room was not working and was not fixed for the duration of the stay.