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  5. Reviews of Courtyard by Marriott Columbus West/Hilliard

Reviews of Courtyard by Marriott Columbus West/Hilliard This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2350 Westbelt Drive, Columbus, OH 43228, United States

#78 of 127 hotels in Columbus

Guests' Choice

Review Score

Based on 188 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 14, 2025

    8.0
    Very Good
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The mattress didn't have any firmness

    The couch in the room

    Stayed in May 2025

  • Reviewed: March 17, 2025

    8.0
    It was peaceful and affordable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I liked the location of the pool access to the rooms

    Stayed in March 2025

  • Reviewed: February 24, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was clueless and I wanted to get 2 rooms next to each other.

    Clean

    Stayed in February 2025

  • Reviewed: December 27, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Better bar 🍸

    Stayed in December 2024

  • Reviewed: December 26, 2024

    8.0
    A good place to stay, but not good for someone wanting to sleep uninterrupted
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The walls are very thin. Could easily hear other people next doors discussion—even someone using the bathroom… loud conversation woke me up very early in the morning.

    Great location

    Stayed in December 2024

  • Reviewed: December 17, 2024

    7.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Holes in walls, hotel is extremely outdated and was soooo looking forward to relaxing in the hottub (in pictures), and didn't get to since they didn't have one!!!!

    Beds were comfy. Quite.

    Stayed in December 2024

  • Reviewed: September 3, 2024

    7.0
    Some rough items this trip, but all resolved succesfully. A favorite location.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    We happened upon a room that suffered a broken AC unit and an unresponsive television set. Waiting for the engineer seemed to take longer than it might have (45 minutes). He attempted to repair the problems before reporting to the desk that the AC would need further attention and couldn't be repaired at that time (it was nearly 10pm). The front desk seemed to require some convincing on his part that we should be re-roomed, but he was eventually able to move us (just two doors away) to a comparable room. The room key swap did not go smoothly, but was resolved in the morning.

    Very good value for the area. We are repeat customers at this location. We find several attractive options for activities nearby. The atmosphere is always calm and pleasant.

    Stayed in September 2024

  • Reviewed: September 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I made reservations because it was stated by Booking.com that there was EV charging at the property. That was not true.

    Convenient, off the highway. Comfortable.

    Stayed in August 2024

  • Reviewed: August 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The night staff was exceptional. We arrived late at night about midnight and he made our check-in easy and quick.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    8.0
    Big Lobby was nice for family gathering
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    A/c

    Location

    Stayed in August 2024

  • Reviewed: August 5, 2024

    7.0
    A/c needs worked on
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast

    Location

    Stayed in August 2024

  • Reviewed: July 22, 2024

    7.0
    Location was convenient for where we were going & Car Rental met us at the Hotel.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    Roof leak repair construction material was lining the hallway. I think there may have been a hole in the roof… it felt like a sauna in the hallway.

    The bistro attendant didn’t show up the day we were there. No meals available… and we wern't really interested in the Waffle house… which was our “View” from our room.

    Stayed in July 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Starbucks Breakfast😐

    Stayed in May 2024

  • Reviewed: May 6, 2024

    7.0
    Just ok for a Marriott
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Just ok, for a Marriott.

    Like place.

    Stayed in May 2024

  • Reviewed: January 15, 2024

    7.0
    Facility was nice, but the bistro that serve coffee closed at 10. The worker was kind enough to give us coffee anyway bu
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Due to the layout of the facility, our room overlooked the pool area and therefore we were woken up early by the sounds of kids screaming and playing in the pool.

    Location was very good. Easy to find.

    Stayed in January 2024

  • Reviewed: November 7, 2023

    8.0
    It was fine
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    No breakfast

    Stayed in October 2023

  • Reviewed: September 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Our room smelled very musty & there was no exhaust fan in the bathroom.

    Location was perfect for us going to an OSU game the next morning. The hotel was beautiful & clean.

    Stayed in September 2023

  • Reviewed: September 12, 2023

    6.0
    Great location staff and amenities
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was fairly damaged, which requires you to take pictures of it all, which is annoying. In case they tried to charge you or something. It was faily spread out all over place from tub to bed to desk. Mabey, it was the people with kids' room or something would be nice to know those kinds of things. My son had lifted up the bed spread on one side, which allowed me to see the mattress. I wasn't too impressed to see the state of what we were sleeping on filthy multiple stains and crap. I'll never understand in this day and age, like why proper mattress protectors are not used more like clean sheets are a must, but so is what you are sleeping on. God forbid you got lice or ticks off somebody.

    It has an ok pool and fitness center with a great location right beside a waffle house. Seems to be far away from city/residential area, so I don't think you have to worry about car being broken into or stolen. You can pretty much get on highway within 2 minutes from this location, which is nice. Staff are nice, competent, and helpful. Room has well designed layouts with multiple lighting configurations.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    6.0
    Could of been better
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Transfer Shower - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Kept getting door opened by housekeepers

    Clean

    Stayed in August 2023

  • Reviewed: August 1, 2023

    7.0
    It was ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I took my granddaughter swimming, the pool was very cloudy. And there was water all over the tiles, which is understandable. But there tiles and very slippery. I watched kids slipping and falling. I was afraid to walk, I'm 66 and if I fell I think I could have been really hurt. And the shower in our room was clogged. My granddaughter took a shower 1st. Then I, I had to stand in about a foot of water I was afraid it was going to over flow. And I guess from it being clogged the tub was kinda slimy feeling. I did mention the tub to a maintenance guy that was behind the counter when I checked out. But the bed was comfortable.

    We didn't get breakfast, I thought it would be complimentary, but had to pay. So we went somewhere else.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The shower drain was slow

    Stayed in July 2023

  • Reviewed: July 29, 2023

    7.0
    Never again. There are way too many choices of places to stay in the Columbus area. Why would one choose this place.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant. Poor quality food. Terribly overpriced. The woman working at the restaurant was exceptionally rude. Incapable of being sociable. Should not be in the hospitality business.

    The pool

    Stayed in July 2023

  • Reviewed: June 6, 2023

    8.0
    my family and I had a wonderful stay at this location. a little expensive, but overall great
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast not included

    friendly staff, very clean, lovely rooms and very comfortable

    Stayed in June 2023

  • Reviewed: June 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The bar was absurdly expensive. Outrageously expensive.

    Breakfast started after we had to leave for the day

    Stayed in May 2023

Showing 1 - 25

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