Reviews of Gaithersburg Marriott Washingtonian Center 4 stars

Perfect location

Clean, friendly, professional service

The bar and evening staff was diligent, hardworking and professional. However, it was clear to our large group of parents from our lacrosse club that they just need more staffers to support and accommodate a busy weekend of larger crowds. They were friendly, worked hard, and it was obvious they tried their best. We felt they were short-staffed and more employees would’ve been helpful in order to manage the large crowd during our stay for lacrosse tournament weekend. For example, some waited 20 minutes for a single drink order to be filled bc there was a shortage of alcohol or clean glassware on hand every night.

Would prefer a buffet style breakfast - quicker, but the food was excellent and the staff so helpful and friendly

Hotel feels a bit tatty round the edges but is perfectly acceptable for a work trip

Great location close to work HQ

One of the elevators was being worked on, so there was often a wait to get on

Service is very good

Quick room service.

Staff was outside

The staff were exceptional! From the restaurant staff to the concierge lounge staff, everyone was so friendly and accommodating.

The hotel itself could use an update - the rooms and decor were a bit dated; but completely adequate for a business trip.

The Staff was awesome and really pleasant! I loved their greeting, assistance and readiness to make sure we were comfortable. The Lobby, common and main areas were very warm, inviting and pleasing to the eye. The aura/ atmosphere of the hotel was very relaxing and I appreciated the fact that it was "hidden" but safe and there was ample parking. My bed was firm, yes still soooo comfortable; it felt like I fell asleep on a bed of feathers. The view of the Lake and lights at Rio from my room was the best part A+++++

The room was dated and there was no WIFI; it came at a cost even though I am a Marriot Bonvoy Member. I also didn't like the fact that I had to pay for parking, again as a Marriot Bonvoy Member I would have expected this to be free. My room was not updated and smelled like old paint. Also, I got a funny smell especially when I put on the heat. The scent triggered my sinus and I had to take a pill to alleviate the reaction, Management was responsive and eager to resolve the problem. However, they did not perceive the scent as I did but still sprayed the room with a very pleasant disinfectant spray. I was tired and displaced because of emergency work at our home that was not far away and expected to be wowed at that price. The restaurant did not have many options and so we bought food on the outside. Good restaurants close by at Rio was a plus also.

Clean with a fantastic view of the Rio

The entrance from the main road is a bit confusing

Everything! Cleanliness, staff were very helpful and extremely pleasant. Location was perfect for our needs. They actually provide room cleaning service everyday! And bottled water was provided without asking which is very helpful when you have certain food problems. We were provided with a room with an excellent view, even after I had requested a feather free room. All in all are stay was excellent.

The only thing I can complain about is not having free coffee in the morning. The rooms did have their own coffee makers, but I like getting my own hot cup of coffee. To their benefit it was a holiday weekend and the staff was limited. There was a Starbucks coffee Kiosk.