120 Community Center Drive, Pigeon Forge, 37863, United States of America
#10 of 448 hotels in Pigeon Forge
Guests' ChoiceBased on 500 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
9.6
Facilities
9.5
Staff
9.4
Value for money
8.8
Free WiFi
5.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 5, 2024
Kim
United States of AmericaBeds are comfortable. The staff was very nice and helpful. Everything was within walking distant. Only place I stay when coming to tennessee
Stayed in May 2024
Reviewed: May 3, 2024
Jeff
United States of AmericaNothing
Clean
Stayed in May 2024
Reviewed: April 8, 2024
Sherry
United States of AmericaCost
Everything Very clean
Stayed in April 2024
Reviewed: April 7, 2024
Rolando
United States of AmericaParking
Kindness of employees
Stayed in April 2024
Reviewed: April 2, 2024
Francis
United States of AmericaNothing
Great Hotel, very clean , Everyone is courteous.
Stayed in March 2024
Reviewed: March 29, 2024
Grace
United States of AmericaWater went out while we were there but was back on in a few hours
Good breakfast
Stayed in March 2024
Reviewed: March 24, 2024
Anissa
United States of AmericaEveryone at the front desk was very friendly & helpful !
Stayed in March 2024
Reviewed: March 21, 2024
Redith
United States of AmericaThe pillows could have been a little firmer and there could have been extra blankets in the room.
I didn’t get a chance to try the breakfast, however everything else was excellent. The staff was very friendly.
Stayed in March 2024
Reviewed: March 11, 2024
Brooklyn
United States of America24 hour pool and exercise. Clean and comfortable
Stayed in March 2024
Reviewed: March 9, 2024
David
United States of AmericaOne of the two elevators down for maintenance
The manager, front desk and staff was very friendly and awesome answering any questions we had.
Stayed in March 2024
Reviewed: March 6, 2024
James
United States of AmericaEverything. Best place to stay in Pigeon Forge.
Stayed in March 2024
Reviewed: March 4, 2024
Nikki
United States of AmericaThe pillows were uncomfortable
Pretty much everything
Stayed in March 2024
Reviewed: March 4, 2024
Magen
United States of AmericaHonestly there was not anything that were not pleased with.
The location is very easy to get to. The staff was welcoming and as soon as you walk in the hotel you could tell how clean it was. They offered a live jazz musician that evening which was a nice surprise. We also enjoyed the fruit infused water that was offered near the elevators.
Stayed in March 2024
Reviewed: March 3, 2024
Cheryl
United States of AmericaThe one and only thing I wish they would change is there needs to be an exhaust fan in the bathroom. Most places have those I think, and it’s odd that this place doesn’t.
Very nice surroundings. So clean. Comfortable bed. Plenty of room to put things and move around.
Stayed in March 2024
Reviewed: February 24, 2024
Smith
United States of AmericaParking was the only obstacle
The property was gorgeous and the staff was amazing
Stayed in January 2024
Reviewed: February 6, 2024
Alicia
United States of AmericaNothing I didn't like.
I love that all the amenities, with the exception of the Bistro, was open 24 hours!!
Stayed in February 2024
Reviewed: February 5, 2024
Josh
United States of AmericaNothing!
STAY HERE! Absolutely exceptional. So glad we chose here instead of Margarittaville with similar reviews. Indoor pool, outdoor pool and lazy river, gas fireplaces outside, Parrots, games for the kids. Starbucks. Everything you need!
Stayed in February 2024
Reviewed: February 3, 2024
Fred
United States of AmericaParking could have been better.
Excellent front desk and very clean.
Stayed in January 2024
Reviewed: January 6, 2024
Paul
United States of AmericaRestaurant with bar was a plus! The outside fire pits were great! Inside and heated pool made our daughter extremely happy!
Stayed in January 2024
Reviewed: December 18, 2023
Angela
United States of AmericaNothing
Everything was very clean and very beautiful for Christmas. The staff was very friendly and one employee even gave us good advice on a place to eat. Overall a great place to stay.
Stayed in December 2023
Reviewed: December 13, 2023
Becker
United States of AmericaHigh cost without complimentary breakfast
The outdoor cout area and the convenience store
Stayed in November 2023
Reviewed: December 9, 2023
Emma
United States of AmericaDrinks at the bistro were a bit expensive. We ordered the same thing two nights, but it was more expensive the second night.
The staff was very friendly. Very clean. Beds are extremely comfortable.
Stayed in December 2023
Reviewed: December 6, 2023
Janice
United States of AmericaIt was too cold to get into the lazy River
The environment was very peaceful
Stayed in November 2023
Reviewed: December 6, 2023
Scott
United States of AmericaNothing while we stayed just for one night.
We loved the Christmas decorations inside and outside of the beautiful property
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content